Learn all about Fibre Broadband and what is involved in the installation process.

On Activation Day:

It's the day of your Fibre order being activated, what should you do?

1. Port Provisioning: Most connections are set up on Port 1 of the ONT. If Port 1 is already in use, Port 2 might be used instead.
2. Checking Provisioned Port:
   • Your activation email will contain information regarding what LAN port your connection is provisioned on to. 
3. Connecting to the Modem:
   • Plug the Ethernet cable from the provisioned port on the ONT to the internet port on the modem. This port might be labeled as Internet, WAN, or Online.
4. Start browsing! 

Frequently Asked Questions

• What is Fibre?

  Fibre is the best broadband service available on our network, delivering our most superior internet performance. Fibre provides a reliable, consistent experience throughout the day and allows you to get all your tasks completed online much faster.

• How can I get Fibre?

  You can sign up for Fibre online by selecting the plan you require and entering your address. Alternatively, you can also sign up with our Sales team on 0800 89 6000. When you submit an order with our team for Fibre services, we will then request your local Fibre company to complete the installation.

• What to consider before signing up for Fibre?
  1. With Fibre broadband the home phone operates over the Fibre internet connection and the copper line is removed/reutilized to complete your Fibre installation.
  2. If you have a medical alarm or security system running through your landline, we recommend contacting your manufacturer to confirm if it will operate over the Fibre network.
  3. Homeline services through the Fibre network also do not operate in the event of a power outage.
• How is Fibre installed and how long does it take?

  Fibre connections generally take 5-10 business days for remote connections (when an Optical Network Terminal is already installed in the premise). If you require the Optical Network Terminal to be installed, the installation can take up to 3 months depending on consents.

  There are a variety of methods to install Fibre and we will choose the best option for each property. The installation plan of the Fibre connection is agreed upon with you before the work begins. You can read more about Chorus Fibre installation methods here.

• Can I keep my home phone number and do I require a new modem?
  1. You can certainly retain your existing phone number with any upgrade to Fibre requests.
  2. We will supply you with a modem rental for a one-off delivery cost of $14.95.
• How fast is Fibre internet?
  Fibre broadband uses optical fibre technology which is the fastest and most reliable internet service currently available. The broadband speeds you experience are dependent on the plan you select and a range of factors such as the number of devices connected to the internet, your modem and cables, your computer/device and any applications/programs running in the background.

  You can test your broadband speeds at anytime here. Listed below are our recommendations for the most accurate results:

  1. Make sure nobody else is online.
  2. Use an Ethernet cable to plug a computer into your modem.
  3. Ensure that there are no programs, applications or other web pages running on your computer at the time of the test.