You'll receive your first invoice shortly after you are connected to broadband. You'll be notified by email and you can check your new invoice by logging into My Slingshot.
You'll pay in advance for the homeline, internet, and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity.
Please note
There will be a partial charge from your connection date up to your billing date plus the standard charge for the coming month.
You'll also see a one-off modem delivery charge if you're renting one from us.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Why did my previous provider charge me?
First and foremost, get in touch with your old provider so they can explain what the charges are for and make sure you aren't charged again. It's possible you've been charged for a notice period, a contract termination fee, or they're unaware that you've changed providers.
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
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