Slingshot provides a free modem rental while you are with us on all new Fibre and VDSL connections; all you need to cover is the postage and handling of $14.95. In the unlikely event that you decide to leave Slingshot, you will have to return the Slingshot modem to us.

How do I return the modem?

A pre-paid return bag will be delivered to the address at which you had active services, and should arrive within 2 – 5 business days from the cancellation date.

Once you have received this, place the modem and cables in the bag and drop it off at your local post office (or organise for a courier to pick it up).

Can I change the delivery address?

If you would like to change the delivery address of the pre-paid return bag, simply email us with the desired address via our contact form on our website.

What if I am unable to return the modem?

If the modem is not returned, there will be a modem non-return fee of $100.00.