When will I receive my modem?

All of our dispatches are sent on business days, and we aim to have your modem delivered to you at least 3-5 working days prior to your connection date. 

Is there a charge?

There is a one off $15 shipping charge associated with hardware deliveries. This charge will be added to your first invoice.

Do I get notified?

Yep! Once we have dispatched your modem, we will notify you via SMS and email with the shipping details. 

What happens if I do not receive it?

If we sent you out a modem and you did not receive it, get in touch with our team who will be able to assist in tracking it down. 

Can I change the address for delivery?

If you wish to change the delivery address, the easiest way to do this is by re-directing your modem to a new address via NZPost. 

Once your modem is shipped out, we will notify you via SMS and Email with a Track and Trace number so you can keep an eye on it.