How can we help?
Our bundled broadband and power discount
Add power to your broadband plan and enjoy great value with our bundled power discount. You can save 10% off your base broadband plan and 10% off your power costs. Awesome!
This applies to your base broadband, homeline, and power plan but excludes any additional charges such as add-ons, overage, and toll calls.
The bundle discount for broadband and power replaced our prompt payment discount as of the 23rd of March, 2020 for new customers, and from a TBC date for existing customers.
Need something else?Whats involved with moving my Power Meter?
There can be a number of reasons you would want to move the power meter, so to make sure it goes off without a hitch, here is what you need to know.
First, get a local electrician round to get all the wiring sorted in the new location you would like to have the meter moved to. Make sure you get a Certificate of Compliance from the local electrician for all the work they have done, this will be needed for the metering company to complete the move.
Second, contact Slingshot to arrange a technician from the metering company to come to your address and move the meter to the new location and connect it up.
Once a meter technician has been requested the metering company will complete the request in the next 10-15 working days.
What are the charges for the meter move?
It costs $195 just for the meter technician to move the meter to the new location, which you will be charged on your next invoice after the move is completed.
Due to the cost involved with a meter move, this is something we have to pass onto the customer.
Note: getting your local electrician for the new location wiring would have its own cost too (those costs we will leave up to you and your local electrician to discuss)
What do I need to do Exactly?
We want this to be a simple as possible.
Firstly - You will need your own electrician to complete all the new wiring for the new location (outside of the meter install itself)
Secondly - Make sure they give you a Certificate of Compliance (COC) this needs to be available on site for the Meter Tech when they come out. (if this is not there they won't complete the job)
Finally - Contact Slingshot to arrange the meter tech.
What information does Slingshot need?
When you get in touch with us we will ask the following questions:
- Where is the meter currently located?
- Is there a dog on site?
- Does contractor need to contact the customer to arrange access?
- What is the electricians contact number?
- Where is the meter currently located?
- Where does the meter need to be moved to?
- Has all necessary wiring been completed?
- Has the electrician completed a Certificate of Compliance? (to be left onsite)
- Do you accept the charges of $195 upon completion of this job?
- Do you understand the job will be completed in the next 10-15 working days?
We know it's a lot of information, this is what our metering companies ask for - if we miss anything then they won't accept the job.
To save time email us (from your verified email on the account) with the answers to these questions and we can log the request right away.
Looking for a quick breakdown of your power usage? Easy! Just log into My Slingshot to see a handy graph that tracks how much power you are using on a daily basis.
The graph displays differently depending on whether you have a Legacy or Smart meter at your property because they operate and are billed for in distinct ways.
A Legacy meter requires someone to physically read your usage, whereas a Smart meter communicates this information remotely.
These older meters require a monthly visit from a meter reader to manually give us your usage.
Your power bill is estimated based on your previous usage; this is to make sure the bills you receive are consistent as we charge in advance. When the actual reading comes through, your next bill is credited or debited depending on whether we over or undercharged you.
The power graph is then updated so you can check your usage. The example graph below shows an actual read being done and that we had underestimated the usage by 98 kW/h for this customer.
^ If you can see 'Change Meter Access Information' within My Slingshot, it means you have a Legacy power meter.
Updating a legacy meter reading
Legacy meter power usage is estimated between readings (which happen every month or longer if a reading visit is not possible). You can submit a manual reading by selecting 'Update Meter Reading' and you will be taken to a page to confirm the meter number and enter in the current reading you see on the meter. This ensures you are being billed accurately.
These are your typical meters that remotely send daily power readings - we can bill for your actual usage this way. With a 48-hour delay, the power graph accurately shows how much you’ve been using.
^ Blue usage bars are actual reads whereas orange are estimates. You'll see mostly blue for smart meters and mostly orange for legacy.
Frequently Asked Questions
You’ll want to double-check your internal wiring is not the source of the problem, including the hot-water cylinder. If everything seems right, the incorrect readings could be caused by a faulty meter. Give us a call on 0800 89 2000 and we can arrange for this to be investigated – please be aware that there could be a call-out fee if nothing is wrong.
The meter reads are co-ordinated by the metering company and cannot be changed.
The meter reader will knock on your door to see if someone can unlock this for them. If they can’t get in, they will leave a card with our 0800-number asking you to give us a call and organise a day for access.
All the details on how to organise a meter move are here.
Yes, you can! get in touch and we can discuss the details with you.
In New Zealand there are different types of meters and with different meter types comes different charge rates.
UN - Uncontrolled Meter
An uncontrolled meter provides uncontrolled and unrestricted supply to the property for 24 hours a day. This is the most common type in New Zealand for residential households.
CN - Controlled Meter
A controlled meter allows your retailer and network company to manage "control" usage during peak use periods and for you to pay a lower rate as a result. The minimum length of time these supplies will be on, are dependant on where you are living and which controlled option you are on. Most controlled options have electricity available for at least 16 hours each day. This option is commonly used for hot water cylinders, pumps and floor heating. They are normally paired with an uncontrolled meter for dedicated energy supply to your home.
IN – All Inclusive Meter
An all inclusive meter is a single meter that works similar to an uncontrolled/controlled combination. The supply is available to be controlled to an appliance in the property (normally the hot water cylinder) for a period of time in a day. This means that the hot water supply might be turned off during peak times for an allocated period of time.
Day/Night meters, like the uncontrolled meter, provides 24 hours a day of unrestricted supply to the property. However, two different rates apply depending on whether energy is consumed during the Day period of 7am - 11pm, or the Night period of 11pm - 7am.Am I a Standard or Low User?
There are two types of plan available to Kiwi households: Standard User or Low User.
Under either, you’ll be billed both a daily rate, and a usage rate per kWh (kilowatt-hour) unit of electricity consumed. It’s entirely up to you whether you sign onto a Standard or a Low User plan, but depending on your circumstances you may be much better off on one rather than the other.
The Standard User plan has a higher daily charge, but a lower charge per kWh used so is ideal if your electricity usage is relatively high. Households north of Christchurch are better off on a Standard plan if using more than 8,000kWh each year, and for Christchurch and further south if using more than 9,000 kWh each year. Conversely, if your annual usage is lower than that number, a Low User plan is more advantageous. A Low User plan is generally suited to people using less electricity than average (hence the name!) It’s designed so that the fixed rate is no more than 30 cents a day* but the unit rate is higher, which means that if you don’t use much electricity you’ll pay less than you would on a Standard User plan.
Standard rate plans will generally suit larger households, where people are home a lot, and electricity is used for hot water and heating.
In general, you should pick a Low User plan if your household has one or two people living in a well-insulated, energy-efficient home, often with gas for heating or hot water. Very roughly, these households will spend much less than $200 monthly averaged across the year – although the exact level will vary in different parts of the country. Low User plans are only available for your primary residence (so not your bach, crib or holiday home).
Note that while for most of the country the tipping point between the two plans is 8,000kWh annually, the average household use is much lower than that. So, you may be a very standard household – but better off on a Low User plan.
You can switch between Low and Standard user plans once a year.
*not including GST and after any prompt payment discountOur bundled prompt payment discount
Add power and get a sweet 10% discount on your broadband and power plans when you pay by your due date. Awesome!
If you received this deal before the end of 2019 you'll be getting 10% off your power bill when paid by the due date with a one-off $150 credit.
The prompt payment discount has been replaced with our bundled broadband and power discount as of the 23rd of March, 2020 for new customers, and from a TBC date for existing customers.
Need something else?How much does Slingshot Power cost?
Electricity charges consist of two components – a Fixed Daily charge (usually quoted in cents per day), and a Variable Usage charge (usually quoted in cents per unit of kWh [kilowatt hours]). Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.
Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small and we have chosen to include it within our variable charges rather than splitting it out separately.
The other factor that will impact the price is the choice between a Standard plan or a Low User plan. Click here to read more about that.
Please note that your first power invoice may be a little higher than expected. This is due to the initial power usage to be charged being based on an estimate from your previous provider. You should notice this even out by the time you receive your next month’s invoice.What should I do if I am medically dependent on power?
It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.
We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing email@example.com
What will happen next?
Once we receive the completed form, we will make a note on your account.
You will receive a confirmation email to confirm that are now on our medical register.
We will contact you as soon as we become aware of any planned power outages that may affect the property listed.
During a power outage, we suggest you refer to your emergency backup plan
Or contact your local health provider to find out what your options are during the outage.
When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.
If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out.How long does it take to switch to Slingshot Power?
Switching you from your current provider to Slingshot is usually a straight forward process, taking a few days.
It’s possible that you may have a contract with your existing provider that means they can charge you to break the contract, please check this, and be aware of any fees – you don’t want a nasty shock.
Your existing provider may attempt to contact you and entice you back, with discounted rates or a credit. But, we reckon, if they haven’t offered you that until you have said you are leaving, then you should question whether you want to ever give them a cent again.What do I do if my power is out?
Electricity Faults and Outages
A fault is when the power is out for just you. Your neighbors will still have power.
An outage is when the power is out for more that just you. There are two types of Outages, planned and unplanned.
Planned outages usually take place when the Lines Company (e.g Vector) need to complete maintenance on the lines. The lines company will notify you if there are any planned outages in your area.
Unplanned outages can be caused by the weather, accidents or general faults. The lines companies endeavor to fix these faults as soon as possible.
Who do I contact if there is a fault or outage?
The contact details for your area are on the top of your Slingshot bill, inside your MyAccount page.
This will depend on what part of the country you are in.
South Canterbury / Timaru
Phone: 0800 661 177
Waipukurau, Waipawa and surrounding districs
Phone: 0800 667 693
Papakura, Pukekohe and surrounding Bombay districts
Phone: 0800 100 202
Gisborne, Wairoa and the East Coast
Phone: 0800 206 207
Kapiti and Horowhenua districts
Phone: 0800 567 876
Invercargill and Bluff districts
Phone: 0800 808 587
North Canterbury and Kaikoura region
Phone: 0508 607 080
Phone: 03 577 7007
Central Nelson city district
Phone: 03 546 9256
Wider Nelson and Tasman, excluding Nelson city
Phone: 0800 508 100
North Otago / Oamaru
Phone: 0800 440 220
Wider Otago, excluding Dunedin
Phone: 0800 808 587
Northern Tararua / Southern Hawkes Bay region
Phone: 0800 80 80 39
King Country and Ruapehu districs
Phone: 0800 367 328
Tauranga, Thames, New Plymouth, Whanganui, Palmerston North, Masterton and surrounding districts
Phone: 0800 89 POWR(7697)
Mid and Far North districts
Phone: 0800 867 363
Cambridge, Te Awamutu and surrounding districts
Phone: 07 870 2000 (Te Awamutu)
07 827 2000 (Cambridge)
Auckland (All Areas)
Phone: 0508 VECTOR (832 867)
For anywhere else, please contact 0800 897 697
Get the app!
Check your balance, manage payments, scan your Wi-Fi network and heaps more. You call the shots with the Slingshot app!
- Still have questions? The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!