Learn about how you can resolve common issues with your Slingshot mobile services.

• I'm not receiving text messages
  This guide contains troubleshooting steps you can attempt if you are not receiving text messages.

  1. Send yourself a text message and check to see if you receive it. If you did not receive the text message, try rebooting your phone and test again. 

  2. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  3. Test your Slingshot SIM card in another mobile phone and confirm if you can receive text messages. 

  If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further. 

• I'm not able to make mobile calls 
  To help resolve issues in making phone calls, please follow the steps outlined below. 

  1. Test to confirm if you are only experiencing this issue with some numbers or are unable make any calls at all by calling a range of numbers. If you can call certain numbers and not other numbers, we recommend calling the numbers you are experiencing issues with through your landline or another mobile phone. If you cannot complete any calls, move to step 2.

  2. Try rebooting your mobile phone and test calling again.

  3. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  4. Test your Slingshot SIM card in another mobile phone and confirm if you can complete calls. 

  If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further. 

• I'm not able to get online
  To resolve issues in accessing online websites, please follow the guide provided below. 

  1. Check if you still have mobile data remaining on your Slingshot mobile plan. You can complete this by logging into your Slingshot My Mobile account.

  2. Confirm if you are experiencing issues with some web sites or all web sites. If you can access websites like Google, Trademe and Slingshot, the issue could be with the certain web site you are attempting to access.

  3. Try rebooting your mobile phone and test going online again.

  4. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  5. Ensure that the APN settings on your mobile device are entered as shown below. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research. 

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4
• Slingshot APN Settings
  If you are experiencing issues getting online or sending MMS messages, we recommend ensuring the follow access points are added on your mobile phone. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research. 
  
  

  Mobile Data Access Point

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4

   

  MMS Messaging Access Point

  APN Name: SlingshotMMS

  APN: wapaccess.co.nz

  Proxy: 210.55.11.73

  Port: 80

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: http://mms.mmsaccess.co.nz

  MMS proxy: 210.55.11.73

  MMS port: 80

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: mms (type this in lower case)

  APN protocol: IPv4

Learn about Slingshot Mobile and common queries relating to mobile services.

Frequently Asked Questions

• How can I join Slingshot Mobile and what plans are available?
  You can add a Slingshot mobile plan to your account through your Slingshot My Account at anytime.

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Click Get Mobile from the top right hand side and choose the plan you require from the selection below.

  It does take 2-5 business days for the mobile SIM card delivery and you can view all our available mobile plans here.

• How can I bring my current mobile number to Slingshot?
  You can learn about bringing your existing mobile number to Slingshot here. This process generally takes 2-4 business hours.
• How can I change my plan and see what plan I'm on?
  You can change your mobile plan at anytime through your Slingshot My Account or by calling *888#.
  
  By calling *888#
  

  1. Call *888# from your mobile phone. 

  2. Enter 3 for Plans and Add-ons.

  3. Enter 1 to change plans. 

  4. Enter the number for your desired plan and enter 1 to confirm your purchase.

  You will be presented with the option of changing your plan immediately or from your next mobile plan renewal date. If you change your plan immediately this will also adjust your bill date. Any unused minutes or data from your old plan are carried over to your new plan and are used first (these will still expire at the of the previous mobile plan billing cycle). Changing your plan immediately will result in two mobile charges appearing on your monthly invoice.

  Slingshot My Account

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Once you are logged into your Slingshot My Account select My Mobile.

  3. Choose Plans from the top to see all mobile plans currently available to you and to see which plan you are on.

  

• Can I call 0900 numbers from Slingshot mobile?
  Slingshot mobile customers are unable to call 0900 numbers from their mobile phones. This is because 0900 numbers are expensive to call and their rates vary constantly. For such calls, we recommend utilising your homeline.
• How to hide my number or make my number private?
  Dial 0197 before the number you wish to call to make your number appear as private for the particular call. You can do this for any mobile call you make.
• Why can't I message my bank, send donations or Multi-Media Messages?
  Messaging all mobile networks across New Zealand are covered in your mobile plan. There are some message types that are not covered in your plan and are considered premium messaging services such as:
  
  

  1. Text messages for a competition
  2. Text messages for a donation
  3. Text messages for a vote
  4. Text messages sending a picture, video or voice message (MMS)
  5. Text messages sent through global roaming

  For such text messages you will require a mobile cash allowance, you can purchase this through your My Mobile account.

• When will my plan renew?
  Your mobile plan renews every 30 days and you can find out when this will occur through your Slingshot My Mobile account. Once you are logged in, you can see the plan renewal date on the My Mobile section.
  
  Please note that your plan may renew at anytime up until 11:59 pm on the date listed in your My Mobile account. If this does not occur by the next day, please contact us.

Find out how to keep your existing mobile number when you join Slingshot mobile. 

Transferring My Number

1. Once you receive your SIM card, pop into your phone and activate it by calling 6886.

2. Register your Slingshot SIM card at My Slingshot Mobile and create your new 4 digit pin.

3. Login to your Slingshot Mobile using your Slingshot mobile number (on the small card that arrives with your mobile SIM) and the 4 digit pin code you created. 

4. Click the 'Transfer Your Number' option from the top. 

5. Complete the 'Transfer Your Number' form and click 'Confirm transfer'.

Frequently Asked Questions

• How long does the transferring of my existing number take?

  Transferring mobile numbers across to our network takes 2-4 business hours from the time the request is successfully submitted.

• In the 'Your current number' section, which number do I add?

  For this section, enter the number you wish to keep (the number you wish to bring over to Slingshot).

• How do I know if my previous mobile service is 'Prepaid' or 'Account'?

  You can check this by reviewing your previous mobile plan details or by contacting your previous mobile provider. 

• How do I find my previous SIM serial number or account number?

  Prepay customers: You can find your serial number on your old SIM card itself.
  Account customers: You can find your account number by reviewing an invoice from your previous mobile provider. 

  If you are unable to find your old serial number or account number, we recommend contacting your previous mobile provider. 

Mobile to Mobile Calling Rates

To easily find the country you're after just hit ctrl+f on your keyboard and type the name of the country in the search bar that pops up! All rates below are per minute.

The easiest way to check your current plan is to log on to your mobile account at mobile.slingshot.co.nz 

You can also do it by checking your bills on you My Account. 

Before you call us, there's some basic troubleshooting you'll need to do:

• Firstly, get somebody to send you a test message - or even send an SMS to yourself!
• If you don't receive the messages, try turning your phone off and on again. You'd be surprised how often this 'fixes' most electronic issues!
• If you are still not receiving messages after trying these troubleshooting steps, please get in touch with us on 0800 89 2000 and we'll see what we can do to help.

Sending a text message to any network in New Zealand should be included in your plan.

There are however some exceptions. Here are some common reasons that you may have been charged more than 20c for a text message that you sent

• The text may have been to enter a competition
• The text may have been a donation
• The text may have been a vote
• The text may have been a multimedia message
• The text may have been sent via global roaming

To add a cash allowance to your plan log in to your Mobile account. 

Not all phones are created equal but to save you some time we've put together instructions for connecting Android and Apple devices below:

ANDROID

• Press the "Home" button, then "Apps" and navigate to "Settings"

• Under "Wireless and Networks", make sure "Wi-Fi" is turned on, then tap "Wi-Fi".

• Your phone will scan for available wireless networks (to re-scan tap the "Scan" button). Tap the network you want to connect to.

• Enter your wireless password and tap "Connect"

APPLE

• Tap "Settings" then "Wi-Fi". Make sure it's swtiched on and you should see a list of networks.

• Tap the network you want to join, enter the password and tap "Join"

Pro-Tip

Both Android and Apple devices will have this little fella to show that you're connected to the wireless.

1. $12 – 1000MB NZ data add-on
   • Unused data from this add-on expires after 30 days
2. $7 - 50 NZ and AUS calling minutes add-on
   • Unused minutes from this add-on expire after 30 days
3. $15 - 15 Slingshot Dollars add-on – redeemable on ad hoc services such as international calling or texting
   • Unused Slingshot Dollars from this add-on expire after 6 months
4. $10 – Aussie Roaming pack add-on – includes 50 inbound minutes, 50 outbound minutes and 50 roaming text messages (data not included)
   • Unused minutes and texts from this add-on expire after 7 days
5. $18 - Aussie 30 day roaming pack - includes 300MB of data, 100 minutes and 100 texts
   • Any unused services included in this add-on expire after 30 days
6. $18 - Aussie 30 Day Data Only Roaming Pack - includes 500MB data
   • Any unused services included in this add-on expire after 30 days
7. $18 - Outside Aussie 30 Day Roaming Pack - includes 300MB of data, 100 minutes and 100 texts
   • Any unused services included in this add-on expire after 30 days
8. $18 - Outside Aussie 30 Day Data Only Roaming Pack
   • Any unused services included in this add-on expire after 30 days

1. Visit www.mobile.slingshot.co.nz to purchase an add-on
2. Call *888# and follow the on screen prompts to purchase an add-on
   • Enter 3 for Plans and Add-ons
   • Enter 2 to purchase an add-on
   • Enter number of desired add-on
   • Enter 1 to confirm add-on purchase

1. Visit www.mobile.slingshot.co.nz to check your plan balances
2. Call 6886 and follow the voice prompts to check your plan balances
   • Press 1 for Your remaining balances, then;
   • Press 1 to check your remaining minutes
   • Press 2 to check your remaining texts
   • Press 3 to check your remaining data
   • Press 4 to check your remaining “Slingshot Dollars”
3. Call *888# and follow the on screen prompts to check your plan balances
   • Enter 1 for Plan Allowances, then;
   • Enter 1 to check remaining minutes
   • Enter 2 to check remaining texts 
   • Enter 3 to check remaining data
   • Enter 4 to check remaining “Slingshot Dollars”

There are a few different reasons that you might be having an issue getting online or making calls on your mobile:

You have run out of included Data or NZ and AUS minutes on your mobile plan

If you’ve used all of the included data or minutes in your Slingshot mobile plan, then you will need to purchase a top-up add-on to continue using the service for the month. We have instructions on how to top-up your plan here

There is a problem with the site you're trying to access

Try accessing a different site; if you're able to access other websites then it's likely that there is fault with the site that you're trying to access rather than with your Slingshot mobile.

There is a problem with the number you're trying to call

Try calling the number from another phone, if the same problem occurs then it's likely that there is fault with the number that you're calling rather than with your Slingshot mobile.

There is a problem with your handset

You will need to contact your mobile manufacturer for further assistance on issues related to your handset.

There is a problem with your SIM card

Give us a ring on 0800 89 2000 and we will help you out. We can arrange to have a new SIM card sent out to you if you require one.

Your mobile usage and plan details are available online 24/7 through our online My Mobile self-service system.

You will also be able to see your mobile base plan and top-up charges on your Slingshot invoice, which can be found in your My Account.

The great thing about Slingshot mobile is that there are no overage charges for calling! If you use all of the included NZ and AUS calling minutes in your plan then you would need to purchase a 50 Minutes NZ and AUS calling add-on to continue making calls.

There is also no risk of large international calling or roaming bills on your mobile, as you need to purchase the $15 Cash Allowance add-on in order to make calls to international numbers. Global Roaming is enabled by default on Slingshot mobile.

Please note that 0900 numbers and Text to Park services are automatically blocked when you're activated on Slingshot Mobile. 

We're really sorry to hear that you're thinking about cancelling. If there's something that you think we could do better to help you to stay then please let us know!

If you still want to cancel though, then you can do this by contacting us by email (click here) or  by calling *888# for the one screen menu or calling 6888 for the voice menu. Alternatively, please give us a call on 0800 89 2000 and one of our friendly staff will assist you with closing your account.

When you cancel, your mobile services will stop as soon as the request is made. Your current Slingshot mobile number will be lost and after 14 days any roll over data you have accumulated will expire.

If you transfer your mobile number to another provider, your Mobile plan will stop immediately. 

If you change your mind on cancelling you can log back in to www.mobile.slingshot.co.nz and purchase a new plan bundle to re-activate.

All Slingshot mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up add-on in order to continue using the service. For information on how to purchase a data add-on please visit the following FAQ here

Please note that while unused data included in your base plan will roll over to the next month and be used before your new month’s data, unused data included in the top-up add-on will expire after 30 days.

To see more information on Slingshot Mobile charges; please visit our website.

In order to make international calls from your Slingshot mobile you will need to purchase the $15 Cash Allowance add-on. This add-on is a one off charge that will give you $15 of credit that can be used on ad-hoc services like international calling. It will be charged to the Slingshot invoice following its purchase.

Once the add-on has been purchased simply dial out like you would from your home phone - don't forget to enter in the country code of the country you're calling though!

For more information on the Toll Rates for mobile, click here. 

We automatically bar 0900 numbers on Slingshot Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.

If you're not getting coverage in an area that you believe you should be, try turning your phone off and on again. This will force your phone to search for coverage when you turn it back on.

Remember that Slingshot uses Spark's cell towers, so if you're with someone on Spark that is getting signal and you're not, there may be an issue with your phone.

Vodafone (and 2degrees) subscribers have different cell towers, so it is likely that they will receive coverage in an area that you might not; and vice versa.

If you're still having difficulties with mobile coverage, please give us a call on 0800 89 2000 and we'll see what we can do to help!

Simply give us a ring on 0800 89 2000 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island it'll take 1-2 business days, if you live in the South Island it'll take 2-3 business days.

If you wish to keep your number, when you receive your new sim, don't activate it. Just call us and we will get it done straight away for you! 

Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's instruction manual.

If your phone doesn't offer this facility and the texts you're receiving are threatening or malicious give us a ring on 0800 89 2000 and we will investigate the messages for you. Here at Slingshot we believe that text-bullying is a very serious matter and we treat it as such.

Absolutely! If you have used all of the included minutes or data in your base plan, you can continue to top-up additional data or calling add-ons to suit your usage.

Please be aware that all add-ons purchased will appear on your next Slingshot invoice and any un-used minutes or data will expire after 30 days.

Another thing to consider if you are one of the cheaper mobile plans is that it might be more cost effective to just upgrade your monthly recurring plan to one that includes more data or minutes.

There is a hidden limit on the amount of top-ups and changes you can make per month; however it is high enough that most customers shouldn’t hit this through regular use.

Yes you can! This service is available with Slingshot mobile.

018 directory charges will require Cash Allowance.

To add a cash allowance, log in to your Mobile account here. 

First of all, give us a call on 0800 89 2000 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on your account. At the same time we will request a new SIM card to be dispatched to you; however this may take between 2 and 3 working days to arrive in the post.

Please note that you are liable for any charges that are incurred before the SIM card is blocked.

Only NZ text messages are counted in your Slingshot mobile plans. In order to send text messages to a different international number you will need to purchase the $15 Cash Allowance add-on. You can see a list of our rates here.

Receiving a text message on global roaming is free but receiving a phone call on global roaming will cost both you and the person calling you. For these roaming services you will need either the Cash Allowance add-on or one of our roaming packs.

For more information on global roaming prices give us a ring on 0800 89 2000.