How can we help?
What extra fees may apply?
Every month we bill our electricity customers for the total daily charge, and power usage during the period.
You may notice additional power charges on your invoice , even when you moved to another provider. This is because you may have switched mid-month. So we bill for the usage that you used whilst with us.
Other services can incur a one-off charge. This happens in the case of a request for a meter test, a special reading, disconnection, or reconnection, and a number of situations.
A full schedule of these charges is available here.How do I know if I am a Standard User or Low User?
There are two types of plan available to Kiwi households: Standard User or Low User. Under either you’ll be billed both a daily rate, and a usage rate per kWh (kilowatt-hour) unit of electricity consumed. It’s entirely up to you whether you sign onto a Standard or a Low User plan, but depending on your circumstances you may be much better off on one rather than the other. Here’s why….
The Standard User plan has a higher daily charge, but a lower charge per kWh used, so is ideal if your electricity usage is relatively high. Households north of Christchurch are better off on a Standard plan if using more than 8,000kWh each year, and for Christchurch and further south if using more than 9,000 kWh each year. Conversely if your annual usage is lower than that number, a Low User plan is more advantageous. A Low User plan is generally suited to people using less electricity than average (hence the name!) It’s designed so that the fixed rate is no more than 33.33 cents a day* but the unit rate is higher, which means that if you don’t use much electricity you’ll pay less than you would on a Standard User plan.
In general, you should pick a Low User plan if your household has one or two people living in a well-insulated, energy-efficient home, often with gas for heating or hot water. Very roughly, these households will spend much less than $200 monthly averaged across the year – although the exact level will vary in different parts of the country. Standard rate plans will suit larger households, where people are home a lot, and electricity is used for hot water and heating.
Note that while for most of the country the tipping point between the two plans is 8,000kWh annually, the average household use is much lower than that. So, you may be a very standard household – but better off on a Low User plan.
You can switch between Low and Standard user plans once a year.
*not including GST, and after any prompt payment discountHow does the "prompt payment discount" work?
We offer a prompt payment discount (PPD) if you have broadband and power services with us. It’s pretty simple. If your account is paid in full on the due date noted on your invoice, you’ll get 10% off your power bill, and 10% off your broadband base plan (and off your home phone rental too if you have that service).
This discount applies to the charges related directly to the Broadband plan, Homeline plan, and Power rates. However, it excludes homeline features, add-ons, calling packs, overage, mobile, calls to 0900 numbers and the like, and any miscellaneous Power charges such as a meter test. The bill will clearly show the PPD value, the amount due less the PPD together with the date due, and the amount due if paid late without PPD applied.
We think it’s a really good offer – and should save you plenty!How much does Slingshot Power cost?
Electricity charges consist of two components – a Fixed Daily charge (usually quoted in cents per day), and a Variable Usage charge (usually quoted in cents per unit of kWh [kilowatt hours]). Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.
Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small and we have chosen to include it within our variable charges rather than splitting it out separately.
The other factor that will impact the price is the choice between a Standard plan or a Low User plan. Click here to read more about that.
Please note that your first power invoice may be a little higher than expected. This is due to the initial power usage to be charged being based on an estimate from your previous provider. You should notice this even out by the time you receive your next month’s invoice.What should I do if I am medically dependent on power?
It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.
We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing firstname.lastname@example.org
What will happen next?
Once we receive the completed form, we will make a note on your account.
You will receive a confirmation email to confirm that are now on our medical register.
We will contact you as soon as we become aware of any planned power outages that may affect the property listed.
During a power outage, we suggest you refer to your emergency backup plan
Or contact your local health provider to find out what your options are during the outage.
When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.
If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out.How long does it take to switch to Slingshot Power?
Switching you from your current provider to Slingshot is usually a straight forward process, taking a few days.
It’s possible that you may have a contract with your existing provider that means they can charge you to break the contract, please check this, and be aware of any fees – you don’t want a nasty shock.
Your existing provider may attempt to contact you and entice you back, with discounted rates or a credit. But, we reckon, if they haven’t offered you that until you have said you are leaving, then you should question whether you want to ever give them a cent again.What do I do if my power is out?
Electricity Faults and Outages
A fault is when the power is out for just you. Your neighbors will still have power.
An outage is when the power is out for more that just you. There are two types of Outages, planned and unplanned.
Planned outages usually take place when the Lines Company (e.g Vector) need to complete maintenance on the lines. The lines company will notify you if there are any planned outages in your area.
Unplanned outages can be caused by the weather, accidents or general faults. The lines companies endeavor to fix these faults as soon as possible.
Who do I contact if there is a fault or outage?
The contact details for your area are on the top of your Slingshot bill, inside your MyAccount page.
This will depend on what part of the country you are in.
South Canterbury / Timaru
Phone: 0800 661 177
Waipukurau, Waipawa and surrounding districs
Phone: 0800 667 693
Papakura, Pukekohe and surrounding Bombay districts
Phone: 0800 100 202
Gisborne, Wairoa and the East Coast
Phone: 0800 206 207
Kapiti and Horowhenua districts
Phone: 0800 567 876
Invercargill and Bluff districts
Phone: 0800 808 587
North Canterbury and Kaikoura region
Phone: 0508 607 080
Phone: 03 577 7007
Central Nelson city district
Phone: 03 546 9256
Wider Nelson and Tasman, excluding Nelson city
Phone: 0800 508 100
North Otago / Oamaru
Phone: 0800 440 220
Wider Otago, excluding Dunedin
Phone: 0800 808587
Northern Tararua / Southern Hawkes Bay region
Phone: 0800 80 80 39
King Country and Ruapehu districs
Phone: 0800 367 328
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Phone: 0800 808 587
Mid and Far North districts
Phone: 0800 867 363
Cambridge, Te Awamutu and surrounding districts
Phone: 07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
Auckland (All Areas)
Phone: 0508 VECTOR (832 867)
For anywhere else, please contact 0800 897 697
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.