Once a week, fortnight, or month (depending on your billing) we'll send you an email with a short bill summary to let you know that your invoice is ready. Follow the link, log into My Slingshot, and jump straight to your current invoice for a full breakdown of your monthly charges - easy!
You'll see your account number, invoice number, statement date, due date, GST number, and your name and address at the top of your invoice.
You'll pay in advance for the internet, homeline and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity.
Account statement
Following your details, the account statement covers any previous charges (whether you're overdue, up to date, or in credit), payments you've made, and the current month's balance equaling the total amount due.
Tax invoice
Underneath the account statement is the the tax invoice which covers all of your service charges in more detail. In the following order you'll see; your power, the homeline and internet, any mobile plans, and the extras.
Power
Your power service comes first and you'll see your ICP, the power plan you've chosen, your address, the collapsible meter information, and all your charges with the total power balance. Check out our handy power breakdown for an in-depth explanation about the meter and your specific charges.
Homeline & Internet
If you don't have power, you'll see your broadband (and homeline) plan first. This covers the base monthly cost with any related discounts underneath. Take a look at our homeline and internet breakdown for more information about your broadband and calling charges.
Mobile
You'll find your mobile charges underneath the homeline and internet services on your invoice. This includes your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not covered by your plan. Check out our mobile breakdown for more information and an explanation about the billing differences.
Extras
At the bottom of your tax invoice you'll see all of the extra charges. It covers your calling, add-ons, rental costs, one-off charges, discounts, and credit placed on your account. Check out our extras breakdown for an in-depth explanation of every charge that can appear.
If something isn't right with your invoice or you believe you have been charged incorrectly, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
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