Yes absolutely – Your Slingshot SIM will be dispatched with a new number and your plan details already loaded onto it. Once it has been activated (
Because Slingshot Mobile uses the Spark network, our APN settings are the same as Spark's! You will need to create these access points: 1) APN
Yes you can - the instructions on how to do this will differ depending on the phone you have. You'll need to follow the steps in the instruction
Yes, 0800 & 0508 numbers are free-call numbers so there is no charge for making a call to them from your mobile. Please be aware that some companies
Am I on the latest version of Slingshot’s mobile plans? Slingshot released a new range of prepay plans on September 14th 2015 that everyone
Easy - simply dial 0197 before the number you're calling.
Does Slingshot mobile have Global Roaming?We sure do! We try to keep these rates as up to date as possible, but please be aware that roaming charges are
Add-ons will show as a one off charge on the Slingshot invoice following their purchase and do not renew every month like your base plan does. How
Slingshot mobile has a range of helpful ways you can track your remaining mobile minutes, data and cash allowances from your Slingshot Dollars add-ons.
We do! You can do anything from checking your balance to changing your plan and a whole bunch of things in between! How Can I Download it? You can search
Accessing your voicemail from your prepay Slingshot mobile is free regardless of how long it takes. Please note that some customers on older post pay
Nothing, simply turn on your phone and it will automatically search for a suitable GSM network to connect to in the new country. Please note this may
We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay
Much like our broadband today, the raw service is bought from a wholesaler. For Slingshot Mobile, Spark is our wholesaler. It may show up as
You will need to ensure that your phone is capable of sending multimedia messages, and also that the phone you're sending the message to is capable of
If your first-ever mobile number is with Slingshot, then we will supply you with your own Slingshot Mobile number using the 0204 range.If you already have
In order to make international calls on Slingshot mobile you will need to purchase the $15 Cash Allowance add-on, either online at www.mobile.slingshot.co.
Important steps you need to take to activate your SIM and number Activate your new SIM by inserting it into your phone and calling 6886. If you
Slingshot run our mobile services over Spark's mobile network. To check if your mobile handset is compatible with our services you'll need to grab
Yes you will, and when you sign up for Slingshot mobile, we'll send you one!
Before you call us, there's some basic troubleshooting you'll need to do: Firstly, get somebody to send you a test message - or even send an SMS
No, all current Slingshot Mobile plans are contract free. Some older Slingshot mobile customers who also received a handset from us may have a contract.
Slingshot Mobile is on the GSM network, which requires a SIM card. If your phone does not take a SIM card, you'll need to purchase a new handset that
Only NZ text messages are counted in your Slingshot mobile plans. In order to send text messages to a different international number you will need to
Once you have used the included data in your Slingshot mobile plan you will not be able to exceed that limit or continue using the data connection unless
If you are an existing Slingshot customer and would like to take advantage of the convenience of Slingshot mobile, then you can sign up for this at www.
There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run
All Slingshot mobile plans come with an unlimited amount of NZ text messages. There are some special services text services that are not included in the
Changing mobile plans with Slingshot is super easy! You have a few options open to you. Visit www.mobile.slingshot.co.nz to purchase an add-onCall *888#
The easiest way to see what mobile plan you're on is to look at your most recent invoice! Alternatively, you can login to Visibill (see here
Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's
Not all phones are created equal but to save you some time we've put together instructions for connecting Android and Apple devices below:
Simply give us a ring on 0800 89 2000 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island
We automatically bar 0900 numbers on Slingshot Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.
If you're not getting coverage in an area that you believe you should be, try turning your phone off and on again. This will force your phone to
Once you sign up for Slingshot mobile we'll start the process straight away. We will post you out your new SIM to the broadband address you gave on
The great thing about Slingshot mobile is that there are no overage charges for calling! If you use all of the included NZ and AUS calling minutes in your
Your mobile usage and plan details are available online 24/7 through our online self-service system at www.mobile.slingshot.co.nz.You will also be able to
As rates can change rapidly, the best place to find our mobile rates is our website. Roaming rates will depend on the local carrier of the country
First of all, give us a call on 0800 89 2000 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on
Sending a text message to any network in New Zealand and also to any international phone costs 20c per text message. There are however some exceptions.
All Slingshot mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up
Your Slingshot mobile service is provided over the Spark network. Spark is making some changes to the way they provide this service in early May which
I've just received a huge bill for my roaming charges and I'm sure I didn't spend this much! How did this happen?
Global roaming can be more expensive than you realise. You can check all the usage charges on your bill online via Visibill. Visibill will
No it doesn't! Give us a call on 0800 89 2000 - it's free!
Receiving a text message on global roaming is free but receiving a phone call on global roaming will cost both you and the person calling you. For these
There might be a few different reasons for that you've been charged for a text message against your Cash Allowance when you have unlimited text
Most phones support call waiting and you can set this up yourself on your mobile. For assistance setting up call waiting up on your mobile please refer to
Your SIM card will usually take between 1 and 3 working days to be delivered to you. Once it has been dispatched we will send you an email to notify you
In order to make international calls from your Slingshot mobile you will need to purchase the $15 Cash Allowance add-on. This add-on is a one off charge
You can track your data usage, minutes, and SMS messages used on your Slingshot Mobile account by logging in to mobile.slingshot.co.nz and clicking
Is there much risk using my mobile phone? There can be risk with using your mobile phone if you're not careful. Not only is there the well-known
There are a few different reasons that you might be having an issue getting online or making calls on your mobile: You have run out of included Data or NZ
Yes, you can set your mobile phone up with a PIN. For assistance doing this, please refer to your mobile's instruction manual as the instructions will
Yes, you can do this in the settings section of your device. It is important to note that if you completely disable the 3G or 4G ability of your device,
All new Slingshot SIM cards come pre-loaded with your new number and plan details from the start. Once the SIM is activated, by dialing 6886 (or using
One of the great benefits of Slingshot mobile is that you have the price certainty of a prepay solution, with the convenience of on account billing.When
Not for most texts (e.g. from an actual person). The only text messages that you will be charged for receiving are those that contain a product/service
Absolutely! If you have used all of the included minutes or data in your base plan, you can continue to top-up additional data or calling add-ons to suit
Most phones support call diversion and you can set this up yourself on your mobile. For assistance setting up caller diversion up on your mobile please
A common problem is having the speaker volume on your phone too low. You might be able to fix the problem simply by turning up the volume on your mobile.
The names associated to each mobile will be set up when you join Slingshot. If you wish to change the names give us a ring on 0800 89 2000. Please note
Yes you can! This service is available with Slingshot mobile. 018 directory charges will require Cash Allowance.