This will help us see if there are networking issues on our side that may be causing your issues. Please ensure no downloading or peer-to-peer programs are running during this test. There should be no Internet activity going on apart from these tests on the machine.

• Which website are you having problems with?
• Is it the entire site or only portions, (e.g. Images don't load/forums don't work/other?)
• Has the site worked previously?
• What times of the day are these problems occurring? (e.g. All day, between 6pm and 11pm, 3am, etc.)
• Please provide a trace route to the following servers:
• www.nzherald.co.nz
• www.google.com
• www.trademe.co.nz
• www.slingshot.co.nz
• Slingshots primary Domain Name Server: 202.180.64.9

Please use the 'Contact Us' tab above and paste the results from the trace routes, and our technical team will provide further assistance.