Learn about the Slingshot overdue process and find out what you can do to avoid any service disruptions.

Overdue Accounts FAQs

• I have paid, why have I received a reminder?
  Payments completed over internet banking can take up to 3 days to process. If you have completed your payment in full, you can safely ignore any overdue account reminders or text messages you receive.
• When is my bill due?
  We will email your bill to you with the due date printed on it. Slingshot invoices are due 7 days from the actual bill date. You can also access all your invoices through your Slingshot My Account under the 'My Bill History' section. If you can't find your bill or can't access your Slingshot My Account, send our team an email using our online contact form. 
• What happens if my bill is left unpaid?
  Slingshot requires all customers to complete full payment of their invoice within 7 days of the bill date. Our system automatically applies service restrictions if payment is not received 20 days from the bill date. In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure. In the event that an invoice is not paid in full prior to the generation of the following months invoice, you will incur a late payment fee of $5. You can learn about our payment methods here. 
• Can I delay my payment?
  Yes! We completely understand that sometimes things happen and you are not able to pay your account on time. Slingshot's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend to complete payment. 
• What is Slingshot's overdue process?
  Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue and welcome all responses to our emails. You can raise any concerns by simply replying to any of our emails, our friendly team will then assist you accordingly.