First of all, give us a call on 0800 89 2000 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on your account. At the same time we will request a new SIM card to be dispatched to you; however this may take between 2 and 3 working days to arrive in the post.
Please note that you are liable for any charges that are incurred before the SIM card is blocked.
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