How can we help?
- Can Fibre host my current home line?
- How do I get the best speeds from my Fibre connection?
- Can I remove the ONT?
- Can Fibre host my current home line?
- Do I need a new modem/router for Ultra-Fibre?
- My Fibre has just been connected but there's been a problem
- Fibre Frequently Asked Questions
- What is Gigantic Broadband?
- How fast is Gigantic?
Fibre Frequently Asked Questions
Why get fibre? Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
How fast can it go? In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using Ethernet. To test the speed of your connection, visit linetest.nz and do a speedtest.
Do I need a new modem? You’ll get a fibre compatible modem with your new plan – no worries!
Can I use my current landline number? You sure can.
How long does it take to install? How long is a piece of fibre? Some fibre installs are simple, and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic service activation can take as little as five days when fibre is already installed at your home. Full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, start to finish. But rest-assured we’ll make sure you’re kept in the loop along the way.
What are the types of consents? The law requires that other property owners who are affected by your connection sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed. If you have a shared driveway, or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage getting these consents.
Can I speed up the consent process?
Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. You can also download forms yourself and ask your neighbours to sign them if you like, to help speed up the process. You can find your LFC and download fibre consent forms here.
What are the options for build? There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to consider keeping your copper cable, as well as installing a new fibre cable, to ensure they still fully work. LFC Chorus shares more detail on the build types, but your LFC will discuss everything with you in person at the agree phase.
What does it cost? The NZ government covers all costs for standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know at the agree stage when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.
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- Still have questions? The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!