We've noticed that some customers have an incorrect "routing" set up in their NetComm router - this might cause issues browsing the 'net, so here's a reasonably simple fix that should help.
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- First of all, you will need to log in to your routers web interface. If you're not sure on how to do this, read this article.
- Once you've logged in, you need to click on Advanced Setup in the left-hand navigation menu. This will open a list of more options - click on Routing, followed by Default Gateway.
- You'll see a screen something like this:
- There are two boxes, and you should see pppoa0 in one of these boxes. If it is in the right-hand box, please click on pppoa0 and then click the arrow that points to the left-hand box. This will move the pppoa0 to the left-hand side box.
- Once you've done this, click on the Apply/Save button in the bottom right.
- Now you will need to reboot your modem/router - you can do this by pushing the power button on the back of the modem.
- Once the modem/router is rebooted, check to see if you can browse. If you can - hooray! If not, please call our Tech Support team on 0800 89 2000 and let them know that this fix didn't work for you.
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