There are a few different reasons that you might be having an issue getting online or making calls on your mobile:

You have run out of included Data or NZ and AUS minutes on your mobile plan

If you’ve used all of the included data or minutes in your Slingshot mobile plan, then you will need to purchase a top-up add-on to continue using the service for the month. We have instructions on how to top-up your plan here

There is a problem with the site you're trying to access

Try accessing a different site, if you're able to access other websites then it's likely that there is fault with the site that you're trying to access rather than with your Slingshot mobile.

There is a problem with the number you're trying to call

Try calling the number from another phone, if the same problem occurs then it's likely that there is fault with the number that you're calling rather than with your Slingshot mobile.

There is a problem with your handset

You will need to contact your mobile manufacturer for further assistance on issues related to your handset.

There is a problem with your SIM card

Give us a ring on 0800 89 2000 and we will help you out. We can arrange to have a new SIM card sent out to you if you require one.

You’re trying to roam and your device either doesn’t have VoLTE enabled or isn’t VoLTE capable.

Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks. From 28 October 2024, all 3G networks in Australia are due to shut down. Without an up-to-date phone, you won't be able to use voice services while roaming.

Slingshot is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

You can find out which overseas countries require VoLTE capability when roaming here.