The No Dramas Contract is a fair and flexible way of keeping both sides accountable for the service being provided. Any issues (from signing up to the speed you get) give us a chance to help resolve it (contact us asap) and if you are still not happy then let us know and we'll make sure there are no dramas.
So am I in a contract or not?
You would have agreed to a contract term when joining, could have been a 6, 12 or 24 month term. this means you would be agreeing to our standard terms and conditions for getting services with us and that you are agreeing to keep your services for the length of the contract term chosen.
Broadband Terms
Power Terms
The No Drama Terms is removing hassle/worry out of the contract making sure that if you have a genuine reason for needing to end the contract early, we’d rather avoid any dramas.
What does it mean to work in good faith?
This is simply upholding your end of the contract (like we will for ours) so things like:
- You pay your bill on time.
- You tell us about your genuine reason as soon as it comes up.
- You give us a chance to fix it or find a solution and do your part in good faith, by providing the reasonable information and taking the reasonable steps we request to troubleshoot the problem and/or resolve it (for example, if we suggest some specific steps to improve the quality of your connection, actually taking those steps).
When would the contract not be removed?
- You only need broadband for a month or two (say in your Bach over summer).
- You want to sign up to a limited time special offer with another provider.
- You’ve decided you don’t need broadband anymore.
- You’ve decided it’s time for a change.
- You’ve found a better price with another provider.
When would we consider removing the contract?
This is the list of what a genuine reason would be for removing the contract
- Something unexpected happens, like a serious medical issue or accident affecting you or your immediate family.
- Problems with the speed or reliability of your connection (for example, it’s not as good as what you
- obtained from your previous provider or as advertised)
- Your router doesn’t show up or doesn’t work properly.
- Issues getting you connected quickly.
- There’s an ongoing problem with your bill.
- There is an issue connecting you at a new address.
- Your technician doesn’t turn up when they say they will.
- We said we’d do something when you contacted us and we didn’t do it.
- You unexpectedly need to move house to somewhere with different broadband technology.
Click here for the full No Dramas terms and conditions.
Need something else?
Still wondering about the early termination fee? or how to close your account?
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