15/11/2024 — Some Slingshot Broadband Customers are experiencing issues browsing the internet.

[15/11/2024 10:29] The fault has been identified and has now been resolved. Users may need to reset their modems to connect.

[15/11/2024 09:25] The fault is currently being investigated. 

Chorus Planned Scheduled Maintenance

Start Date and Time: 28/11/24 07:00

End Date and Time: 29/11/24 18:00

Service Affected: Copper Broadband and Voice 

Area/s Affected: Far North District: Broadwood

Outage Duration:  15 Minutes

Event Description: 

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after 29/11/24 18:00, please reboot your modem if your service is still down. Thanks for your patience.

Start Date and Time: 28/11/24 04:00

End Date and Time: 29/11/24 06:00

Service Affected: Fibre Broadband

Area/s Affected: Wellington: Wellington

Outage Duration: 15 Minutes

Event Description: 

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after 29/11/24 06:00, please reboot your modem if your service is still down. Thanks for your patience.

Start Date and Time: 28/11/24 23:00

End Date and Time: 03/12/24 06:00

Service Affected: Copper Broadband and Voice

Area/s Affected: Far North District: Waimamaku, Towai, Paihia, Haruru, Opua, Ohaeawai, Opononi, Okaihau, Umawera , Kawakawa, Kohukohu, Kerikeri, Kerikeri Rural, Kaeo, Totara North

Outage Duration:  60 Minutes

Event Description: 

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after  03/12/24 06:00, please reboot your modem if your service is still down. Thanks for your patience.

Start Date and Time: 28/11/24 08:00

End Date and Time: 30/11/24 18:00

Service Affected: Fibre Broadband

Area/s Affected: Auckland : Manurewa

Outage Duration: 600 Minutes

Event Description: 

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after 30/11/24 18:00, please reboot your modem if your service is still down. Thanks for your patience

Start Date and Time: 28/11/24 11:00

End Date and Time: 28/11/24 18:00

Service Affected: Fibre Broadband, Copper Broadband and Voice

Area/s Affected: Gisborne District: Gisborne, Ruatoria, Tikitiki, Te Puia Springs, Te Araroa

Outage Duration: 300 Minutes

Event Description: 

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after 28/11/24 18:00, please reboot your modem if your service is still down. Thanks for your patience