The LED lights on your modem indicate whether your Slingshot connection, Wi-Fi and local network are up and running. Select your modem and connection type below to find out which lights should be on.

Netcomm NFV4 & Netcomm NF18

• ADSL or VDSL

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power	Solid green	The modem is performing as expected
  DSL	Solid Green	Your modem is physically connected to our network
  Internet	Solid Green	Your modem is passing data and is communicating with our network
  WLAN	Flickering Green	Your Wifi is enabled and working as expected
  Phone 1	Solid Green	This led will only light up after the Internet led has lit up and you have signed up for VOIP

• Fibre

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power	Solid green	The modem is performing as expected
  Internet	Solid Green	Your modem is passing data and is communicating with our network
  WAN	Flickering Green	This light identifies the port which the Fibre ONT is connected to
  WLAN	Flickering Green	Your Wifi is enabled and working as expected
  Phone 1	Solid green	This led will only light up after the Internet led has lit up and you have signed up for VOIP

Fritzbox 7490

• Fibre

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power/DSL	Solid green	Modem device is ready for operation.
  Internet	Solid Green/Off	Illuminated when a voice call is in progress or the phone is off the hook, otherwise the light is off.
  Fixed Line	Off	This will not be illuminated.
  WLAN	Solid Green	Wi-Fi network is enabled.
  Info	Solid Green	Illuminate solid green when there is an active established connection and you are free to browse the internet.

Orbi Wi-Fi 6

• Fibre

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Router LED (front)	Off	The modem is working normally.
  	Pulsing White	The router is booting or the Sync button has been pressed.
  	Solid White	The router is resetting to its factory default settings.
  	Solid Magenta	The router cannot connect to the internet.
  Power LED (back)	Solid Green	Power is on.
  	Blinking Amber	The router is resetting to its factory default settings.
  	Blinking Red	The routers firmware is corrupted.
  	Off	Power is not supplied to the router

If your modem will not Power on, please try your modem at another power point. If you are still unable to get your modem connected to power, contact our team to organise a replacement modem. 

If for whatever reason the lights on your modem do not light up accordingly please contact us on 0800 89 2000.