If you have credit on your account that you'd like to get refunded, send us an email with your details and the amount you'd like back. We'll go over the process and let you know whether we need anything else – easy!

Refunds can take up to 5-10 business days to be processed before it appears in your bank account (depending on the banks).

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill