What happens during broadband installation?


  • Step 1: We ask Chorus to connect your premise to the broadband network.
  • Step 2: Chorus checks to see if they can connect you.
  • Step 3: Chorus enables your broadband connection at your local exchange
  • Step 4: Slingshot will send you an email and SMS confirming that you're connected and your line is active.
  • Step 5: If you selected the Connection & Wiring option when you signed up, we will send you an email to arrange a time for the technician to visit.
  • Step 6: If you asked for a modem/router, this will be sent via courier a day or two prior to your connection.
  • Step 7: You will need to install your modem and line filter(s).
    • There is a guide in your modem pack called "Your Wireless Modem - How to get it going" which explains how to set your modem up.
    • Alternatively, you can use these links if you have a Slingshot-supplied modem, or an existing modem.
  • Step 8: Connect to your new broadband service and start surfing!

We should have you up and running within 10 days from joining us.


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