If you have a rental modem or mesh device, this will need to be returned when closing your account with Slingshot. 

A pre-paid courier bag will be delivered to the address at which you had active services and should arrive within 2 business days from your cancellation date.

How do I return the device?

Once you receive your bag, place the modem, Wi-Fi Mesh unit or other hardware inside (along with the cables) and drop it off at your local post office, or book a courier to pick it up. The return address is pre-filled to ensure it reaches our supplier correctly.

I need to change my delivery address

If you do wish to change the address for the return bag or require one to be sent out sooner, please get in touch with our team who will assist you in arranging this.

Is there a charge involved?

If the device is not received within 10 working days of receiving the return bag there may be a charged incurred on the account. 

The charge is dependent on the device that you were renting. The charge for the device is outlined on the letter that comes with the return bag. 

Can I track my returned device?

Once we have sent you the return bag for the device, make note of the tracking number found on the bag itself. This will allow you to monitor the return if you wish to.

I sent my device back, but I was still charged?

We’re sorry to hear that! Please get in touch with our team who will be able to assist you with this.