If you have already set up global roaming and you're currently overseas but it's still not working then here are some tips to help get your internet running.

• Double check your roaming pack

  Visit Roaming Destinations to check that you have the correct roaming add-on for your destination. If your desired destination is not listed in the available roaming packs then you will be charged casual rates.

  Login to My Slingshot Mobile to make sure that your roaming add-on has not run out of available data or credit.

• Turn the WiFi off

  For Android: In Settings, click on Connections. Then switch off the WiFi button.

  For IOS: In Settings, click on WiFi. Then switch off the WiFi button.

• Check the APN settings

  If you require assistance on adding the access point, we recommend consulting your smart phone manual or conducting your own research. 

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4

   

  Once you have saved the APN settings, reboot your phone and try access the internet. If it is still not working after 5 minutes then try these Telecom settings instead:

  If you’ve joined us before after April 30 refer to 2degrees’ mobile settings.

   

  APN Name: TelecomData or TelecomInternet
  APN: internet.telecom.co.nz
  Proxy: leave blank
  Port: leave blank
  Username: leave blank
  Password: leave blank
  Server: leave blank
  MMSC: leave blank
  MMS: proxy leave blank
  MMS: port leave blank
  MCC: 530
  MNC: 05
  APN: default (type this in)

   

  Once you have saved the APN settings, reboot your phone and try access the internet.

   
• Check that your device has VoLTE switched on

  Check that your device has VoLTE switched on:
  
  To manually check and turn on VoLTE on your Android phone, follow these steps:  

  1. Check that your device is on the 2degrees list of VoLTE capable devices.  

  1. Go to Settings > Connections > Mobile networks > Toggle VoLTE Calls ‘ON’ 

   

  To check and manually turn VoLTE on your iPhone, follow these steps: 

  1. Make sure that your device is VoLTE capable by checking if it's on the 2degrees list of VoLTE capable devices. 

  1. Go to Settings > Mobile > Mobile Data Options> Voice and Data > Toggle VoLTE ‘ON’