There are a few reasons this may happen: 

1. Your mail box is full
2. There is something wrong with your email client (e.g Outlook, Thunderbird, an app on your phone)
3. The email settings may be set to block the email
4. Genuine fault

So what we want to do is find out what is causing the issue.

How do I check if my mail box is full?

Check out this useful article: Slingshot Webmail: Storage

How do I check if it's my email client?

The best way to do this is to log in to Webmail rather than your client. Here you can run your own tests and see if you are getting the emails through Webmail.

1. Log in to Webmail. Click this link.
2. Get the contact who you are unable to receive emails from, to send you an email.
3. Wait 1-2 minuets and check all your folders to see if you can locate the email.
4. If you have received it, the problem will be with your email client. If you have not received it, the problem is not the email client.

How do I check my email settings to see if the contact is blocked?

You can check your email settings by going to the  section in the top right hand corner.

Once here, you will need to check if you have any  set up.

Check what filters you have set up, you are looking for a particular one that stops you receiving emails.

What do i do if I have checked everything and still can't receive emails?

If you have completed the above checks, and still can't receive emails, please contact us.

You can contact us here.