How can we help?
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Topics
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Pay by credit card
You can save time and never miss a payment by setting up a payment method in My Slingshot. The balance will automatically be taken from your credit or debit card weekly, fortnightly, or monthly depending on your chosen billing cycle - easy!
One-off payments
You can make a one-off payment directly in My Slingshot if you'd prefer not to set up your details.
Over the phone
Your other option is to call us on 0800 89 19 37 with your credit card details and have your Slingshot account number handy just in case the number you're calling from isn't linked to your account. It will take roughly half an hour to process.
Important information
Please note that when you register your credit card, a temporary $1 pre-authorisation hold is applied to ensure it's valid. The hold is automatically reversed within a few days.
We accept Visa, Visa Debit Card, Mastercard, American Express, and Diners.
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions:
Pay with direct debitYou can save time and never miss a payment by setting up a payment method in My Slingshot. The balance will automatically be taken from your bank account weekly, fortnightly, or monthly depending on your chosen billing cycle - easy!
Check out internet banking if you'd like to make manual payments using our bank details.
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions.
Pay through internet bankingYou can make a one-off payment or set up your own automatic payments with our bank details, just be sure to use your Slingshot account number as the payment reference.
- Bank: BNZ
- Name: Slingshot
- Account: 02-0290-0334411-000
- Reference: Your Slingshot account number
You can find your Slingshot account number in the top right hand corner of your invoice.
Please note that payments can take 2-3 business days to appear on your Slingshot account.
Weekly and fortnightly payments
Now you can set up automatic weekly, fortnightly, or monthly payments through your online account rather than doing it yourself. Check out how to change your payment date for the full rundown of the requirements and process - easy!
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions:
Pay at the bank or post officeYou can make a one-off payment at the bank or post office with our details, just be sure to bring your invoice along so you have your Slingshot account number as the payment reference (and bar code if necessary).
- Bank: BNZ
- Name: Slingshot
- Account: 02-0290-0334411-000
- Reference: Your Slingshot account number
You can find your Slingshot account number in the top right hand corner of your invoice.
Please note that payments can take 2-3 business days to appear on your Slingshot account.
Important information
We don't accept payments in cash or by cheque – simply go to your local bank or post office!
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions:
I need more time to payWe completely understand that sometimes things happen and you're not able to pay your account on time. If you've become overdue and can't make a payment yet, let us know directly in My Slingshot. You can get back online and have the extra time you need!
All you need to do is select the date you can pay and hit the button! You might need to reboot your modem if you're not back online within 30 minutes.
During the lockdown
If you are having trouble paying your bills during the lockdown, please don't suffer in silence and let us know. We're more than happy to discuss your circumstances and help out!
Need something else?
Check out our other billing options, a breakdown of your charges, or some commonly asked questions:
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Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!
