We completely understand that sometimes things happen and you're not able to pay your account on time. If you've become overdue (20 days after your invoice has been generated) and can't make a payment yet, let us know directly in My Slingshot. You can use our promise to pay feature and let us know when you can make a payment so you can get back online and have the extra time you need!
How to set up promise to pay?
All you need to do is select the date you can pay and hit the 'Get back online' button! You might need to reboot your modem if you're not back online within 30 minutes. This option to get back online through your My Slingshot is only available once per month.
If you have more than one invoice overdue or you are having trouble paying the full amount please contact our team and we can discuss your account in detail with you.
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions:
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