Protection Plan is an add-on for your Slingshot broadband and homeline services and offers peace of mind should you experience an issue with your ONT, ETP, internal wiring or broadband hardware.

Protection Plan Features

• What does Slingshot's Protection Plan cover?

  If you have purchased a router or mesh unit from us and it is accidentally damaged, we will replace up to one per year, free of charge - including courier fees.

  In the event that testing has been completed with our technical support team and no fault is found during a callout, you are protected from any costs incurred by your local installer. Limit one per year.

  For Fibre customers Slingshot’s Protection Plan covers the cost of on-site repairs and the replacement of your ONT or ETP (up to the value of $500 per year) in the case of accidental damage.

  For copper customers, the Protection Plan covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the jackpoint on the wall.

• What is not covered by the Protection Plan?

  Wiring from the Jackpoint to other devices such as modems and computers.

  Ethernet wiring from the modem to other Ethernet sockets in your house

  Changes that are not related to a fault, such as moving, adding or changing sockets.

  Repairs to wiring or sockets that have not been installed to by a qualified technician.

  External cabling between your premises and another building on your property.

  Set-up of a new broadband connection and wiring at a new or existing premise.

  The purchase and installation of a Splitter.

  Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies.

  No-fault-found fees, generated by your local technician if no troubleshooting has been attempted with our team prior to logging a fault.

  Any intentional damage to your devices, ONT or ETP

Protection Plan FAQs

• Why should I sign up for Slingshot's Protection Plan?

  Our Protection Plan acts as insurance if something goes wrong with your internal wiring, purchased hardware, ONT, or ETP. For a small fee of $3.95 per month, Slingshot can arrange for a qualified telecommunications technician to come to your premises and repair your internal wiring and sockets or arrange the replacement of damaged hardware. Without the Protection Plan, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange for your own local electrician to carry out the work. Alternatively, you can request Slingshot to organise a technician to complete repairs although you will be liable for charges up to $230.

• How much is the Protection Plan?

  $3.95 per month

• How can I add it to my account?

  You can add a Protection Plan to your account during sign up or at any time in My Slingshot.

  1. Log in to My Slingshot. 
  2. Choose My Plan from the options above. 
  3. Select 'Change Now' on the 'Insurance' section. 
  4. Choose Protection Plan and click Submit. 

  This will add the Protection Plan to your Slingshot account immediately. 

• What would I be charged for fault repairs without the Protection Plan.

  If a technician carries out repairs inside your premise, Slingshot will on-charge the costs involved. This can be up to $230.