There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run out of minutes or texts included in your add-on.

If you still have credit on your phone but can’t access any services, then you can contact us from anywhere overseas by ringing +649 915 7575 - bear in mind that this will be an international call to a New Zealand landline, so charges may apply.