Email
We're incredibly focused on helping all our customers and the easiest way to get in touch is by email. Just choose the team you are wanting to reach, and we will get back to you super-fast!
Chat
Tap the chat icon in the lower right corner and we can assist with any questions or queries you may have.
If you need help, type 'human' at anytime to speak to a real person. We're available through live chat from 10 AM to 4 PM, Monday to Thursday (chat is closed Friday, Saturday, Sunday, & public holidays). Outside these hours you can leave a message and someone from the team will get in touch with you by email.
Call
NZ Customers: 0800 89 2000
Overseas Customers: +64 2 2046 4295
Sales: 0800 89 6000
Collections: 0800 89 27 33
Hours
General Enquiries
Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays: 10am - 5pm
Tech Support
Mon to Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays: 10am - 8pm
Collections
Mon to Fri: 8:30am - 5pm
Excluding public holidays
Check out the contact page on our website for more information.
Need something else?
Check out our setup guides, what you can do in your account, or some other helpful tips:
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