Why are your broadband prices going up?
We get it, we don’t like price increases either. Our costs have gone up, so we need to
make this change to help us continue providing Kiwis with simple-to-use broadband
backed by awesome service.
Does the price increase apply to all broadband plans?
The increase applies to all our Fibre and Copper broadband plans. The change does not
apply to our Wireless Broadband plans.
I’m on a fixed-term plan. Does the price change apply to me?
Yes, the price change also applies to fixed-term plans. As part of the terms and
conditions of your plan, price changes can be made with 30 days’ notice.
Can I change to another broadband plan?
Depending on how much data you use, the size of your household, and what you use
your broadband for, you may be able to change to Wireless Broadband without paying
an early termination fee if it’s available at your address.
You’ll find our latest Wireless Broadband plans here. To change to another plan, you can
either do it online or get in touch.
You can learn about the different kinds of broadband here.
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go, but if you decide that you want to cancel your Slingshot
services because of the increase, let us know within 30 days of being notified about the
change by giving us a call on 0800 89 2000 and you can do so without incurring early exit
or notice period fees – even if you’re in a fixed-term plan.
If you’re renting a modem from us, you’ll still need to return it or charges may apply.
Will my power or mobile bundle discount change?
No. There are no changes to the existing power or mobile bundle discounts. Any existing
power or mobile bundle discounts you are getting will continue to apply.
Do I need to make changes to my automatic bill payment?
If you have a direct debit or credit card payment method set up on your account, then
there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the
payment amount before the date shown on the email when we notified you of the
change.
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