Billing

How can I pay my Slingshot account?

If you would like to change your payment settings, simply login to My Account, click on Account Services and then Change Payment

How do I login to My Account?

My Account is an easy way to view your account at a glance, and make changes to services. As part of a recent customer-focused project, we have

Moving house

  Moving house is stressful enough, so we've tried to make this page as helpful as possible to make things smooth and easy for you. We've

How and when can I contact Slingshot?

There are a few different ways that you can get hold of us: OnlineIf you would like to email us, please do this from our website. Phone - Customer

How do I cancel my Slingshot account

We're sorry to hear you are thinking about cancelling your account with us. To cancel, please give us a call on 0800 89 2000. If you have seen an

How do I change my Slingshot account into someone else's name?

To change the name of the ownership of your Slingshot account, you will need to download and fill in the form attached to this article. Once you've

How do I use Visibill?

  What is Visibill? Visibill is an online, real-time, FREE service supplied by Slingshot, and our sister company, CallPlus Business. Visibill

Changing my plan

Its easy to change plans at Slingshot, if you're on dial-up or broadband and simply want to change to another plan, then log in to My Account,

How do I access my voicemail?

Accessing your Slingshot voicemail is different depending on your network: iTalk and Slingshot NetworkSimply dial *55. Learn more about accessing

How do I purchase additional data blocks and what do they cost?

You can purchase additional data blocks by logging in to the My Account section of the Slingshot website. Once you've logged in, you need to

Why am I charged for a paper bill?

Our preferred method of communication with our customers is via email. Email is more reliable and faster than the physical post! If you would prefer a

I seem to have been overcharged for a service

What do I do if I think I've been overcharged?   There are many different charges that can appear on your Slingshot invoices, so it can be

How do I know if I'm on contract or when my contract is due to expire?

At the moment, the only way to find out if you're still in contract is to call us on 0800 89 2000 or to email us via the Slingshot website.  

Why am I receiving overdue notices?

If you receive a Payment Overdue email or you get redirected to a Payment Notification page when you connect to the internet, please follow these steps:

Can I add another person to my account?

If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added by sending us

Pro-rata charging

  What is pro-rata charging?  When you sign up for services with Slingshot, you are assigned a billing date. However your services will often be

I'm having trouble joining Slingshot, what can I do?

If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in

Does Slingshot have any joining fees?

Slingshot has no joining fees.   However, depending on the product you're signing up to there may be some installation fees. The only

What are my Spark account details and why do I need them?

Your Spark account details are the name and account number on your Spark bill.  We need these details before we can set up your tolls or broadband

I didn't receive an invoice from Slingshot this month

Firstly; if your monthly toll bill is less than $5, the balance may just be carried over to the following month. If this doesn't apply to you, there

A credit has been applied to my account - when will I be able to see it?

All credits applied to an account will show on your next invoice. You can see pending credits on our online billing system Visibill.  

I'd like a reprint of my bill

Simply log in into My Account, then click on the Visibill banner on the right-hand side. To find your bill click on "Copies of

How might Copyright Infringement occur?

Copyright infringement can be a very difficult topic to discuss - and ultimately, if you're the account holder, then you are responsible for

Can I get account information over the phone, without speaking to a person?

Slingshot has an express self-service line that is really easy to use.  It is an automated service available 24 hours a day! With this service you

Are there any benefits for having all my services with Slingshot?

There sure are! By having your broadband, homeline, mobile, and toll calling with Slingshot, you'll get: An extra 2GB of fixed-line (that's your

Should I take Slingshot Wiring Insurance?

Yes, it is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets. Wiring & Maintenance costs just $3.

My phone keeps getting blocked because I'm exceeding my credit limit. What can I do?

Here at Slingshot, we place a credit limit on accounts to help reduce the risk of surprise high bills. If you are reaching this credit limit on a regular

Opting-out of promotional messages from Slingshot

How do I opt-out of Slingshots' promotional emails?   At Slingshot it's in your best interests to receive all our promotional material, as

Can I get alerts about specific call types?

With Visibill, you can set-up FREE email alerts to notify you if a call was made that meets specified criteria.   IconIf you have a Slingshot