This guide will help you setup the Wi-Fi on your Netcomm NB604N modem. We have also presented an audio version of the instructions to assist you in your Wi-Fi Setup below.

Wireless Setup Method

• How to setup my Wi-Fi and change my Wi-Fi password?
  1. Firstly, connect your modem to your computer using an Ethernet cable as shown below. The Ethernet cable will go from one of the yellow LAN ports of the modem to the ethernet plug on your computer.

  

  2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press ‘Enter’ on your keyboard.

  

  3. A box will appear requesting a Username and Password. Try the details below:

  1. Username: admin
  2. Password: admin

  If admin does not work as the password, please try the last 6 characters of your MAC address. This information is located on the bottom of your modem.

  4. Once logged in click ‘Wireless'on the left.

  

  5. Ensure ‘Enable Wireless’ is ticked and enter your preferred Wi-Fi network name in the ‘SSID’ field. Click ‘Apply/Save’ to save your changes.

  

  6. Choose ‘Security’ under the ‘Wireless’ section. Select Network Authentication type as ‘WPA2-PSK’ and enter your desired Wi-Fi password in the WPA/WAPI passphrase section. Ensure your password is secure and at least 8 characters long. Click ‘Apply/Save’ to finish your Wi-Fi setup.

  

• Step by step video tutorial

Troubleshooting your Wi-Fi

• What factors impact my Wi-Fi performance?
  Distance

  The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

  Number of users

  The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

  Interference

  There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

  Other access points

  Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

  Device

  A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

  Position

  It is best to have your router placed up high and centralised in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

• I can't receive Wi-Fi reception in my bedroom?
  Wireless connectivity (Wi-Fi) has a limited range and can only stretch signal so far. The further you move away from your modem, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for $399 or $15 per month rental. Find out about Google Wifi.

• Where to position my modem for best Wi-Fi coverage?
  The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

  Tips to improve your Wi-Fi

  1. Don’t place your modem in a cupboard or patch panel as the walls can block your modem's Wi-Fi signal.
  2. Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.
  3. Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit at their best.
  4. Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

  
  Best places for your modem

  A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

  1. If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.
  2. If streaming via TV is most important, place your modem near your TV.
  3. If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

  
• How to select the best Wi-Fi channel?
  Manually selecting your Wi-Fi channel could improve wireless performance if you live in an apartment or suburb with lots of other Wi-Fi networks nearby.

  Your Slingshot wireless router is already quite smart and automatically changes the Wi-Fi channel to avoid interference from other networks. It’s generally better to leave your channel setting as 'AUTO' and let your modem do it's thing. However, as a last resort, if you are noticing that your signal is dropping often it is worth manually selecting the least congested channel.

  1. Download a Wi-Fi analyser to your device. 

  Go to the Google Play or Apple App store to download Wi-Fi analyser application to your mobile, tablet or computer device. You can learn more about Wi-Fi analyser here.

  2. Run the application and you can view other nearby wireless networks.

  

  In the above screenshot, you can see that there are several neighbouring Wi-Fi networks, concentrated around the 1,6 and 11 channels. These channels are crowded and are likely interfering with each other.

  3. Select the least congested channel for your modem

  Login to your modem by entering 192.168.1.1 into your browser address bar. 

  

  A box will appear requesting a Username and Password. Enter admin for the username and the last 6 characters of your MAC address as the password (this information is available on the bottom of your modem).

  4. Once you are logged into your modem. Select "Wireless" and choose "Advanced" from the options below. Choose "20Mhz" in the "Bandwidth" section and select the Wi-Fi channel determined to be best for you as per the WiFi Analyser application. 

  

This guide looks at exploring the modem Wi-Fi setup for the Netcomm NF4V modem. We have also presented an audio version of the instructions to assist you in your Wi-Fi Setup below.

Wireless Setup Method

• How to setup my Wi-Fi and change my Wi-Fi password?
  1. Firstly, connect your modem to your computer using an Ethernet cable as shown below. The Ethernet cable will go from one of the yellow LAN ports of the modem to the ethernet plug on your computer.

  

  2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press ‘Enter’ on your keyboard.

  

  3. A box will appear requesting a Username and Password. Try the details below:

  1. Username: admin
  2. Password: last 6 characters of MAC address (this information is located on the bottom of your modem)

  4. Once logged in click ‘Wireless'on the left.

  

  5. Ensure ‘Enable Wireless’ is ticked and enter your preferred Wi-Fi network name in the ‘SSID’ field. Click ‘Apply/Save’ to save your changes.

  

  6. Choose ‘Security’ under the ‘Wireless’ section. Select Network Authentication type as ‘WPA2-PSK’ and enter your desired Wi-Fi password in the WPA/WAPI passphrase section. Ensure your password is secure and at least 8 characters long. Click ‘Apply/Save’ to finish your Wi-Fi setup.

  

• Step by step video tutorial

Troubleshooting your Wi-Fi

• What factors impact my Wi-Fi performance?
  Distance

  The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

  Number of users

  The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

  Interference

  There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

  Other Wi-Fi Networks

  Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

  Device

  A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

  Position

  It is best to have your router placed up high and centralised in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

• I can't receive Wi-Fi reception in my bedroom?
  Wireless connectivity (Wi-Fi) has a limited range and can only stretch signal so far. The further you move away from your modem, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for $399 or $15 per month rental. Find out about Google Wifi.

• Where to position my modem for best Wi-Fi coverage?
  The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

  Tips to improve your Wi-Fi

  1. Don’t place your modem in a cupboard or patch panel as the walls can block your modem's Wi-Fi signal.
  2. Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.
  3. Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit at their best.
  4. Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

  
  Best places for your modem

  A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

  1. If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.
  2. If streaming via TV is most important, place your modem near your TV.
  3. If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

  
• How to select the best Wi-Fi channel?
  Manually selecting your Wi-Fi channel could improve wireless performance if you live in an apartment or suburb with lots of other Wi-Fi networks nearby.

  Your Slingshot wireless router is already quite smart and automatically changes the Wi-Fi channel to avoid interference from other networks. It’s generally better to leave your channel setting as 'AUTO' and let your modem do it's thing. However, as a last resort, if you are noticing that your signal is dropping often it is worth manually selecting the least congested channel.

  1. Download a Wi-Fi analyser to your device. 

  Go to the Google Play or Apple App store to download Wi-Fi analyser application to your mobile, tablet or computer device. You can learn more about Wi-Fi analyser here.

  2. Run the application and you can view other nearby wireless networks.

  

  In the above screenshot, you can see that there are several neighbouring Wi-Fi networks, concentrated around the 1,6 and 11 channels. These channels are crowded and are likely interfering with each other.

  3. Select the least congested channel for your modem

  Login to your modem by entering 192.168.1.1 into your browser address bar.

  

  A box will appear requesting a Username and Password. Enter admin for the username and the last 6 characters of your MAC address as the password (this information is available on the bottom of your modem).

  4. Once you are logged into your modem. Select "Wireless" and choose "Advanced" from the options below. Choose "20Mhz" in the "Bandwidth" section and select the Wi-Fi channel determined to be best for you as per the WiFi Analyser application.

  

These instructions will help you setup Wi-Fi on your Fritz!Box 7490 modem.

1. Connect to your Wi-Fi network, or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer.

2. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.

Please note that when logging in for the first time you will be prompted to go through a short setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes. It will then prompt you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember. 

3. When prompted enter your new password to access the modem menu. From the left hand side select WLAN and then Radio Network.

4. In the "Name of the wireless radio network (SSID)" section enter your desired Wi-Fi network name. Complete this for this for both 2.4 and 5 GHz frequencies and click Apply at the bottom of the page to save your changes.

5. Select WLAN from the left hand menu and choose Security.

6. In the Network Key field, enter your desired Wi-Fi password. Pick a password that’s easy to remember although hard to guess. We recommend using a combination of numbers and upper and lower case letters.

7. Click the Apply button at the bottom of the page.

Please note that if you were logged into your modem wirelessly, you'll need to reconnect to the wireless network using the new password you have set and also update the password on any other devices you use to connect to the internet. 

No worries! Changing your Wi-Fi password is easy. Just follow the steps below and you'll be connected.

Method 1: Online at My Slingshot

1. Login to your Slingshot My Account or open your MySlingshot App (App Store or Google Play). If you do not know your password, you can click the ‘Forgot Your Password’ link near the bottom of the page.

2. Once you are logged in, select ‘My WiFi’ from the top.

3. Enter your desired password in the 'Wireless Network Password' section. We recommend ensuring your password is 8 characters long with 1 capital letter and 1 number, to make it secure.

4. Click 'Save Changes' and you will receive confirmation of the changes you have made.

Method 2: Modem Interface

If you have an older modem, you can change your Wi-Fi password on your modem’s interface.

Select your modem here: 

Netcomm NB604N	Netcomm NF4V
Netcomm NF18	FRITZ!Box 7490

A Wi-Fi standard is an approved method to transmit data. Both the receiver and the sender will need to communicate using the same standard otherwise communication is lost.

Older standards will not be able to broadcast and receive as well as new standards, due to being developed for the available technology at the time. Most older standards have now been retired due to their redundancy.

Below are two examples of modern 802.11 Standards available in the market.

802.11n - Maximum theoretical throughput up to 300Mbps with a range up to 54 metres. 802.11n can be affected by building material, other access points and the number of wireless clients.

802.11ac – Maximum theoretical throughput up to 1300Mbps and is backwards compatible to other standards 802.11b/g/n. Range is up to 51 metres, however it broadcasts at 5Ghz which is a long wave length. This means any sort of interference will be noticed and drop the performance significantly. For best 5Ghz performance, you need to be within line-of-sight to the router.

All standards will only perform as well as the hardware it is hosted on.

A Mesh wireless network is a series of wireless radios and nodes that communicate with each other. Think of it as multiple wireless routers all working together to help provide greater coverage in your home.

A Mesh Wi-Fi network is a great alternative to setting up a Wireless extender if you want to expand your wireless network to avoid any dead spots. Unlike wireless extenders, each mesh node can distribute internet at full-speeds. 

We recommend the Google Wifi (3-pack) mesh system for most Kiwi homes. Google Wifi delivers seamless Wi-Fi coverage throughout your home, so everyone can have fast internet in every room.

Find out about Google Wifi rental here.

Manually selecting your Wi-Fi channel could improve wireless performance if you live in an apartment or suburb with lots of other access points around.

This should only be used as a last resort, if you experience frequent signal drops within close range to your modem. Before you change your Wi-Fi channel, check out how to fix slow Wi-Fi.

What are Wi-Fi channels? 

A router can have multiple frequencies to broadcast data, for example, our NF18AC supports two frequency bands: 2.4Ghz and 5Ghz. Each band can be split into chunks commonly called channels, which isolate a small portion of the frequency to better serve all Wi-Fi devices connected to it. 

2.4Ghz wireless has great range and will be fine for general browsing, YouTube and Facebook. If you’re close to the router and want to enjoy High Definition streaming, you should connect to 5GHz as it has a much greater throughput capability. Due to the high frequency of 5Ghz, it's signal cannot travel as far as 2.4Ghz. 

Should I change my Wi-Fi channel?

The reason certain channels aren’t the best choice to use is because they are crowded by many wireless networks trying to talk over each other.

Your Slingshot wireless router is already quite smart and automatically changes the Wi-Fi channel to avoid interference from other networks. It’s generally better to leave your channel setting as 'AUTO' and let your modem do it's thing. However, as a last resort, if you are noticing that your signal is dropping often it is worth manually selecting the least congested channel. 

Note: When we update modem firmware, it can take 1-2 days for your modem to automatically select the best channel. After an update, please wait a few days before changing the channel. 

How to change your Wi-Fi channel

1. Download a Wi-Fi analyser to your device. 

Go to the Google Play or MacOS App Store to download a Wi-Fi analyser to your mobile, tablet or computer. NB: Slingshot does not support these applications.

2. Run the application and you should see other nearby wireless networks.

In the above screenshot, you can see that there are several neighbouring Wi-Fi networks, concentrated around the 1,6 and 11 channels. These channels are crowded and are likely interfering with each other.

3. Select the least congested channel

Login to your modems interface and select the least congested channel for your 2.4 and 5Ghz bands. We recommend choosing a channel above 7 for your 2.4Ghz band.

You can usually access your modem interface by visiting 192.168.1.1 in your browser. If that doesn’t work, you can access your wireless settings here. 

Still can't get Wi-Fi in every room?

While changing your Wi-Fi channel can improve performance in certain environments, it is unlikely to provide strong performance and range throughout your home. 

A single wireless access point will struggle to spread strong signal everywhere, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other Wi-Fi networks.

You can see the limitations of Wi-Fi in your own home by measuring signal-strength with apps like Wi-Fi Strength Meter (Android) or Wi-Fi Sweetspots (iOS)

Generally, the best solution to poor Wi-Fi performance is to introduce more wireless access points. 

A mesh network is the best full-coverage solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

Before you re-position your router, it’s good to understand what factors typically slow down your Wi-Fi. Check out How to fix slow Wi-Fi before you begin. 

Tips to improve your Wi-Fi

• Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.

• Place your modem somewhere near the centre of your house. You will have the best connection if your devices can see the modem.

• Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit the best.

• Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

Best places for your modem

A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

• If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.

• If streaming via TV is most important, place your modem near your TV.
• If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

Best placement: 

Best for general Wi-Fi coverage in the home

NF18 2.4Ghz

Poor placement: 

Place your modem somewhere near the centre of your house to get the best coverage 

NF18 2.4Ghz

Best placement:

Best for general Wi-Fi coverage in the home

NF18 5Ghz

Poor placement: 

Don’t keep your modem in a cupboard as the walls can block some of your router’s signal

NF18 5Ghz

Images are indicative of possible coverage with our NF18 Modem, but results within your own home may vary.

Still can't get signal in every room?

While changing the positioning of your router can improve performance in certain environments, you will probably still have ‘dead-zones’ in other rooms.

A single wireless access point will struggle to spread strong signal to every room in the home, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from competing Wi-Fi networks.

You can see the limitations of Wi-Fi in your own home by walking around and measuring signal-strength with apps like Wi-Fi Strength Meter or Wi-Fi Sweetspots.

Generally, the best solution to poor range is to introduce more wireless access points.

A mesh network is the best solution for full wireless coverage. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi here.

While Wi-Fi is super convenient, this convenience does have a trade-off. Wireless is generally not as reliable as a wired connection to your modem and has a few limitations.

We’ve put together this handy guide to help everyone get the most out of their wireless network.

What affects Wi-Fi speeds?

Distance

The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

Number of users

The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

Interference

There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

Other access points

Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

Device

A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

Position

It is best to have your router placed up high and centralized in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

How to fix common Wi-Fi issues

• I can’t get Wi-Fi signal in my bedroom

  Wireless connectivity (Wi-Fi) has a limited range and can only stretch strong signal so far. The further you move away from your access point, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

• Wi-Fi is frequently dropping out

  Your Wi-Fi connection can drop as you move around the house.

  In general, the further you move away from your access point, the more likely you are to experience signal drops. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

• I’ve installed Fibre, but now I’m having Wi-Fi issues

  It’s likely the placement of your modem has moved and there is a greater distance for the Wi-Fi to travel to your living area or bedrooms. Your modem is probably sitting next to your ONT (the white Fibre box), which often isn't installed in a central location.

  The further you move away from your access point, the weaker the signal will become. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

  Home Wi-Fi Solution:

  Given your new modem placement, a mesh network is the best solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for just $399 or $15 per month rental. Find out about Google Wifi.

• One device can’t connect to the Wi-Fi

  There are a few smart devices (often Android) that are designed for the USA market and aren’t compatible with some common New Zealand Wi-Fi settings. These devices are incompatible with Wi-Fi channels 12 and 13.

  You can resolve this issue by connecting the device to your 5Ghz Wi-Fi network. Another solution is to change the Wi-Fi channel on your 2.4Ghz network. Login to your modem portal (usually 192.168.1.1) and change the Wi-Fi channel to 1,6 or 11.

  Please contact our support team if you need help troubleshooting this issue.

• I've forgotten my Wi-Fi password

  No worries. Changing your Wi-Fi password is easy.

  Simply download My Slingshot from the App Store or Google Play, or head to My Slingshot online and select ‘My Wi-Fi’ from the menu. If you have an older modem, you can change your Wi-Fi password on your modem’s interface by following this guide.

Google Wifi delivers seamless Wi-Fi coverage by creating a mesh network of individual Wi-Fi points that work together to spread a strong Wi-Fi signal throughout your home, so everyone can stream, share, and download.

Key Features

Improved Wi-Fi coverage

• Enjoy a fast Wi-Fi signal in every room, on every device
• Helps solve Wi-Fi coverage issues commonly found in large New Zealand homes.
• Seamlessly transition between access points with Google Wifi's mesh technology

Increased Wi-Fi speeds

• Reduces the Wi-Fi speed bottleneck created when multiple devices connect to a single Wi-Fi access point
• Connects you to the fastest and least congested access point

Family-friendly controls for your Wi-Fi network

• Offers family-friendly controls to stay on top of the kids’ screen time and block unsavoury content
• Decide when your kids have access by pausing Wi-Fi for specific devices or scheduling internet time-out during busy times like bedtime or homework time

Simply plug in the Google Wifi units and they will create a mesh Wi-Fi network, providing seamless coverage throughout your home.

Frequently Asked Questions

• I’m already a customer, how do I get one?

  Google Wifi (3-pack) is available to existing customers for $15/month rental on a 12-month broadband contract. You can add Google Wifi to your account anytime through My Slingshot.

• Can I purchase Google Wifi outright?

  Slingshot customers can purchase Google Wifi (3-pack) at a discounted rate of $399.00 incl. GST (RRP $599.00 – a $200.00 discount!).

  Your account will need to be in credit by $399.00 (check out our payment options here), then just call the team on 0800 89 6000 and they’ll submit an order for you. A courier delivery fee of $14.95 (incl. GST) will apply.

• Does Google Wifi come with a warranty?

  Google Wi-Fi comes with a standard 12-month warranty.

  Warranty returns: We will replace your Google Wi-Fi units with new or refurbished units functionally at least equivalent to yours.

• What happens if I decide to leave Slingshot and I have a Google Wifi rental?

  Google Wifi is an expensive bit of kit, so we have made an affordable rental option for our customers. In the unlikely event that you no longer require Google Wifi or decide to leave Slingshot, you'll need to return the Google Wifi units to us. If you’d like to cancel, just call the team on 0800 89 2027 and we will send a return bag for your Google Wifi.

  A $399.00 (incl. GST) fee applies if the units aren't returned.

• How do I set up my Google Wifi?

  To setup your Google Wifi units and access their features, download Google Wifi app from the Google Play Store or Apple App Store. Or check out Google’s awesome help articles here.

  Once you have set up Google Wifi, we highly recommend turning off your modem’s Wi-Fi so that it doesn’t interfere with Google Wifi’s mesh network. In the My Slingshot app, select Wi-Fi from the menu and turn your modem Wi-Fi off. You can also do this at My Slingshot.

• How do I set up Family Wi-Fi controls?

  Family-friendly controls can be set up on the Google Wifi app. Tap on the Family Wi-Fi icon to pause Wi-Fi access on demand, schedule internet time-outs and automatically block millions of adult websites. Find out more here.

• What’s under the hood?

  The full Google Wi-Fi spec sheet is available to view here.

Troubleshooting

• What if my Wi-Fi point isn’t found during setup?

  The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Find out how here.

• Stuck in setup?

  In rare cases, you may have issues connecting to the setup network or get stuck on the “Checking Wifi point status” screen for several minutes. This could mean that your mobile device’s Wi-Fi is in an unstable state.

  In general, tapping your mobile device’s back button and restarting the setup process can fix this. If that doesn’t work:

  1. Close the Google Wi-Fi app. Ensure you fully quit the app.

  • For Android, tap the Recent Apps button and swipe the Google Wifi app to close it.
  • For iOS, double-tap the Home button and swipe upward on the Google Wifi app to close it.

  2. Open your mobile device’s Wi-Fi settings. Toggle the Wi-Fi switch OFF then ON.
  3. In the list of available networks, select any nearby connected networks and ‘forget’ them. You can keep your Wifi point’s setup network.
  4. Open the Google Wifi app, and try to set up your Wifi point again.

  If you still need assistance, please contact Google online support.

• What if my Wi-Fi point can’t connect to the internet?

  If your Wifi point isn’t getting an internet connection from your modem:

  1. Unplug your modem and your Wifi point from power.
  2. Wait about 2 minutes. This will make sure your modem and Wifi point are fully off.
  3. Then plug the power cable back into only your modem and wait 1 minute.
  4. Plug the power cable into your Wifi point and wait 20 seconds for it to power on.
  5. If you're setting up a Wifi point, close the Google Wifi app and reopen it to attempt setup.
  6. Your Wifi point’s light will continually pulse blue when it’s ready for setup.

  Check out this help article if you still have issues.  

• How can I add Wi-Fi point(s) to an existing Google Wi-Fi network?
  1. Open the Google Wifi app.
  2. Tap the tab, then Network & general.
  3. Tap Wifi points, then Add Wifi point.
  4. The app will walk you through the rest!
• How can I access Google Wi-Fi Support?

  Online Google Wifi support pages are located here. https://support.google.com/wifi/

  NZ Support line for Google Wifi 0800 700 643 (24 hours a day, 7 days a week)

  Request a chat with a Google Wi-Fi specialist here. https://support.google.com/wifi/contactflow

Connecting your Android to your wireless network for the first time is a straightforward process.

Step-by-step guide

1. From your Home screen, open Apps and then Settings.
   
2. Under Wireless and Networks, make sure Wi-Fi is turned on. Then press Wi-Fi.
   
   
   
   
3. You may have to wait a moment as your Android device detects wireless networks in your area, and displays them in a list. To rescan for available networks at any time, select Scan.
   
   
4. Press the name of your network, and enter the password when requested.
   
   
5. Press Connect.
   
   

If you need further assistance, please speak with the supplier of your android device.

Connecting your iPhone to your wireless network for the first time is a straightforward process.

Step-by-step guide

1. From your Home screen, open Settings and then Wi-Fi.
    
2. Turn on Wi-Fi. Your device will then automatically search for any of the available Wi-Fi networks in your area.
   
3. Press the name of your network, and enter the password when requested.
   
   
4. Underneath the Wi-Fi heading on the right of the screen, you should see your wireless network with a blue tick. This means that you're connected!
   
   

If you need further assistance, please see the Apple Support site.

This guide looks at exploring the Wi-Fi setup and troubleshooting steps to help boost your Wi-Fi reception for the Netcomm NF18 modem.

Wireless Setup Method

• How to setup my Wi-Fi and change my Wi-Fi password?
  1. Login to your Slingshot My Account. If you do not know your password, you can click the ‘Forgot Your Password’ link near the bottom of the page.

  2. Once you are logged in, select ‘My WiFi’ from the top.

  3. Enter your desired Wi-Fi network name in the 'Wireless Network Name' field and password in the 'Wireless Network Password' section. We recommend ensuring your password is 8 characters long with 1 capital letter and 1 number, to make it secure.

  4. Click 'Save Changes' and you will receive confirmation of the changes you have made.

  

Troubleshooting your Wi-Fi

• What factors impact my Wi-Fi performance?
  Distance

  The closer you are to the wireless access point, the better it will perform. Wireless connectivity (Wi-Fi) has a limited range and can only reach so far. Other devices, household appliances and physical obstructions can also reduce Wi-Fi range.

  Number of users

  The more user connected to your Wi-Fi, the less wireless bandwidth there is available to each device. This can cause your Wi-Fi to slow down (even if you are connected to Ultra-Fast Fibre). Where possible, connect devices to the Ethernet to conserve Wi-Fi bandwidth for mobile devices.

  Interference

  There are many things that can interfere with the quality of your Wi-Fi signal. Appliances like microwave ovens, cordless phones, Bluetooth speakers and baby monitors make it difficult for signal to pass by. Other obstacles like hot water cylinders, wooden and concrete walls, and anything with metal in it will also get in the way.

  Other Wi-Fi Networks

  Neighbours Wi-Fi is the most common cause of signal interference, especially if you live in an apartment with lots of other Wi-Fi access point around. As you move around your home, interference can make it difficult to get strong and smooth wireless signal. You can reduce interference by selecting the best Wi-Fi channel.

  Device

  A recent, name-brand modem is highly likely to outperform a no-name branded one. It’s best to use a modern device, like our NF18 modem, which use the latest Wi-Fi technology. Older modems can limit the speed and quality of wireless signal.

  Position

  It is best to have your router placed up high and centralised in the home. A single modem positioned behind a desk won’t be able spread signal very far. For tips on router positioning, check out our modem positioning guide.

• I can't receive Wi-Fi reception in my bedroom?
  Wireless connectivity (Wi-Fi) has a limited range and can only stretch signal so far. The further you move away from your modem, the weaker the signal will become.

  A single wireless access point will struggle to reach every room, because of several factors such as the layout of your house, solid building materials, metal appliances and interference from other nearby Wi-Fi networks.

  

  Home Wi-Fi Solutions:

  A mesh network is the most comprehensive solution. Mesh networks work independently from your current modem and use multiple Wi-Fi points to spread a strong signal to every room. We offer Google Wifi (3-pack) mesh network for $399 or $15 per month rental. Find out about Google Wifi.

• Where to position my modem for best Wi-Fi coverage?
  The most important factor effecting Wi-Fi performance in your home is modem placement. Re-positioning your Wi-Fi modem can make a huge difference to your internet experience.

  Tips to improve your Wi-Fi

  1. Don’t place your modem in a cupboard or patch panel as the walls can block your modem's Wi-Fi signal.
  2. Don’t keep your modem in a cupboard or patch panel as the walls can block your modem's signal.
  3. Make sure your modem is standing upright or is positioned the way it is intended – this allows Wi-Fi signals to transmit at their best.
  4. Keep it away from the kitchen - some appliances such as microwaves can interfere with the signal.

  
  Best places for your modem

  A good rule of thumb is to place your modem in the room where you will be using Wi-Fi the most. Ensure it’s in the best location for your Wi-Fi needs:

  1. If gaming is most important to you, your modem is best placed in the same room as your PC or gaming console and connected to the modem via an Ethernet cable.
  2. If streaming via TV is most important, place your modem near your TV.
  3. If Wi-Fi coverage in the home is most important to you (including streaming video in all parts of your home), place your modem in a central location or by your TV with an additional mesh Wi-Fi system.

  
• I’ve installed Fibre, but now I’m having Wi-Fi issues
  It’s likely the placement of your modem has moved and there is a greater distance for the Wi-Fi to travel to your living area or bedrooms. Your modem is probably sitting next to your ONT (the white Fibre box), which often isn't installed in a central location.

  The further you move away from your access point, the weaker the signal will become. This is because of obstructions like walls, home appliances and interference from other nearby networks.

  

Connecting your iPad to your wireless network for the first time is a straightforward process.

Step-by-step guide 

1. From your Home screen, open Settings.
    
2. In the top of the navigation menu, tap on Wi-Fi. Make sure the Wi-Fi is turned on.
   
3. A new screen will slide in from the right, showing a list of available wireless networks. Press the name of your network, and enter the password when requested.
   
   
   
   
4. Underneath the Wi-Fi heading on the right of the screen, you should see your wireless network with a blue tick. This means that you're connected!

If you need further assistance, please see the Apple Support site.

Apple recommends that you use channels that are available for use in your country. In New Zealand, these channels are 1-11 for a standard 2.4 Ghz wireless connection with the bandwidth setting of 20 Mhz.

For a 5 Ghz wireless connection it is best to leave the channel selection on your wireless router to Auto.