Slingshot has recently streamlined payment due dates for all our customers as we aim to provide more clarity with our overdue process. We have also implemented a Promise to Pay feature which provides you with the convenience of remove any service blocking.

What is Promise to Pay?

Slingshot's Promise to Pay grants you the ability to remove service restrictions yourself by confirming when you can make payment. Promise to Pay becomes available once your services are restricted, this is 20 days from your bill date. 

Why do I need Promise to Pay?

We completely understand that it is not always possible to pay your invoices by their due dates. This feature allows you to remove service restrictions by letting us know when you are able to make payment.  

How can I enable Promise to Pay?

You can enable Promise to Pay by logging into your Slingshot My Account and choosing the date you can make payment by. Once you select your preferred payment date and click 'Get Back Online', our service restrictions will automatically be removed. It can take up to 30 minutes for this to take effect and we recommend rebooting your modem if you continue to experience the redirection page. Please refer to this article for instructions on accessing your Slingshot My Account.