These instructions are different if you are using a non-Slingshot supplied modem. You'll need to ensure that your home network is correctly
Does Slingshot have a broadband speed test? Our speed test is the most accurate way to measure the performance of your Slingshot broadband. We encourage
The testing for a faulty phone connection is very similar to what you would do for a faulty broadband connection. The first thing you'll want to do is
If you've forgotten your Slingshot password for My Account, this is the article for you! Click the "Forgot your password" button at
This guide looks at exploring the modem Wi-Fi setup for the Netcomm NB604N modem. 1. Firstly, connect your modem to your computer using an Ethernet cable
What is Family Filter? Family Filter provides a non-intrusive first line of defence for your home against the more unsavoury corners of the internet.
This application will currently work for Vista, Windows 7 SP1, Window 8 & Windows 10 providing the C++ Redistributable 2010 pack has been installed on
This guide looks at exploring the modem Wi-Fi setup for the Netcomm NF18 modem. With the Netcomm NF18 modem, we provide two simple methods to setup your
To change the WAN firewall for your NetComm router, follow these easy steps. First, you'll need to login to your NetComm router.Once you're
I have been told I need to perform an isolation test - what is it? What is isolation testing?An isolation test is a very important troubleshooting
We like to keep things simple, so your username is a part of your main Slingshot email address. For example, if your email address with Slingshot is
To change the DNS for your NetComm router, follow these easy steps. First, you'll need to login to your NetComm router.Once you're logged in,
This guide looks at exploring the modem Wi-Fi setup for the Netcomm NF4V modem. 1. Firstly, connect your modem to your computer using an Ethernet cable as
This is a home broadband test if you are having problems accessing websites and/or downloading. This will help us see if there are networking issues on
If you are having problems with latency of your connection, or issues with online gaming please perform the following tests so you can provide us with the
1. Download and install Filezilla The first thing you'll need to do is download Filezilla, and you can do so on the following page: http://filezilla-
If your Slingshot-supplied modem has a USB port, it is used for external hard-drives only, and not for a USB connection between the router and your PC.
What if I decide not to take up Slingshot Wiring Insurance, what is the call out fee for a technician?
There is no "call-out fee" as such if you don't have Wiring Insurance. However, you may be subject to charges from the technician. These
There’s a range of nasties out there and we want to make sure our customers stay safe online. Slingshot have our own product called Family Filter to
Firstly, try pressing Ctrl F5 to force a refresh. If that doesn't work then place the below code on your site - this will instruct no caching: <
Cookies are small files on your computer that are generally created by your web browsing. Websites can create and store a cookie on your computer to
Why do I need to check for firewalls and spyware?If you have an active Internet connection but still cannot browse any websites or send/receive any emails,