Electricity Faults and Outages
Faults
A fault is when the power is out for just you. Your neighbors will still have power.
Outages
An outage is when the power is out for more that just you. There are two types of Outages, planned and unplanned.
Planned outages usually take place when the Lines Company (e.g Vector) need to complete maintenance on the lines. The lines company will notify you if there are any planned outages in your area.
Unplanned outages can be caused by the weather, accidents or general faults. The lines companies endeavor to fix these faults as soon as possible.
Who do I contact if there is a fault or outage?
The contact details for your area are on the top of your Slingshot bill, inside your MyAccount page.
This will depend on what part of the country you are in.
|
South Canterbury / Timaru
Visit the Alpine Energy Website
Phone: 0800 661 177
|
Waipukurau, Waipawa and surrounding districs
Visit the Centrallines Website
Phone: 0800 667 693
|
Papakura, Pukekohe and surrounding Bombay districts
Visit the Counties Power Website
Phone: 0800 100 202
|
|
Gisborne, Wairoa and the East Coast
Visit Eastland Networks Website
Phone: 0800 206 207
|
Kapiti and Horowhenua districts
Visit the Electra Website
Phone: 0800 567 876
|
Invercargill and Bluff districts
Visit the EIL Website
Phone: 0800 808 587
|
North Canterbury and Kaikoura region
Visit the Mainpower Website
Phone: 0508 607 080
|
Marlborough region
Visit the MarlboroughLines Website
Phone: 03 577 7007
|
Central Nelson city district
Visit the NelsonElectricity Website
Phone: 03 546 9256
|
Wider Nelson and Tasman, excluding Nelson city
Visit the NetworkTasman Website
Phone: 0800 508 100
|
North Otago / Oamaru
Visit the NetworkWaitaki Website
Phone: 0800 440 220
|
Wider Otago, excluding Dunedin
Visit the OtagoNet Website
Phone: 0800 808 587
|
Northern Tararua / Southern Hawkes Bay region
Visit the Scanpower Website
Phone: 0800 80 80 39
|
King Country and Ruapehu districs
Visit the Lines Company Website
Phone: 0800 367 328
|
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Visit the PowerCo Website
Phone: 0800 89 POWR(7697)
|
|
Mid and Far North districts
Visit the Top Energy Website
Phone: 0800 867 363
|
Cambridge, Te Awamutu and surrounding districts
Visit the WaipaNetworks Website
Phone: 07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
|
Auckland (All Areas)
Visit the Vector Website
Phone: 0508 VECTOR (832 867)
|
For anywhere else, please contact 0800 897 697
Was this article helpful?