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Help With My Mobile - Troubleshooting
Learn about how you can resolve common issues with your Slingshot mobile services.
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This guide contains troubleshooting steps you can attempt if you are not receiving text messages.
1. Send yourself a text message and check to see if you receive it. If you did not receive the text message, try rebooting your phone and test again.
2. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again.
3. Test your Slingshot SIM card in another mobile phone and confirm if you can receive text messages.
If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further.
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To help resolve issues in making phone calls, please follow the steps outlined below.
1. Test to confirm if you are only experiencing this issue with some numbers or are unable make any calls at all by calling a range of numbers. If you can call certain numbers and not other numbers, we recommend calling the numbers you are experiencing issues with through your landline or another mobile phone. If you cannot complete any calls, move to step 2.
2. Try rebooting your mobile phone and test calling again.
3. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again.
4. Test your Slingshot SIM card in another mobile phone and confirm if you can complete calls.
If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further.
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To resolve issues in accessing online websites, please follow the guide provided below.
1. Check if you still have mobile data remaining on your Slingshot mobile plan. You can complete this by logging into your Slingshot My Mobile account.
2. Confirm if you are experiencing issues with some web sites or all web sites. If you can access websites like Google, Trademe and Slingshot, the issue could be with the certain web site you are attempting to access.
3. Try rebooting your mobile phone and test going online again.
4. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again.
5. Ensure that the APN settings on your mobile device are entered as shown below. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research.
APN Name: SlingshotDataAPN: wapaccess.co.nzProxy: [not set]Port: [not set]Username: [not set]Password: [not set]Server: [not set]MMSC: [not set]MMS proxy: [not set]MMS port: [not set]MCC: 530MNC: 05Authentication type: [not set]APN type: default (type this in)APN protocol: IPv4 -
If you are experiencing issues getting online or sending MMS messages, we recommend ensuring the follow access points are added on your mobile phone. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research.
Mobile Data Access PointAPN Name: SlingshotDataAPN: wapaccess.co.nzProxy: [not set]Port: [not set]Username: [not set]Password: [not set]Server: [not set]MMSC: [not set]MMS proxy: [not set]MMS port: [not set]MCC: 530MNC: 05Authentication type: [not set]APN type: default (type this in)APN protocol: IPv4MMS Messaging Access PointAPN Name: SlingshotMMSAPN: wapaccess.co.nzProxy: 210.55.11.73Port: 80Username: [not set]Password: [not set]Server: [not set]MMSC: http://mms.mmsaccess.co.nzMMS proxy: 210.55.11.73MMS port: 80MCC: 530MNC: 05Authentication type: [not set]APN type: mms (type this in lower case)APN protocol: IPv4
Learn about Slingshot Mobile and common queries relating to mobile services.
Frequently Asked Questions
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You can add a Slingshot mobile plan to your account through your Slingshot My Account at anytime.
1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.
2. Click Get Mobile from the top right hand side and choose the plan you require from the selection below.
It does take 2-5 business days for the mobile SIM card delivery and you can view all our available mobile plans here.
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You can learn about bringing your existing mobile number to Slingshot here. This process generally takes 2-4 business hours.
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You can change your mobile plan at anytime through your Slingshot My Account or by calling *888#.
By calling *888#
1. Call *888# from your mobile phone.
2. Enter 3 for Plans and Add-ons.
3. Enter 1 to change plans.
4. Enter the number for your desired plan and enter 1 to confirm your purchase.
You will be presented with the option of changing your plan immediately or from your next mobile plan renewal date. If you change your plan immediately this will also adjust your bill date. Any unused minutes or data from your old plan are carried over to your new plan and are used first (these will still expire at the of the previous mobile plan billing cycle). Changing your plan immediately will result in two mobile charges appearing on your monthly invoice.
Slingshot My Account
1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.
2. Once you are logged into your Slingshot My Account select My Mobile.
3. Choose Plans from the top to see all mobile plans currently available to you and to see which plan you are on.
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Slingshot mobile customers are unable to call 0900 numbers from their mobile phones. This is because 0900 numbers are expensive to call and their rates vary constantly. For such calls, we recommend utilising your homeline.
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Hiding your mobile number on an outgoing call is not a feature we provide, but is usually supported by your device. Check out the settings or help guide for your specific device to find out how.
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Messaging all mobile networks across New Zealand are covered in your mobile plan. There are some message types that are not covered in your plan and are considered premium messaging services such as:
- Text messages for a competition
- Text messages for a donation
- Text messages for a vote
- Text messages sending a picture, video or voice message (MMS)
- Text messages sent through global roaming
For such text messages you will require a mobile cash allowance, you can purchase this through your My Mobile account.
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Your mobile plan renews every 30 days and you can find out when this will occur through your Slingshot My Mobile account. Once you are logged in, you can see the plan renewal date on the My Mobile section.
Please note that your plan may renew at anytime up until 11:59 pm on the date listed in your My Mobile account. If this does not occur by the next day, please contact us.
Global roaming can be more expensive than you realise. You can check all the usage charges on your bill online via mobile.slingshot.co.nz.
Some common ways that you might spend more when you're roaming is by:
- Receiving calls. To receive a call while you're overseas will cost you as well as the caller. This applies to voicemail calls too.
- Internet roaming. If you're using the internet overseas then this can be quite costly.
- International calls that were local to where you were at the time you made the call. With roaming all your calls are routed through New Zealand so the charges will still be charged as international roaming calls.
- Rate changes. Due to circumstances outside our control, the rates for global roaming can change at any time without warning.
Bring my mobile numberFind out how to keep your existing mobile number when you join Slingshot mobile.
Transferring My Number
1. Once you receive your SIM card, pop into your phone and activate it by calling 6886.
2. Register your Slingshot SIM card at My Slingshot Mobile and create your new 4 digit pin.
3. Login to your Slingshot Mobile using your Slingshot mobile number (on the small card that arrives with your mobile SIM) and the 4 digit pin code you created.
4. Click the 'Transfer Your Number' option from the top.
5. Complete the 'Transfer Your Number' form and click 'Confirm transfer'.
Frequently Asked Questions
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Transferring mobile numbers across to our network takes 2-4 business hours from the time the request is successfully submitted.
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For this section, enter the number you wish to keep (the number you wish to bring over to Slingshot).
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You can check this by reviewing your previous mobile plan details or by contacting your previous mobile provider.
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Prepay customers: You can find your serial number on your old SIM card itself.
Account customers: You can find your account number by reviewing an invoice from your previous mobile provider.If you are unable to find your old serial number or account number, we recommend contacting your previous mobile provider.
Mobile to Mobile Calling Rates
To easily find the country you're after just hit ctrl+f on your keyboard and type the name of the country in the search bar that pops up! All rates below are per minute.
How do I know what mobile plan I'm currently on?Country International Calling International SMS UN Support for Disasters $Free n/a International Freephone Number - 800 $Free n/a Canada $0.06 $0.20 China $0.06 $0.20 Hong Kong $0.06 $0.20 India $0.06 $0.20 Isle of Man $0.06 $0.20 Singapore $0.06 $0.20 Thailand $0.06 $0.20 United Kingdom $0.06 $0.20 United States of America $0.06 $0.20 Australia $0.25 $0.20 Germany $0.25 $0.20 Ireland $0.25 $0.20 Japan $0.25 $0.20 Malaysia $0.25 $0.20 Netherlands $0.25 $0.20 Philippines $0.25 $0.20 South Africa $0.25 $0.20 South Korea $0.25 $0.20 Sri Lanka $0.25 $0.20 Taiwan $0.25 $0.20 Fiji $0.80 $0.20 France $1.39 $0.20 Indonesia $1.39 $0.20 Italy $1.39 $0.20 Spain $1.39 $0.20 Sweden $1.39 $0.20 Switzerland $1.39 $0.20 Viet Nam $1.39 $0.20 Cambodia $0.25 $0.20 Samoa $0.80 $0.20 Tonga $0.80 $0.20 Vanuatu $0.80 $0.20 Afghanistan $1.39 $0.20 Albania $1.39 $0.20 Algeria $1.39 $0.20 American Samoa $1.39 $0.20 Andorra $1.39 $0.20 Angola $1.39 $0.20 Anguilla $1.39 $0.20 Antigua and Barbuda $1.39 $0.20 Argentina $1.39 $0.20 Armenia $1.39 $0.20 Aruba $1.39 $0.20 Austria $1.39 $0.20 Azerbaijan $1.39 $0.20 Bahamas $1.39 $0.20 Bahrain $1.39 $0.20 Bangladesh $1.39 $0.20 Barbados $1.39 $0.20 Belarus $1.39 $0.20 Belgium $1.39 $0.20 Belize $1.39 $0.20 Benin $1.39 $0.20 Bermuda $1.39 $0.20 Bhutan $1.39 $0.20 Bolivia $1.39 $0.20 Bonaire $1.39 $0.20 Bosnia and Herzegovina $1.39 $0.20 Botswana $1.39 $0.20 Brazil $1.39 $0.20 British Virgin Islands $1.39 $0.20 Brunei $1.39 $0.20 Bulgaria $1.39 $0.20 Burundi $1.39 $0.20 Cameroon $1.39 $0.20 Cayman Islands $1.39 $0.20 Central African Republic $1.39 $0.20 Chad $1.39 $0.20 Chile $1.39 $0.20 Colombia $1.39 $0.20 Comoros $1.39 $0.20 Cook Islands $1.39 $0.20 Costa Rica $1.39 $0.20 Croatia $1.39 $0.20 Cyprus $1.39 $0.20 Czech Republic $1.39 $0.20 Democratic Republic of the Congo $1.39 $0.20 Denmark $1.39 $0.20 Djibouti $1.39 $0.20 Dominican Republic $1.39 $0.20 Ecuador $1.39 $0.20 Egypt $1.39 $0.20 El Salvador $1.39 $0.20 Equatorial Guinea $1.39 $0.20 Eritrea $1.39 $0.20 Estonia $1.39 $0.20 Falkland Islands $1.39 $0.20 Faroe Islands $1.39 $0.20 Federal States Of Micronesia $1.39 $0.20 Finland $1.39 $0.20 French Guiana $1.39 $0.20 French Polynesia $1.39 $0.20 Gabon $1.39 $0.20 Gambia $1.39 $0.20 Georgia $1.39 $0.20 Ghana $1.39 $0.20 Gibraltar $1.39 $0.20 Greece $1.39 $0.20 Greenland $1.39 $0.20 Grenada $1.39 $0.20 Guadeloupe $1.39 $0.20 Guam $1.39 $0.20 Guatemala $1.39 $0.20 Guinea $1.39 $0.20 Haiti $1.39 $0.20 Honduras $1.39 $0.20 Hungary $1.39 $0.20 Iceland $1.39 $0.20 Iran $1.39 $0.20 Iraq $1.39 $0.20 Israel $1.39 $0.20 Ivory Coast $1.39 $0.20 Jamaica $1.39 $0.20 Jordan $1.39 $0.20 Kazakhstan $1.39 $0.20 Kenya $1.39 $0.20 Kiribati $1.39 $0.20 Kuwait $1.39 $0.20 Kyrgyzstan $1.39 $0.20 Laos $1.39 $0.20 Latvia $1.39 $0.20 Lebanon $1.39 $0.20 Lesotho $1.39 $0.20 Liberia $1.39 $0.20 Libya $1.39 $0.20 Liechtenstein $1.39 $0.20 Lithuania $1.39 $0.20 Luxembourg $1.39 $0.20 Macao $1.39 $0.20 Macedonia $1.39 $0.20 Madagascar $1.39 $0.20 Malawi $1.39 $0.20 Maldives $1.39 $0.20 Mali $1.39 $0.20 Malta $1.39 $0.20 Marshall Islands $1.39 $0.20 Martinique $1.39 $0.20 Mauritania $1.39 $0.20 Mauritius $1.39 $0.20 Mayotte $1.39 $0.20 Mexico $1.39 $0.20 Moldova $1.39 $0.20 Monaco $1.39 $0.20 Mongolia $1.39 $0.20 Montserrat $1.39 $0.20 Morocco $1.39 $0.20 Mozambique $1.39 $0.20 Myanmar $1.39 $0.20 Namibia $1.39 $0.20 Nauru $1.39 $0.20 Nepal $1.39 $0.20 New Caledonia $1.39 $0.20 Nicaragua $1.39 $0.20 Niger $1.39 $0.20 Nigeria $1.39 $0.20 Niue $1.39 $0.20 Northern Mariana Islands $1.39 $0.20 Norway $1.39 $0.20 Oman $1.39 $0.20 Pakistan $1.39 $0.20 Palau $1.39 $0.20 Palestinian Territory, Occupied $1.39 $0.20 Panama $1.39 $0.20 Papua New Guinea $1.39 $0.20 Paraguay $1.39 $0.20 Peru $1.39 $0.20 Poland $1.39 $0.20 Portugal $1.39 $0.20 Puerto Rico $1.39 $0.20 Qatar $1.39 $0.20 Republic of the Congo $1.39 $0.20 Reunion $1.39 $0.20 Romania $1.39 $0.20 Russia $1.39 $0.20 Rwanda $1.39 $0.20 Saint Kitts and Nevis $1.39 $0.20 Saint Lucia $1.39 $0.20 Saint Pierre and Miquelon $1.39 $0.20 Saint Vincent and the Grenadines $1.39 $0.20 San Marino $1.39 $0.20 Saudi Arabia $1.39 $0.20 Senegal $1.39 $0.20 Serbia $1.39 $0.20 Sierra Leone $1.39 $0.20 Slovakia $1.39 $0.20 Slovenia $1.39 $0.20 Sudan $1.39 $0.20 Swaziland $1.39 $0.20 Syria $1.39 $0.20 Tajikistan $1.39 $0.20 Tanzania $1.39 $0.20 Togo $1.39 $0.20 Tokelau $1.39 $0.20 Trinidad and Tobago $1.39 $0.20 Tunisia $1.39 $0.20 Turkey $1.39 $0.20 Turkmenistan $1.39 $0.20 Turks and Caicos Islands $1.39 $0.20 Tuvalu $1.39 $0.20 U.S. Virgin Islands $1.39 $0.20 Uganda $1.39 $0.20 Ukraine $1.39 $0.20 United Arab Emirates $1.39 $0.20 Uruguay $1.39 $0.20 Uzbekistan $1.39 $0.20 Venezuela $1.39 $0.20 Western Sahara $1.39 $0.20 Yemen $1.39 $0.20 Zambia $1.39 $0.20 Zimbabwe $1.39 $0.20 Ascension Island $2.99 $0.20 Australian Antarctic Territory $2.99 $0.20 Burkina Faso $2.99 $0.20 Cape Verde $2.99 $0.20 Cuba $2.99 $0.20 Diego Garcia $2.99 $0.20 Dominica $2.99 $0.20 Easter Island $2.99 $0.20 Guinea-Bissau $2.99 $0.20 Guyana $2.99 $0.20 Netherlands Antilles $2.99 $0.20 Norfolk Island $2.99 $0.20 North Korea $2.99 $0.20 Saint Helena $2.99 $0.20 Sao Tome and Principe $2.99 $0.20 Seychelles $2.99 $0.20 Solomon Islands $2.99 $0.20 Suriname $2.99 $0.20 Timor-Leste $2.99 $0.20 Wallis and Futuna $2.99 $0.20 Seanet Maritime Communications AB - 88242 $12.00 n/a Ellipso - 8813 $12.00 n/a Deutsche Telekom - 88228 $12.00 n/a British Telecommunications plc - 88210 $12.00 n/a Iridium - 8816 $12.00 n/a Aicent Ltd. - 883110 $12.00 n/a MediaLincc Ltd. - 883100 $12.00 n/a SITA-Equant - 88223 $12.00 n/a Jasper Systems, Inc. - 88235 $12.00 n/a Telenor - 883120 $12.00 n/a Oy Cubio Communications - 88240 $12.00 n/a Ellipso - 8812 $12.00 n/a Globalstar - 8819 $12.00 n/a ONAIR N.V. - 88298 $12.00 n/a Asia Cellular Satellite - 88220 $12.00 n/a ANAC Satellite - 8578 $12.00 n/a Voxbone - 8835100 $12.00 n/a Jersey Telecom - 88236 $12.00 n/a Cable & Wireless - 88222 $12.00 n/a Telenor - 88299 $12.00 n/a United Arab Emirates Administration - 88216 $12.00 n/a Maritime Communications Partner - 88232 $12.00 n/a Ellipso - 88238 $12.00 n/a Reach - 88215 $12.00 n/a MTT Global Networks - 883140 $12.00 n/a Verizon - 88212 $12.00 n/a Intermatica - 88241 $12.00 n/a ANAC Satellite - 857 $12.00 n/a Iridium - 8817 $12.00 n/a Telespazio S.p.A. - 88213 $12.00 n/a TeliaSonera - 88224 $12.00 n/a Vodafone Malta - 88239 $12.00 n/a AT&T Mobility - 88237 $12.00 n/a Oration Technologies - 88233 $12.00 n/a Global Networks, Inc. - 88234 $12.00 n/a ICO - 8810 $12.00 n/a Inmarsat - 870 $12.00 n/a Singapore Telecom - 88230 $12.00 n/a ICO - 8811 $12.00 n/a Telekom Malaysia - 88231 $12.00 n/a Globalstar - 8818 $12.00 n/a The easiest way to check your current plan is to log on to your mobile account at mobile.slingshot.co.nz
You can also do it by checking your bills on you My Account.
I've been charged more than $0.20 for a text messageSending a text message to any network in New Zealand should be included in your plan.
There are however some exceptions. Here are some common reasons that you may have been charged more than 20c for a text message that you sent
- The text may have been to enter a competition
- The text may have been a donation
- The text may have been a vote
- The text may have been a multimedia message
- The text may have been sent via global roaming
To add a cash allowance to your plan log in to your Mobile account.
Mobile phone security tipsIs there much risk using my mobile phone?There can be risk with using your mobile phone if you're not careful. Not only is there the well-known threat of theft or damage to your phone, but with connectivity features like bluetooth, wi-fi and the Internet, you can also be at risk of hackers.
Follow these simple precautions to help protect your phone:
- Make sure your operating system is up to date
- Manufacturers update their operating systems in order to plug security gaps as they arise. Ensuring that you have the latest software means that you won't be left vulnerable to new security threats.
- Think twice about where you surf
- Your PC probably has anti-virus software but your phone won't. You need to be careful where you're surfing because you're not as well protected on your phone as you are on your PC.
- Don't 'jailbreak' or 'root' your phone
- Jailbreaking refers to a user running unofficial code on their device (e.g. installing an application on your iPhone that hasn't been approved by Apple). There is a chance that malicious code could be included which could do anything from 'bricking' your phone (effectively rendering it unusable) to sending sensitive data back to the programmer. Jailbreaking your phone also voids your warranty so be careful!
- Turn on your phone's anti-lock and any other security features
- Even losing your phone could be a security hazard - if your mobile ends up in the wrong hands they may have access to any number of your personal details that are entered into your phone. By activating password features on your phone it could help protect your information from getting into the wrong hands.
If your phone holds sensitive information and supports 'remote wipe' (in which you can effectively remove all information from your mobile via the internet) it might pay to activate this.
- Even losing your phone could be a security hazard - if your mobile ends up in the wrong hands they may have access to any number of your personal details that are entered into your phone. By activating password features on your phone it could help protect your information from getting into the wrong hands.
- Record your phone's IMEI number
- If you have a record of this number and can give it to Slingshot if your phone is stolen or lost, we can block the phone from using our network. It will also help police identify the phone if it's recovered. The IMEI number can be viewed by entering*#06# on your mobile handset.
- Switch off Wi-Fi and Bluetooth when you're not using them
- Having these features on presents other devices a window in which to access your phone. Having Wi-Fi and Bluetooth switched off renders your phone invisible to potential hackers and just gives you that little bit of extra protection.
- Don't connect to any old Wi-Fi hotspot
- It's tempting to save on mobile data and leech off someone elses' connection however some of these hotspots are set up purely to phish passwords and other information. If you're connecting to a hotspot make sure it's one you trust.
- Consider installing security software
- If you're not particularly confident in your ability to recognise threats, or you're disaster-prone it might pay to install a security client for your phone. Security providers such as ESET, Kaspersky, and Symantec offer a solution for your mobile already.
- If it seems strange, it probably is!
- Don't just assume that something is legit; take whatever measures you can to check something out before you put it on your mobile.
How do I connect my phone to my wireless network?Not all phones are created equal but to save you some time we've put together instructions for connecting Android and Apple devices below:
ANDROID
- Press the "Home" button, then "Apps" and navigate to "Settings"
- Under "Wireless and Networks", make sure "Wi-Fi" is turned on, then tap "Wi-Fi".
- Your phone will scan for available wireless networks (to re-scan tap the "Scan" button). Tap the network you want to connect to.
- Enter your wireless password and tap "Connect"
APPLE
- Tap "Settings" then "Wi-Fi". Make sure it's swtiched on and you should see a list of networks.
- Tap the network you want to join, enter the password and tap "Join"
Pro-Tip
Both Android and Apple devices will have this little fella
How do I purchase a mobile add-on?
to show that you're connected to the wireless.Add-ons will show as a one off charge on the Slingshot invoice following their purchase and do not renew every 30 days.How do I purchase a mobile add-on?We have a range of top-up add-ons available:- $12 – 1000MB NZ data add-on
- Unused data from this add-on expires after 30 days
- $7 - 50 NZ and AUS calling minutes add-on
- Unused minutes from this add-on expire after 30 days
- $15 - 15 Slingshot Dollars add-on – redeemable on ad hoc services such as international calling or texting
- Unused Slingshot Dollars from this add-on expire after 6 months
- $10 – Aussie Roaming pack add-on – includes 50 inbound minutes, 50 outbound minutes and 50 roaming text messages (data not included)
- Unused minutes and texts from this add-on expire after 7 days
- $18 - Aussie 30 day roaming pack - includes 300MB of data, 100 minutes and 100 texts
- Any unused services included in this add-on expire after 30 days
- $18 - Aussie 30 Day Data Only Roaming Pack - includes 500MB data
- Any unused services included in this add-on expire after 30 days
- $18 - Outside Aussie 30 Day Roaming Pack - includes 300MB of data, 100 minutes and 100 texts
- Any unused services included in this add-on expire after 30 days
- $18 - Outside Aussie 30 Day Data Only Roaming Pack
- Any unused services included in this add-on expire after 30 days
You can request these through the following methods:- Visit www.mobile.slingshot.co.nz to purchase an add-on
- Call *888# and follow the on screen prompts to purchase an add-on
- Enter 3 for Plans and Add-ons
- Enter 2 to purchase an add-on
- Enter number of desired add-on
- Enter 1 to confirm add-on purchase
How can I check my balance and usage on Slingshot mobile?Slingshot mobile has a range of helpful ways you can track your remaining mobile minutes, data and cash allowances from your Slingshot Dollars add-ons.You can check your remaining balances through the following methods:- Visit www.mobile.slingshot.co.nz to check your plan balances
- Call 6886 and follow the voice prompts to check your plan balances
- Press 1 for Your remaining balances, then;
- Press 1 to check your remaining minutes
- Press 2 to check your remaining texts
- Press 3 to check your remaining data
- Press 4 to check your remaining “Slingshot Dollars”
- Call *888# and follow the on screen prompts to check your plan balances
- Enter 1 for Plan Allowances, then;
- Enter 1 to check remaining minutes
- Enter 2 to check remaining texts
- Enter 3 to check remaining data
- Enter 4 to check remaining “Slingshot Dollars”
There are a few different reasons that you might be having an issue getting online or making calls on your mobile:
You have run out of included Data or NZ and AUS minutes on your mobile plan
If you’ve used all of the included data or minutes in your Slingshot mobile plan, then you will need to purchase a top-up add-on to continue using the service for the month. We have instructions on how to top-up your plan here
There is a problem with the site you're trying to access
Try accessing a different site; if you're able to access other websites then it's likely that there is fault with the site that you're trying to access rather than with your Slingshot mobile.
There is a problem with the number you're trying to call
Try calling the number from another phone, if the same problem occurs then it's likely that there is fault with the number that you're calling rather than with your Slingshot mobile.
There is a problem with your handset
You will need to contact your mobile manufacturer for further assistance on issues related to your handset.
There is a problem with your SIM card
Give us a ring on 0800 89 2000 and we will help you out. We can arrange to have a new SIM card sent out to you if you require one.
How can I see my mobile bill?Your mobile usage and plan details are available online 24/7 through our online My Mobile self-service system.
You will also be able to see your mobile base plan and top-up charges on your Slingshot invoice, which can be found in your My Account.
How do I set-up a toll bar on my mobile?The great thing about Slingshot mobile is that there are no overage charges for calling! If you use all of the included NZ and AUS calling minutes in your plan then you would need to purchase a 50 Minutes NZ and AUS calling add-on to continue making calls.
There is also no risk of large international calling or roaming bills on your mobile, as you need to purchase the $15 Cash Allowance add-on in order to make calls to international numbers. Global Roaming is enabled by default on Slingshot mobile.
Please note that 0900 numbers and Text to Park services are automatically blocked when you're activated on Slingshot Mobile.
How do I cancel my mobile plan?We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay then please let us know!
If you still want to cancel though, then you can do this by contacting us by email (click here) or by calling *888# for the one screen menu or calling 6888 for the voice menu. Alternatively, please give us a call on 0800 89 2000 and one of our friendly staff will assist you with closing your account.
When you cancel, your mobile services will stop as soon as the request is made. Your current Slingshot mobile number will be lost and after 14 days any roll over data you have accumulated will expire.
If you transfer your mobile number to another provider, your Mobile plan will stop immediately.
If you change your mind on cancelling you can log back in to www.mobile.slingshot.co.nz and purchase a new plan bundle to re-activate.
How much does mobile data cost on Slingshot Mobile?All Slingshot mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up add-on in order to continue using the service. For information on how to purchase a data add-on please visit the following FAQ here
Please note that while unused data included in your base plan will roll over to the next month and be used before your new month’s data, unused data included in the top-up add-on will expire after 30 days.
To see more information on Slingshot Mobile charges; please visit our website.
Can I make an international call from my mobile?In order to make international calls from your Slingshot mobile you will need to purchase the $15 Cash Allowance add-on. This add-on is a one off charge that will give you $15 of credit that can be used on ad-hoc services like international calling. It will be charged to the Slingshot invoice following its purchase.
Once the add-on has been purchased simply dial out like you would from your home phone - don't forget to enter in the country code of the country you're calling though!
For more information on the Toll Rates for mobile, click here.
Can I call 0900 numbers from my mobile?We automatically bar 0900 numbers on Slingshot Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.
My mobile coverage is poorIf you're not getting coverage in an area that you believe you should be, try turning your phone off and on again. This will force your phone to search for coverage when you turn it back on.
Remember that Slingshot uses Spark's cell towers, so if you're with someone on Spark that is getting signal and you're not, there may be an issue with your phone.
Vodafone (and 2degrees) subscribers have different cell towers, so it is likely that they will receive coverage in an area that you might not; and vice versa.
If you're still having difficulties with mobile coverage, please give us a call on 0800 89 2000 and we'll see what we can do to help!
I've lost my SIM card, how can I get a new one?Simply give us a ring on 0800 89 2000 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island it'll take 1-2 business days, if you live in the South Island it'll take 2-3 business days.
If you wish to keep your number, when you receive your new sim, don't activate it. Just call us and we will get it done straight away for you!
How do I block a number from sending me TXT messages?Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's instruction manual.
If your phone doesn't offer this facility and the texts you're receiving are threatening or malicious give us a ring on 0800 89 2000 and we will investigate the messages for you. Here at Slingshot we believe that text-bullying is a very serious matter and we treat it as such.
Can I buy two mobile add-ons in one month?Absolutely! If you have used all of the included minutes or data in your base plan, you can continue to top-up additional data or calling add-ons to suit your usage.
Please be aware that all add-ons purchased will appear on your next Slingshot invoice and any un-used minutes or data will expire after 30 days.
Another thing to consider if you are one of the cheaper mobile plans is that it might be more cost effective to just upgrade your monthly recurring plan to one that includes more data or minutes.
There is a hidden limit on the amount of top-ups and changes you can make per month; however it is high enough that most customers shouldn’t hit this through regular use.
Can I use directory 018 with Slingshot Mobile?Yes you can! This service is available with Slingshot mobile.
018 directory charges will require Cash Allowance.
To add a cash allowance, log in to your Mobile account here.
My phone has been stolen/lost, what should I do?First of all, give us a call on 0800 89 2000 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on your account. At the same time we will request a new SIM card to be dispatched to you; however this may take between 2 and 3 working days to arrive in the post.
Please note that you are liable for any charges that are incurred before the SIM card is blocked.
How much does it cost to send a text message to an international phone?Only NZ text messages are counted in your Slingshot mobile plans. In order to send text messages to a different international number you will need to purchase the $15 Cash Allowance add-on. You can see a list of our rates here.
Does it cost to receive a call or a text message when I'm overseas?Receiving a text message on global roaming is free but receiving a phone call on global roaming will cost both you and the person calling you. For these roaming services you will need either the Cash Allowance add-on or one of our roaming packs.
For more information on global roaming prices give us a ring on 0800 89 2000.
How much is texting on Slingshot Mobile?All Slingshot mobile plans come with an unlimited amount of NZ text messages.
There are some special services text services that are not included in the unlimited text bundle, therefore you will need to have the $15 Cash Allowance add-on on your account to us these. Here are some common occurrences that a text will be charged and not included in your text add-on:
- The text may have been to enter a competition
- The text may have been a donation
- The text may have been a vote
- The text may have been sent to an international number
- The text may have been a multimedia message
Can I disable mobile data on Slingshot Mobile?Yes, you can do this in the settings section of your device. It is important to note that if you completely disable the 3G or 4G ability of your device, then it may not work correctly. Unused data included in your plan will continue to roll over to the next month, for a maximum of 12 months.
How can I manage my mobile data on Slingshot Mobile?Who supplies the Slingshot Mobile network?Once you have used the included data in your Slingshot mobile plan you will not be able to exceed that limit or continue using the data connection unless you purchase a top-up add-on for the month. For information on how to disable your mobile data on your phone click here.
- Please note that your data usage balances are tracked in real time so you’ll always know how much data you have remaining. For information on how to check your remaining balances, visit the following FAQ here
- For information on how to purchase a data top-up add-on, visit the following FAQ here
An easy way to manage your data use is to enable Wi-Fi on your smartphone.
- For Android users, go to Settings - Wireless & network – Wi-Fi Settings.
- For iPhone/iPad users, go to Settings - Wi-Fi.
Much like our broadband today, the raw service is bought from a wholesaler.
For Slingshot Mobile, Spark is our wholesaler. It may show up as "Skinny" if you're using an iPhone. Don't worry though, you're still with us!
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Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.
