Learn about Slingshot Mobile and common queries relating to mobile services.

Frequently Asked Questions

• How can I join Slingshot Mobile and what plans are available?
  You can add a Slingshot mobile plan to your account through your Slingshot My Account at anytime.

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Click Get Mobile from the top right hand side and choose the plan you require from the selection below.

  It does take 2-5 business days for the mobile SIM card delivery and you can view all our available mobile plans here.

• How can I bring my current mobile number to Slingshot?
  You can learn about bringing your existing mobile number to Slingshot here. This process generally takes 2-4 business hours.
• How can I change my plan and see what plan I'm on?
  You can change your mobile plan at anytime through your Slingshot My Account

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Once you are logged into your Slingshot My Account select My Mobile.

  3. Choose Plans from the top to see all mobile plans currently available to you and to see which plan you are on. 

• Can I call 0900 numbers from Slingshot mobile?
  Slingshot mobile customers are unable to call 0900 numbers from their mobile phones. This is because 0900 numbers are expensive to call and their rates vary constantly. For such calls, we recommend utilising your homeline.
• How can I hide my mobile number?
  You can find out how to hide your number here.
• Why can't I message my bank, send donations or Multi-Media Messages?
  Messaging all mobile networks across New Zealand are covered in your mobile plan. There are some message types that are not covered in your plan and are considered premium messaging services such as:
  
  

  1. Text messages for a competition
  2. Text messages for a donation
  3. Text messages for a vote
  4. Text messages sending a picture, video or voice message (MMS)
  5. Text messages sent through global roaming

  These premium messaging services have casual rates that will be charged on your next invoice. Check out the Mobile TXT and Rates page for charges.

• When will my plan renew?
  Your mobile plan renews every 30 days and you can find out when this will occur through your Slingshot My Mobile account. Once you are logged in, you can see the plan renewal date on the My Mobile section.
  
  Please note that your plan may renew at anytime up until 11:59 pm on the date listed in your My Mobile account. If this does not occur by the next day, please contact us.