Learn about how you can help us locate any missing payments and how you can track your payment yourself. 

• Tracking my payment
  You can pay your invoices and check if your payments are received at anytime through your Slingshot My Account. Just login to your Slingshot My Account and your current balance will be displayed on your main dashboard.

  

Locating My Payment

Select how you completed your payment for information on how we can locate your payment. We recommend checking your bank statement first to ensure the payment transaction has successfully cleared.

• Internet Banking or Telephone Banking
  Payments completed through internet or telephone banking generally take 2-3 business days to process. You can check if your payment is received at anytime through your Slingshot My Account. If your payment is not received after 3 business days, send our team an email with the information listed below and we will do our best to locate your payment.
  
  

  1. Bank account number payment completed from:
  2. Date of payment:
  3. Time of payment:
  4. Reference used on payment:
• NZ Postshop
  Payments completed at the NZ Postshop do take 2-3 business days to process. You can check if your payment is received at anytime through your Slingshot My Account. If your payment is not received after 3 business days, send our team an email with the information listed below as well as a copy of your payment receipt and we will do our best to locate your payment.
  
  

  1. Branch of NZ Postshop:
  2. Date of payment:
  3. Time of payment:
  4. Reference used on payment: