PSTN is the old phone network that is provided directly through your phone jack, due to how old it is  (built in the 1980s), parts to maintain it are no longer being made and so Exchanges that still use this network are having the equipment turned off.

What is PSTN?

The Public Switched Telephone Network (PSTN), is a network of switches that connects calls from one person to another over copper lines. It’s an old system that was built in the 1980s. The parts needed to keep these switches going aren’t being made any more, so it’s time for them to be retired.

When is this happening?

Not every exchange is being turned off at once. First up is the old PSTN equipment in the Devonport and Miramar exchanges will be turned off on the 15^th December 2020.  This means any customer with a copper analogue line off one of these exchanges will need to migrate to Fibre.

The good news is Fibre is available in these areas and it brings more reliability to both your internet and phone.  We’ll be able to upgrade your internet connection and your phone line at the same time.

FAQ's

• Can I choose not to upgrade my connection?
  The equipment needed to run your copper analogue line is end of life and parts to maintain it are no longer available, therefore the decision has been made to retire analogue services attached to the Devonport and Miramar exchanges. Your analogue line will no longer work after the 15th December 2020. We will work with you to move your services to Fibre, which will improve your internet speeds and reliability of your phone services.
• Can I change now?
  Absolutely, just call our sales team to start the process.
• I have ADSL / VDSL broadband internet, will this still work?
  If you have ADSL or VDSL broadband internet you will need to migrate this to Fibre. The good news is Fibre is faster and more reliable.
• If I have naked broadband, will I still need to migrate off the PSTN?
  ADSL or VDSL Naked broadband service is delivered over copper, which are also delivered through systems associated with these old switches. We’ll need to migrate you to Naked Fibre Broadband.