Learn about Slingshot Mobile and common queries relating to mobile services.

Frequently Asked Questions

• How can I join Slingshot Mobile and what plans are available?
  You can add a Slingshot mobile plan to your account through your Slingshot My Account at anytime.

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Click Get Mobile from the top right hand side and choose the plan you require from the selection below.

  It does take 2-5 business days for the mobile SIM card delivery and you can view all our available mobile plans here.

• How can I bring my current mobile number to Slingshot?
  You can learn about bringing your existing mobile number to Slingshot here. This process generally takes 2-4 business hours.
• How can I change my plan and see what plan I'm on?
  You can change your mobile plan at anytime through your Slingshot My Account or by calling *888#.
  
  By calling *888#
  

  1. Call *888# from your mobile phone. 

  2. Enter 3 for Plans and Add-ons.

  3. Enter 1 to change plans. 

  4. Enter the number for your desired plan and enter 1 to confirm your purchase.

  You will be presented with the option of changing your plan immediately or from your next mobile plan renewal date. If you change your plan immediately this will also adjust your bill date. Any unused minutes or data from your old plan are carried over to your new plan and are used first (these will still expire at the of the previous mobile plan billing cycle). Changing your plan immediately will result in two mobile charges appearing on your monthly invoice.

  Slingshot My Account

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Once you are logged into your Slingshot My Account select My Mobile.

  3. Choose Plans from the top to see all mobile plans currently available to you and to see which plan you are on.

  

• Can I call 0900 numbers from Slingshot mobile?
  Slingshot mobile customers are unable to call 0900 numbers from their mobile phones. This is because 0900 numbers are expensive to call and their rates vary constantly. For such calls, we recommend utilising your homeline.
• How to hide my number or make my number private?
  Dial 0197 before the number you wish to call to make your number appear as private for the particular call. You can do this for any mobile call you make.
• Why can't I message my bank, send donations or Multi-Media Messages?
  Messaging all mobile networks across New Zealand are covered in your mobile plan. There are some message types that are not covered in your plan and are considered premium messaging services such as:
  
  

  1. Text messages for a competition
  2. Text messages for a donation
  3. Text messages for a vote
  4. Text messages sending a picture, video or voice message (MMS)
  5. Text messages sent through global roaming

  For such text messages you will require a mobile cash allowance, you can purchase this through your My Mobile account.

• When will my plan renew?
  Your mobile plan renews every 30 days and you can find out when this will occur through your Slingshot My Mobile account. Once you are logged in, you can see the plan renewal date on the My Mobile section.
  
  Please note that your plan may renew at anytime up until 11:59 pm on the date listed in your My Mobile account. If this does not occur by the next day, please contact us.