Yes absolutely – Your Slingshot SIM will be dispatched with a new number and your plan details already loaded onto it. Once it has been activated (
Yes you can - the instructions on how to do this will differ depending on the phone you have. You'll need to follow the steps in the instruction
Because Slingshot Mobile uses the Spark network, our APN settings are the same as Spark's! You will need to create these access points: 1) APN
Easy - simply dial 0197 before the number you're calling.
Yes, 0800 & 0508 numbers are free-call numbers so there is no charge for making a call to them from your mobile. Please be aware that some companies
I have been charged twice for my pre-pay plan on the same invoice. Why? This can be a little complicated to explain, so bear with us. Essentially
Does Slingshot mobile have Global Roaming?We sure do! We try to keep these rates as up to date as possible, but please be aware that roaming charges are
Add-ons will show as a one off charge on the Slingshot invoice following their purchase and do not renew every month like your base plan does. How
Not all phones are created equal but to save you some time we've put together instructions for connecting Android and Apple devices below:
Nothing, simply turn on your phone and it will automatically search for a suitable GSM network to connect to in the new country. Please note this may
We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay
We do! You can do anything from checking your balance to changing your plan and a whole bunch of things in between! How Can I Download it? You can search
Slingshot mobile has a range of helpful ways you can track your remaining mobile minutes, data and cash allowances from your Slingshot Dollars add-ons.
Much like our broadband today, the raw service is bought from a wholesaler. For Slingshot Mobile, Spark is our wholesaler. It may show up as
If your first-ever mobile number is with Slingshot, then we will supply you with your own Slingshot Mobile number using the 0204 range.If you already have
Accessing your voicemail from your prepay Slingshot mobile is free regardless of how long it takes. Please note that some customers on older post pay
Yes you will, and when you sign up for Slingshot mobile, we'll send you one!
You will need to ensure that your phone is capable of sending multimedia messages, and also that the phone you're sending the message to is capable of
If you're not getting coverage in an area that you believe you should be, try turning your phone off and on again. This will force your phone to
Important steps you need to take to activate your SIM and number Activate your new SIM by inserting it into your phone and calling 6886. If you
In order to make international calls on Slingshot mobile you will need to purchase the $15 Cash Allowance add-on, either online at www.mobile.slingshot.co.
Slingshot Mobile is on the GSM network, which requires a SIM card. If your phone does not take a SIM card, you'll need to purchase a new handset that
Before you call us, there's some basic troubleshooting you'll need to do: Firstly, get somebody to send you a test message - or even send an SMS
If you are an existing Slingshot customer and would like to take advantage of the convenience of Slingshot mobile, then you can sign up for this at www.
Slingshot run our mobile services over Spark's mobile network. To check if your mobile handset is compatible with our services you'll need to grab
Simply give us a ring on 0800 89 2027 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island
I've just received a huge bill for my roaming charges and I'm sure I didn't spend this much! How did this happen?
Global roaming can be more expensive than you realise. You can check all the usage charges on your bill online via Visibill. Visibill will
Once you have used the included data in your Slingshot mobile plan you will not be able to exceed that limit or continue using the data connection unless
Your Slingshot mobile service is provided over the Spark network. Spark is making some changes to the way they provide this service in early May which
Only NZ text messages are counted in your Slingshot mobile plans. In order to send text messages to a different international number you will need to
No, all current Slingshot Mobile plans are contract free. Some older Slingshot mobile customers who also received a handset from us may have a contract.
We automatically bar 0900 numbers on Slingshot Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.
One of the great benefits of Slingshot mobile is that you have the price certainty of a prepay solution, with the convenience of on account billing.When
Changing mobile plans with Slingshot is super easy! You have a few options open to you. Visit www.mobile.slingshot.co.nz to purchase an add-onCall *888#
Once you sign up for Slingshot mobile we'll start the process straight away. We will post you out your new SIM to the broadband address you gave on
Most phones support call waiting and you can set this up yourself on your mobile. For assistance setting up call waiting up on your mobile please refer to
Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's
First of all, give us a call on 0800 89 2027 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on
There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run
The easiest way to check your current plan is to log on to your mobile account at mobile.slingshot.co.nz
The great thing about Slingshot mobile is that there are no overage charges for calling! If you use all of the included NZ and AUS calling minutes in your
Is there much risk using my mobile phone? There can be risk with using your mobile phone if you're not careful. Not only is there the well-known
Most phones support call diversion and you can set this up yourself on your mobile. For assistance setting up caller diversion up on your mobile please
Your mobile usage and plan details are available online 24/7 through our online self-service system at www.mobile.slingshot.co.nz.You will also be able to
No it doesn't! Give us a call on 0800 89 2027 - it's free!
All Slingshot mobile plans come with an unlimited amount of NZ text messages. There are some special services text services that are not included in the
All Slingshot mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up
Your SIM card will usually take between 1 and 3 working days to be delivered to you. Once it has been dispatched we will send you an email to notify you
Receiving a text message on global roaming is free but receiving a phone call on global roaming will cost both you and the person calling you. For these
Yes, you can set your mobile phone up with a PIN. For assistance doing this, please refer to your mobile's instruction manual as the instructions will
Yes, you can do this in the settings section of your device. It is important to note that if you completely disable the 3G or 4G ability of your device,
Absolutely! If you have used all of the included minutes or data in your base plan, you can continue to top-up additional data or calling add-ons to suit
All new Slingshot SIM cards come pre-loaded with your new number and plan details from the start. Once the SIM is activated, by dialing 6886 (or using
There might be a few different reasons for that you've been charged for a text message against your Cash Allowance when you have unlimited text
Sending a text message to any network in New Zealand should be included in your plan. There are however some exceptions. Here are some common reasons that
Not for most texts (e.g. from an actual person). The only text messages that you will be charged for receiving are those that contain a product/service
In order to make international calls from your Slingshot mobile you will need to purchase the $15 Cash Allowance add-on. This add-on is a one off charge
You can track your data usage, minutes, and SMS messages used on your Slingshot Mobile account by logging in to mobile.slingshot.co.nz and clicking
The names associated to each mobile will be set up when you join Slingshot. If you wish to change the names give us a ring on 0800 89 2027. Please note
There are a few different reasons that you might be having an issue getting online or making calls on your mobile: You have run out of included Data or NZ
Yes you can! This service is available with Slingshot mobile. 018 directory charges will require Cash Allowance.
A common problem is having the speaker volume on your phone too low. You might be able to fix the problem simply by turning up the volume on your mobile.