There are a few different ways that you can get hold of us: OnlineIf you would like to email us, please do this from our website. Phone - Customer
My Account is an easy way to view your account at a glance, and make changes to services. As part of a recent customer-focused project, we have
If you would like to change your payment settings, simply login to My Account, click on Account Services and then Change Payment
Moving house is stressful enough, so we've tried to make this page as helpful as possible to make things smooth and easy for you. We've
We're sorry to hear you are thinking about cancelling your account with us. To cancel, please give us a call on 0800 89 2000. If you have seen an
What is Visibill? Visibill is an online, real-time, FREE service supplied by Slingshot, and our sister company, CallPlus Business. Visibill
Accessing your Slingshot voicemail is different depending on your network: iTalk and Slingshot NetworkSimply dial *55. Learn more about accessing
Its easy to change plans at Slingshot, if you're on dial-up or broadband and simply want to change to another plan, then log in to My Account,
To change the name of the ownership of your Slingshot account, you will need to download and fill in the form attached to this article. Once you've
You can purchase additional data blocks by logging in to the My Account section of the Slingshot website. Once you've logged in, you need to
What do I do if I think I've been overcharged? There are many different charges that can appear on your Slingshot invoices, so it can be
Our preferred method of communication with our customers is via email. Email is more reliable and faster than the physical post! If you would prefer a
What is pro-rata charging? When you sign up for services with Slingshot, you are assigned a billing date. However your services will often be
If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added by sending us
At the moment, the only way to find out if you're still in contract is to call us on 0800 89 2000 or to email us via the Slingshot website.
If you receive a Payment Overdue email or you get redirected to a Payment Notification page when you connect to the internet, please follow these steps:
Yes, it is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets. Wiring & Maintenance costs just $3.
Slingshot has no joining fees. However, depending on the product you're signing up to there may be some installation fees. The only
All credits applied to an account will show on your next invoice. You can see pending credits on our online billing system Visibill.
Your Spark account details are the name and account number on your Spark bill. We need these details before we can set up your tolls or broadband
If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in
Firstly; if your monthly toll bill is less than $5, the balance may just be carried over to the following month. If this doesn't apply to you, there
Copyright infringement can be a very difficult topic to discuss - and ultimately, if you're the account holder, then you are responsible for
Slingshot has an express self-service line that is really easy to use. It is an automated service available 24 hours a day! With this service you
To change your plan via email, simply tell us which plan you would like using the 'Contact Us' page on our website and we will arrange it for you.
There sure are! By having your broadband, homeline, mobile, and toll calling with Slingshot, you'll get: An extra 2GB of fixed-line (that's your
Simply log in into My Account, then click on the Visibill banner on the right-hand side. To find your bill click on "Copies of
How do I opt-out of Slingshots' promotional emails? At Slingshot it's in your best interests to receive all our promotional material, as
Here at Slingshot, we place a credit limit on accounts to help reduce the risk of surprise high bills. If you are reaching this credit limit on a regular
With Visibill, you can set-up FREE email alerts to notify you if a call was made that meets specified criteria. IconIf you have a Slingshot