How can we help?
Payment Arrangements: Promise to Pay
Slingshot has recently streamlined payment due dates for all our customers as we aim to provide more clarity with our overdue process. We have also implemented a Promise to Pay feature which provides you with the convenience to remove any service blocking.
What is Promise to Pay?
Slingshot's Promise to Pay grants you the ability to remove service restrictions yourself by confirming when you can make payment. Promise to Pay becomes available once your services are restricted, this is 20 days from your bill date.
Why do I need Promise to Pay?
We completely understand that it is not always possible to pay your invoices by their due dates. This feature allows you to remove service restrictions by letting us know when you are able to make payment.
How can I enable Promise to Pay?
You can enable Promise to Pay by logging into your Slingshot My Account and choosing the date you can make payment by. Once you select your preferred payment date and click 'Get Back Online', our service restrictions will automatically be removed. It can take up to 30 minutes for this to take effect and we recommend rebooting your modem if you continue to experience the redirection page. Please refer to this article for instructions on accessing your Slingshot My Account.
How can I pay my Slingshot account?
If you would like to change your payment settings, simply login to My Account, click on Account Services and then Change Payment Method.
You can fill out an online direct debit form via MyAccount.
You can make one-off credit card payments or set up a card to take recurring payments via My Account. You can also call 0800 89 19 37 to make a credit card payment over the phone.
Please ensure your Slingshot account number is used as a reference.Overdue Accounts: Paying my account late
Slingshot’s bank details are as follows:
Account Number: 02-0290-0334411-000
Learn about the Slingshot overdue process and find out what you can do to avoid any service disruptions.
When is my bill due?
We will email your monthly bill to you with the due date printed on it. Slingshot invoices are due 7 days from the actual bill date. You can also access all your invoices through your Slingshot My Account under the 'My Bill History' section. If you can't find your bill or can't access your Slingshot My Account, send our team an email using our online contact form.
What happens if my bill is left unpaid?
Slingshot requires all customers to complete full payment of their invoice within 7 days of the bill date. Our system automatically applies service restrictions if payment is not received 20 days from the bill date. In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure.
Can I delay my payment?
Yes! We completely understand that sometimes things happen and you are not able to pay your account on time. Slingshot's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend to complete payment.
Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue and welcome all responses to our emails. You can raise any concerns by simply replying to any of our emails, our friendly team will then assist you accordingly.
Why am I still being charged by my old provider?
That definitely shouldn't be happening! If you've moved over to Slingshot and are still getting bills for the same services from your last provider your best bet is to get in touch with them directly to make sure they know your services are now with us. You should have received an email from us when you signed up that will say when your services went live with Slingshot or you can contact us here and we can let you know when that was.How do I change my listing in the White Pages
The White pages are printed on a hard copy once a year and are also available online via their website. You have a choice whether you want to be listed or not. Let us know here if you'd like to make any changes so that we can pass on any modifications to Yellow Group to be updated.
Does it cost?
For a basic listing – Name, Address, Phone Number or a combination of the three is free of charge (You have a choice to either have Name and address or Name and Phone Number or Name, Address and Phone Number).
- To change the basic listing it is also Free
- To add a mobile phone into the listing costs $20.80 + GST
- If you want additional listings costs $20.80 + GST
If you have made FULL payment of the total invoice amount in the last 2-3 days, your payment will be processed. No further action is required.
Did you know, to avoid overdue charges in future, you can set up an automatic payment - either by credit card or direct debit - by logging in to your Slingshot account here. Or simply call us on 0800 89 2733 to make a payment over the phone.
If you require further assistance please reply to the overdue email which was recently sent.Overdue amount
Why am I overdue?
This may have been a result of an underpayment from a previous bill (see example below)
The previous amount of $10.72 is overdue from the previous bill.
This amount needs to be paid immediately, to prevent your account from being temporarily suspended.
If you would like to check your previous invoices click here.
We recommend, in order to prevent blocking, that you pay the total due including the current month charges.
Ways to pay:
Credit Card - click here to log in to My Account and do it online, or call us on 0800 89 2733 to make a payment over the phone.
We recommend paying by credit card to ensure payment is received immediately.
Bank Transfer - our bank account number is 02-0290-0334411-00. Use your customer number located in the invoice email sent to you as the reference code.
Please note: it takes 3 business days for these payment types to clear. If this payment is not received before the suspension date, your services will be blocked until the payment has cleared.
If you require further assistance please reply to the overdue email which was recently sent.Understanding your first invoice
We’ve tried to keep our bills pretty simple, but we understand that sometimes they can be a little confusing!
At Slingshot, we bill your internet and homeline services monthly in-advance. Variable or usage charges – such as phone calls or your electricity – are billed a month in arrears.
Things may look slightly different on your first bill because of pro-rata charges. In addition to the normal month in advance, there will also be a small amount to cover the days of service you’ve already used between when your services were activated and when we generated the bill for the first month in advance.
Your last bill may feature a pro-rata charge as well. But this is likely to be a credit – we will make sure you don’t get charged for any days between when your services are disconnected and the end of your billing cycle.
To make things clear, any charges on your bill will include descriptions and the dates that those charges cover.
If you have any questions or need a bit more help, get in touch with one of the team.A credit has been applied to my account - when will I be able to see it?
All credits applied to an account will show on your next invoice. You can see pending credits via MyAccount
Can I get account information over the phone, without speaking to a person?
Slingshot has an express self-service line that is really easy to use. It is an automated service available 24 hours a day! With this service you can:
- Check your current balance
- Find out your payment due date
- Make a credit card payment
- Confirm a Post Shop payment
- Reset your Internet password
- Check your online Internet usage
- Get your current toll rates
- Check remaining FREE calling minutes
To use this service all you need is your Slingshot account number and date of birth as provided when you signed up with Slingshot. When you are ready to use this service simply call 0800 89 43 57 (0800 89 HELP) and follow the voice prompts. It's that easy!
At the moment, the only way to find out if you're still in contract is to call us on 0800 89 2000 or to email us via the Slingshot website.
Firstly; if your monthly toll bill is less than $5, the balance may just be carried over to the following month.
If this doesn't apply to you, there are several options available;I seem to have been overcharged for a service
There are many different charges that can appear on your Slingshot invoices, so it can be easiest to call our Contact Centre on 0800 89 2000 to discuss the billing on your account. However, there are some common charges that are often assumed to be incorrect:
- If you have removed your toll calls from Slingshot recently, some services may have increased their prices.
- Pro-rata charging
If you'd like to see a full break down of all charges on an invoice, you can do this on MyAccount.
When you sign up for services with Slingshot, you are assigned a billing date. However your services will often be connected before your billing date!
Because of this, we will charge you from the date your services are connected up until your bill date, and then charge the standard month in advance. This is called pro-rata (or part-month) charging.
Pro-rata charging is generally seen only when a new service is added to your Slingshot account.
If you're uncertain if a charge on your account is due to pro-rata charging, please email us through our website, or give us a call on 0800 89 2000.Why is dial-up billed every three months?
This is to help keep costs down and so we can pass the savings on to you. It also means you have less bills to worry about.
Unless requested, we will not send you a paper bill. Instead we send billing notifications to your contact email address. It is very important to check mail at this address regularly to ensure your account is kept up to date.
At this time we only accept credit card payments for iTalk-only accounts. If you have other services on your Slingshot account you will have a wider range of payment options to choose from. Click here to see these
I would like to make a complaint - what should I do?
We understand that sometimes our customers may want to complain about our services. If you want to get hold of us, you can do so in a few ways.
- You can email us directly from this web page.
- or you can go to this web page to see our Complaints Policy.
Please ensure that you give us your account number so that we can fully investigate your account.
Our preferred method of communication with our customers is via email. Email is more reliable and faster than the physical post!
If you would prefer a paper invoice though, we can arrange this for you at cost of $2.50 per month.
You can change between email or paper invoices by emailing us or calling us on 0800 89 2000.
If you receive a Payment Overdue email or you get redirected to a Payment Notification page when you connect to the internet, please follow these steps:
- Login to My Account.
- Make a payment as soon as possible
- Overdue accounts will incur a $5 overdue charge if they're not paid promptly.
If you have any further queries about your account, please email us, or call us on 0800 89 2000.How much does Slingshot Ultra-Fibre cost?An up-to-date pricing for Slingshot Ultra-Fibre can be found on the Slingshot website.
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.