Billing

July 2018 Price Increase

Prices in the telecommunications industry constantly change and we pride ourselves on providing cost effective broadband solutions. Price increases are

How can I pay my Slingshot account?

If you would like to change your payment settings, simply login to My Account, click on Account Services and then Change Payment

How and when can I contact Slingshot?

There are a few different ways that you can get hold of us: OnlineIf you would like to email us, please do this from our website. Phone - Customer

How do I login to My Account?

My Account is an easy way to view your account at a glance, and make changes to services. As part of a recent customer-focused project, we have

Moving house

Moving house can be stressful but it's easier with our dedicated team. We're here to help you move or answer any questions you have about your

How do I cancel my Slingshot account

We're sorry to hear you are thinking about cancelling your account with us. To cancel, please give us a call on 0800 89 20 27. If you have seen an

Overdue amount

Why am I overdue? This may have been a result of an underpayment from a previous bill (see example below) The previous amount of $10.72 is overdue

Payment made

If you have made FULL payment of the total invoice amount in the last 2-3 days, your payment will be processed. No further action is required. 

How do I use Visibill?

  What is Visibill? Visibill is an online, real-time, FREE service supplied by Slingshot, and our sister company, CallPlus Business. Visibill

How do I access my voicemail?

Accessing your Slingshot voicemail is different depending on your network: iTalk and Slingshot NetworkSimply dial *55. Learn more about accessing

How do I change my Slingshot account into someone else's name?

To change the name of the ownership of your Slingshot account, both the existing account holder and the new account holder will need to get in touch with

Changing my plan

Its easy to change plans at Slingshot, if you're on dial-up or broadband and simply want to change to another plan, then log in to My Account,

How do I purchase additional data blocks and what do they cost?

You can purchase additional data blocks by logging in to the My Account section of the Slingshot website. Once you've logged in, you need to

Pro-rata charging

  What is pro-rata charging?  When you sign up for services with Slingshot, you are assigned a billing date. However your services will often be

Can I add another person to my account?

If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added by sending us

I seem to have been overcharged for a service

What do I do if I think I've been overcharged?   There are many different charges that can appear on your Slingshot invoices, so it can be

Updated Terms and Conditions

We have updated our terms and conditions, and this will provide customers with more clarity relating to our payment terms and notice periods. This article

Why am I charged for a paper bill?

Our preferred method of communication with our customers is via email. Email is more reliable and faster than the physical post! If you would prefer a

How do I know if I'm on contract or when my contract is due to expire?

At the moment, the only way to find out if you're still in contract is to call us on 0800 89 2027 or to email us via the Slingshot website.  

I'd like a reprint of my bill

Simply log in into My Account, then click on the Visibill banner on the right-hand side. To find your bill click on "Copies of

How might Copyright Infringement occur?

Copyright infringement can be a very difficult topic to discuss - and ultimately, if you're the account holder, then you are responsible for

What are my Spark account details and why do I need them?

Your Spark account details are the name and account number on your Spark bill.  We need these details before we can set up your tolls or broadband

I'm having trouble joining Slingshot, what can I do?

If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in

A credit has been applied to my account - when will I be able to see it?

All credits applied to an account will show on your next invoice. You can see pending credits on our online billing system Visibill.  

Why am I receiving overdue notices?

If you receive a Payment Overdue email or you get redirected to a Payment Notification page when you connect to the internet, please follow these steps:

Does Slingshot have any joining fees?

Slingshot has no joining fees.   However, depending on the product you're signing up to there may be some installation fees. The only

I didn't receive an invoice from Slingshot this month

Firstly; if your monthly toll bill is less than $5, the balance may just be carried over to the following month. If this doesn't apply to you, there

Can I get account information over the phone, without speaking to a person?

Slingshot has an express self-service line that is really easy to use.  It is an automated service available 24 hours a day! With this service you

Are there any benefits for having all my services with Slingshot?

There sure are! By having your broadband, homeline, mobile, and toll calling with Slingshot, you'll get: An extra 2GB of fixed-line (that's your

Should I take Slingshot Wiring Insurance?

Yes, it is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets. Wiring & Maintenance costs just $3.

My phone keeps getting blocked because I'm exceeding my credit limit. What can I do?

Here at Slingshot, we place a credit limit on accounts to help reduce the risk of surprise high bills. If you are reaching this credit limit on a regular

Can I get alerts about specific call types?

With Visibill, you can set-up FREE email alerts to notify you if a call was made that meets specified criteria.   IconIf you have a Slingshot

Opting-out of promotional messages from Slingshot

How do I opt-out of Slingshots' promotional emails?   At Slingshot it's in your best interests to receive all our promotional material, as