These instructions will guide you through how to reset your Orbi Wi-Fi 6 router and satellites to their factory default settings.

Before you start: This erases personalised settings such as your network name and password, which will need to be reconfigured once the reset is complete.

1. Make sure your Orbi device is powered on.
2. Using a paper clip or similar object, press and hold the Reset button until the Power LED on your Orbi device blinks amber. If you are resetting an Orbi satellite, the ring LED will blink amber.
3. Repeat Step 2 on every Orbi unit on your network.

Your Orbi device is reset.

These instructions will guide you through adding your NETGEAR Orbi Wi-Fi 6 satellite to your home network. Looking for instructions to connect your Orbi router to the internet instead? We've got you.

It's super easy to set up, so let's get started!

Step 1: Connect your Orbi satellite

1. Find a place for your Orbi satellite. Orbi satellites must be within range of your Orbi router’s Wi-Fi signal, so don’t place them too far apart from each other.
2. Connect the power adapter and turn your Orbi on at the wall.

Step 2: Add your Orbi satellite to your network

1. Open the Orbi app.
2. Tap the Home icon in the top left corner.
3. Tap Add Satellite and follow the setup instructions.

Once connected, the light on the bottom of the satellite will turn blue.

That’s it, your Orbi satellite is up and running!

• Orbi Wi-Fi 6 satellite technical specifications
  1. Powerful quad-core 1.8GHz processor
  2. Wi-Fi 6 (AX 1800) with four streams
  3. Speeds of up to 1.2Gbps on AX 5Ghz
  4. Mesh Wi-Fi with MU-MIMO and 1024-QAM support
  5. Two high-performance Wi-Fi antennas with amplifiers
  6. Connect up to 100 Wi-Fi devices
  7. 2x Gigabit LAN ports

These instructions will guide you through connecting your NETGEAR Orbi Wi-Fi 6 router to the internet. Looking for instructions to set up extra Orbi satellites instead? We've got you.

It's super easy to set up, so let's get started!

Step 1: Get the Orbi app

Download the Orbi app on your mobile device. It's available on the App Store and Google Play.

Step 2: Connect your Orbi router

1. Connect the Ethernet cable to your Orbi’s Internet port, then connect the other end to the port labelled LAN1 or GE1 on your Optical Network Terminal – that’s the fibre box usually found on your wall.
2. Connect the power adapter and turn your Orbi on at the wall.

Got extra Orbi satellites? Find a place to plug them in now, or you can set them up later. Orbi satellites must be within range of your Orbi router’s Wi-Fi signal, so don’t place them too far apart from each other.

If you have a landline, connect it to the port labelled POTS or TEL on your Optical Network Terminal.

Step 3: Connect to your Orbi Wi-Fi network

1. Go to the Wi-Fi settings on your mobile device.
2. Connect to your Orbi Wi-Fi network. You’ll find the Wi-Fi network name and password printed on the front of your Orbi router.

It may take a few minutes for your network to appear after plugging in your Orbi.

Step 4: Complete setup in the Orbi app

Open the Orbi app and follow the setup instructions.

Important: Skip the steps instructing you to disconnect and reconnect your ISP modem. These steps don’t apply – just select ‘Continue’.

That's it, your Orbi router is up and running!

• Orbi Wi-Fi 6 router technical specifications
  1. Powerful quad-core 1.8GHz processor
  2. Wi-Fi 6 (AX 1800) with four streams
  3. Speeds of up to 1.2Gbps on AX 5Ghz
  4. Mesh Wi-Fi with MU-MIMO and 1024-QAM support
  5. Two high-performance Wi-Fi antennas with amplifiers
  6. Connect up to 100 Wi-Fi devices
  7. 1x Gigabit WAN port
  8. 3x Gigabit LAN ports

Need more wireless coverage in your house? The NS01 CloudMesh Satellite works wirelessly with your NF18MESH modem to form a single, powerful Wi-Fi Mesh network so you get great Wi-Fi in every room. To order, simply visit My Slingshot or get in touch.

Before we get to setting up the NS01 MESH unit, make sure the NF18MESH Modem is set up and connected to the internet. Click Here for the full modem setup steps.

Setup

1. Plug NS01 MESH unit into the closest power plug to the modem, and wait for the unit to have a blue flashing light.
2. Press blue WPS button on NS01 MESH unit and wait for it to start flashing purple. 
   
   Once it starts flashing purple press the 5G WPS button on the NF18MESH modem.
   
   

   Pairing the satellite to the mode can take 5 mins (good time to make a hot drink while you wait)

3. Once the unit is paired you can move the NS01 MESH unit to an appropriate place in the house.  Solid lights on the front of the NS01 will indicate if the NS01 is too far away from the NF18MESH (White excellent, Blue good, Red poor)
   
   
   

Using your own modem on our broadband network is easy, just confirm that the modem you want to use is compatible with the plan you've chosen before getting started.

If you've received a modem from your previous provider, you should simply be able to plug it in and be up and running within a few minutes - easy!

If you've purchased your own modem, you'll want to make sure it supports DHCP authentication and VLAN tagging (you can refer to the modem documentation or manufacturer if you're unsure).

Check out the relevant setup guide below for the full details, more information on specific modem compatibility, and the manual settings you might need to get online.

Please note

We won't be able to troubleshoot any issues with your particular modem (including the Wi-Fi) - there are too many out there to support them all! Try getting in touch with the manufacturer if you need a hand with your specific modem.

You can only bring your own modem if you've selected a naked plan. To set up a homeline, get in touch and we'll set you up with a rental modem for just $5 per month plus a one-off charge of $14.95 for postage and handling.

Modem setup

Confirm your plan and use one of the following guides for the initial setup:

• ADSL modem setup
• VDSL modem setup
• Fibre modem setup

Once we've confirmed that your service is live, go ahead and plug in your fibre-capable modem—you should be up and running within a few minutes! If not, you'll need to configure the modem with the settings below.

If you've received any modem from BigPipe or Skinny, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless—it won't connect automatically.

If you have a MyRepublic modem, let us know and we'll see what we can do on our end.

Manual setup

Make sure the modem is configured with these settings:

• WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
• 802.1Q: Enabled
• VLAN ID (802.1Q): 10
• 802.1P (Priority): 0
• IP Version: IPv4 or IPv6
• MTU Size: 1492 or 1500
• NAT: Enabled

Get in touch if it doesn't work and we'll organise for one of our modems to be sent out.

Not on fibre?

Check out our other modem setup guides:

• ADSL modem setup
• VDSL modem setup

Once we've confirmed that your service is live, go ahead and plug in your VDSL-capable modem—you should be up and running within a few minutes. If not, you'll need to configure the modem with the settings below.

If you have a modem from MyRepublic or a Fritzbox from 2degrees or Slingshot, you'll need to manually configure it regardless—it won't connect automatically.

If you have a Vodafone Ultra Hub or a TG789vac from MyRepublic, it will not work with our VDSL service.

Manual setup

Make sure the modem is configured with these settings:

• Username: putanything@slingshot.co.nz
  
• Password: putanything
• Connection Type: VDSL or VDSL 2
• Interface: PTM 0
• PPP Protocol: PPPoE
• PPP Auth Type: PAP
• PCP: 0
• 802.1Q: Enabled
• VLAN ID: 10
• MTU: 1492 or 1500
• NAT: Enabled

It doesn't matter what the password or username before the email address is, as long as it isn't empty.

If that doesn't work, get in touch and we'll organise for one of our modems to be sent out.

Not on VDSL?

Check out our other modem setup guides:

• ADSL modem setup
• Fibre modem setup

Once we've confirmed that your service is live, go ahead and plug in your ADSL-capable modem—you should be up and running within a few minutes. If not, you'll need to configure the modem with the settings below.

If you've received any modem from MyRepublic, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless—it won't connect automatically.

Manual setup

Make sure the modem is configured with these settings:

• Username: putanything@slingshot.co.nz
  
• Password: putanything
• Connection Type: PPPoA
• Encapsulation: VC-MUX
• VPI: 0
• VCI: 100
• MTU: 1492 or 1500

It doesn't matter what the password or username before the email address is, as long as it isn't empty.

If that doesn't work, get in touch and we'll organise for one of our modems to be sent out.

Not on ADSL?

Check out our other modem setup guides:

• VDSL modem setup
• Fibre modem setup

Need help setting up your Slingshot modem? Select your modem, follow the easy step-by-step instructions, and you'll be good to go.

If you are using a modem not supplied by Slingshot, use these settings to get connected.

NETGEAR Orbi Wi-Fi 6 Router	Netcomm NF18AC/NF18MESH
Netcomm NF4V	Netcomm NB604N

These step-by-step instructions will assist you in setting up and connecting your Fritzbox 7490 modem to your ADSL, VDSL or Fibre broadband service.

Modem Setup Instructions

• Fibre Modem Setup
  1. Connect one end of your yellow Ethernet cable to the "LAN 1" port of your modem and the other end to the "LAN1/GE1" socket of your Fibre ONT (white Fibre box, usually mounted on your wall). Ensure your ONT is connected to the power and turned on.
  

  2. Plug the power supply into a power socket and the other end into the powerpoint of your modem. Your modem will automatically power on and the green power light will illuminate.

  3. If you have homeline services with Slingshot, plug your telephone handset into the "FON 1" port of your modem.

  4. The physical setup of your Slingshot Fibre connection is now complete and we will need to wait 5 minutes to allow your modem to download its configuration settings. The Power / DSL, WLAN and Info lights will all illuminate once this process is complete.

  5. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end into your computer.

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

  

• VDSL Modem Setup
  1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

  2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

  3. Plug the power supply into a power socket and the other end into the power point of your modem.

  4. The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

  

  5. Next, connect to your Wi-Fi network or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer. Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

  6. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.
  
  Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember. 

  7. When prompted enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

  8. Under the Connection Via section choose Connection to a DSL line.

  9. Check Yes under the "Is account information required?" field and enter your Slingshot username and password in the User name (Slingshot email address in full) and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

  10. Under Connection Settings, select Change connection settings and make sure the modem is set to Maintain permanently.

  

  11. Check Use VLAN for Internet access and enter 10 into the VLAN-ID field. Select DSL ATM Settings as Set manually, VPI will be 0, and VCI is 100. Select PPPoE as the Encapsulation type.

  

  12. To finish setup, scroll to the bottom of the page and click on Check the internet connection after "Apply" has been clicked and then select Apply.

  

  13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

• ADSL Modem Setup
  1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

  2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

  3. Plug the power supply into a power socket and the other end into the power point of your modem.

  4. The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

  

  5. Next, connect to your Wi-Fi network or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer. Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

  6. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.
  
  Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember.

  7. When prompted, enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

  8. Under the Connection Via section choose Connection to a DSL line.

  9. Check Yes under the "Is account information required?" field and enter your Slingshot username (Slingshot email address) and password in the User name and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

  10. Under Connection Settings, click Change connection settings and make sure the modem is set to Maintain permanently.

  

  11. Ensure VLAN settings are clear with no information filled. Select DSL ATM Settings as Set manually, VPI will be 0, and VCI is 100. Select PPPoA/VC-Mux as the Encapsulation type.

  

   

  12. To finish setup, scroll to the bottom of the page and click on Check the internet connection after "Apply" has been clicked and then select Apply.

  

  13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

• Factory Reset Modem
  For step-by-step instructions follow our Factory Resetting Your Fritz!Box 7490 guide.

Your Slingshot-supplied modem may have a USB port. This can be used to share files on the local network (LAN) and access them from mobile and desktop devices within your home.  

The USB port only supports external hard-drives and USB flash drives. It cannot not provide Internet connection between your PC and the modem. 

To connect a storage device:

1. Go to your modem's settings page at 192.168.1.1 and enter the username and password. If you've forgotten your modem login details, click here.

2. Click on Advanced Setup on the left menu, then click Storage Services. If your USB device is compatible, it will be listed here.

3. Go to User Accounts from the left menu and add a new username and password so you can login to your shared USB device. 

4. To access your USB files from your Windows computer, open any new folder and type \\192.168.1.1 in the address bar. You will then be prompted to enter your chosen login details.

If you have a Mac, go to Finder and click Connect to Server. Type in smb://192.168.1.1 and connect.

5. You should be able to access files on your shared USB storage device.

The LED lights on your modem indicate whether your Slingshot connection, Wi-Fi and local network are up and running. Select your modem and connection type below to find out which lights should be on.

Netcomm NFV4 & Netcomm NF18

• ADSL or VDSL

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power	Solid green	The modem is performing as expected
  DSL	Solid Green	Your modem is physically connected to our network
  Internet	Solid Green	Your modem is passing data and is communicating with our network
  WLAN	Flickering Green	Your Wifi is enabled and working as expected
  Phone 1	Solid Green	This led will only light up after the Internet led has lit up and you have signed up for VOIP

• Fibre

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power	Solid green	The modem is performing as expected
  Internet	Solid Green	Your modem is passing data and is communicating with our network
  WAN	Flickering Green	This light identifies the port which the Fibre ONT is connected to
  WLAN	Flickering Green	Your Wifi is enabled and working as expected
  Phone 1	Solid green	This led will only light up after the Internet led has lit up and you have signed up for VOIP

Fritzbox 7490

• Fibre

  LIGHT LABEL	LED COLOUR & ACTIVITY	WHAT THIS MEANS FOR YOU
  Power/DSL	Solid green	Modem device is ready for operation.
  Internet	Solid Green/Off	Illuminated when a voice call is in progress or the phone is off the hook, otherwise the light is off.
  Fixed Line	Off	This will not be illuminated.
  WLAN	Solid Green	Wi-Fi network is enabled.
  Info	Solid Green	Illuminate solid green when there is an active established connection and you are free to browse the internet.

If for whatever reason the lights on your modem do not light up accordingly please contact us on 0800 89 2000.

These step-by-step instructions will assist you in setting up and connecting your Netcomm NB604N modem to your ADSL broadband connection.

We've made it super easy to set up. Just follow the numbered steps below and you'll be good to go!

Modem Setup

1. Plug the black cable to wall socket and the other end into the grey DSL port on the modem. If you have homeline services, use the DSL Filter.

2. Plug the power pack into your power point and modem and turn the modem on, using the (ON/OFF) button. 

3. Plug the yellow Ethernet cable into your device (e.g. PC, TV or game console).

You should be up and running in a few minutes. Boom!

You can find your Wi-Fi network name and password by logging into your NB604N modem at 192.169.1.1. Check out setting up wireless on NB604N for step by step instructions.

Cables

Telephone cable (RJ-11): This cable runs from the DSL port of your modem to your dedicated wall socket.

Ethernet cable (RJ-45): This cable runs from the Ethernet/LAN port of your modem to the Ethernet plug on your computer device.

A Media Access Control (MAC) address is a unique address for networked devices, based on the hardware of the device.

You'll find the MAC address on the base of your Slingshot modem.

The last 6 digits of this MAC address are the password to login to your modem's interface (all lower-case). 

For example, the password to log in to the modem would be "a57993".

For help logging into your modem settings, check out configuring your modem.

These step-by-step instructions will assist you in setting up and connecting your Netcomm NF4V modem to your Fibre or ADSL/VDSL broadband connection.

• Modem Setup for Fibre

  1. Connect one end of your Yellow/Blue Fibre Ethernet Cable into the WAN port of your Netcomm NF4V and the other end into the LAN1/GE1 port of your Fibre ONT (Optical Network Terminal). 

  2. Plug the power supply into a power socket and the other end into the power point of your modem.

  3. Repeat step 2 with your ONT, ensuring that it is also connected to the power. 

  4. Turn the power on at the wall socket and then turn your modem on by pushing the power (ON/OFF) button on the back or side of your modem.

  5. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the yellow LAN ports on your modem and the other end into your computer.

  You will find your Wi-Fi network name and password on the bottom of your Netcomm NF4V modem. Check out setting up wireless on NF4V to change your Wi-Fi name and password. 

  

  Cables

  Telephone cable (RJ-11 to RJ-11): This cable runs from the 'Telephone 1' port of your Netcomm modem to port on the back or bottom of your telephone device.

  Ethernet cable (RJ-45): This cable runs from the WAN port of your Netcomm modem to the LAN1/GE1 port of your ONT.

• Modem Setup for ADSL/VDSL

  1. Plug the black cable to wall socket and the other end into the grey DSL port on the modem. If you have homeline services, use the DSL Filter. 

  2. If you have homeline, plug the grey cable into the Phone Port on the DSL Filter and the other end into your phone.

  3. Plug the power pack into your power point and modem and turn the modem on (using the ON/OFF button). 

  4. Plug the yellow cable into your device (e.g. PC, TV or game console).

  You will find your Wi-Fi network name and password on the bottom of your Netcomm NF4V modem. Check out setting up wireless on NF4V to change your Wi-Fi name and password. 

  

  Cables

  Telephone cable (RJ-11): This cable runs from the DSL port of your modem to your dedicated wall socket.

  Ethernet cable (RJ-45): This cable runs from the Ethernet/LAN port of your modem to the Ethernet plug on your computer device.

Learn about factory resetting a FRITZ!Box 7490.

Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset. 

Method 1: Modem Interface

1. Connect to your Wi-Fi network or connect your device to your modem over ethernet.

2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.178.1, then press 'Enter' on your keyboard.

3. A box will then ask for a Username and Password. The username is normally created by you when you originally login to this page, otherwise try admin for the username and admin for the password.

4. Click 'System' from the left hand selection and choose 'Backup' from the options below.

5. Click 'Factory Settings' and then push the 'Loading the Factory Settings' button at the bottom. This will factory reset your modem.

Method 2: Calling Reset

1. Plug a phone device into either 'FON 1' or 'FON 2' ports of your modem. 

2. Dial the following numbers '#991*15901590*'. 

3. Wait for up to 30 seconds and your modem will begin to reset to its factory settings.

Learn about factory resetting a Netcomm NB604N modem. 

Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset. 

Method 1: Reset button

1. While the modem is running, find the 'RESET' button on the back of your modem. 

2. Use a small pin or paperclip to press and hold the 'RESET' button for 5-10 seconds.

3. Release the button and your modem will begin to restart. Once your modem is back on, it has been factory reset.

Method 2: Modem Interface

1. Connect to your Wi-Fi network or connect your device to your modem over ethernet. 

2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press 'Enter' on your keyboard.

3. A box will appear requesting a Username and Password. Enter the details shown below:

Username: admin
Password: admin

If admin does not work as the password, please try the last 6 characters of your MAC address. This information is located on the bottom of your modem. 

4. Once logged in click 'Management' from the left hand selection and choose 'Settings' from the options below.

5. Choose 'Restore Default' from the options below.

6. Select 'Restore Default Settings' to complete the factory reset.

Learn about factory resetting a Netcomm NF4V modem. 

Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset. 

Method 1: Reset button

1. While the modem is running, find the 'RESET' button on the back of your modem. 

2. Use a small pin or paperclip to press and hold the 'RESET' button for 5-10 seconds.

3. Release the button and your modem will begin to restart. Once your modem is back on, it has been factory reset.

Method 2: Modem Interface

1. Connect to your Wi-Fi network or connect your device to your modem over ethernet. 

2. Open your web browser (Internet Explorer, Google Chrome, Mozilla Firefox or Safari) and type in the address bar 192.168.1.1, then press 'Enter' on your keyboard.

3. A box will appear requesting a Username and Password. Enter the details shown below:

Username: admin
Password: admin

If admin does not work as the password, please try the last 6 characters of your MAC address. This information is located on the bottom of your modem.

4. Once logged in click 'Management' from the left hand selection and choose 'Settings' from the options below.

5. Choose 'Restore Default' from the options below.

6. Select 'Restore Default Settings' to complete the factory reset.

Attached are our user guides for our current Slingshot modems.

If you would like help setting up advanced features of the NF18AC which Slingshot do not support, click here to be taken to Netcomm's support page.

To change the WAN firewall for your NetComm router, follow these easy steps.

1. First, you'll need to login to your NetComm router.
2. Once you're logged in, click on Advanced Setup in the left-hand bar, and then click on WAN Service. You'll see this screen:
   
3. You'll see the Wide Area Network (WAN) Service Setup screen. At the far right of the screen, you'll see an Edit button - click it.
4. Below the MTU Size settings, you'll see a checkbox to enable/disable the firewall for your router.
   
5. Click on the box to ensure it's ticked (which means the firewall is enabled).
6. Once you've done this, click on the Apply/Save button, and that's it - you're done!

We've noticed that some customers have an incorrect "routing" set up in their NetComm router - this might cause issues browsing the 'net, so here's a reasonably simple fix that should help.

1. 1. First of all, you will need to log in to your routers web interface. If you're not sure on how to do this, read this article.
   2. Once you've logged in, you need to click on Advanced Setup in the left-hand navigation menu. This will open a list of more options - click on Routing, followed by Default Gateway.
   3. You'll see a screen something like this:
      
   4. There are two boxes, and you should see pppoa0 in one of these boxes. If it is in the right-hand box, please click on pppoa0 and then click the arrow that points to the left-hand box. This will move the pppoa0 to the left-hand side box.
   5. Once you've done this, click on the Apply/Save button in the bottom right.
   6. Now you will need to reboot your modem/router - you can do this by pushing the power button on the back of the modem.
   7. Once the modem/router is rebooted, check to see if you can browse. If you can - hooray! If not, please call our Tech Support team on 0800 89 2000 and let them know that this fix didn't work for you.

Changing the default login details for your NetComm router will help increase the security of your Internet connection by using a password that only you know. The default login details are publicly accessible information, so anything with an Internet connection can find them!

To change the login details for your NetComm router, follow these easy steps.

1. First, you'll need to login to your NetComm router.
2. Once you're logged in, click on Management in the left-hand bar, and then click on Access Control. You'll see this screen:
   
3. You'll see the Access Control -- Passwords screen.
4. There are fields at the bottom of the screen, allowing you to change the username and password for any of the three logins to your router. Slingshot recommends changing only the passwords, and for only the admin and support users.
5. You change the details by entering:
   • Username of the user you wish to modify
   • The new username - leave this the same
   • Old Password - by default this will be admin or the last 6 digits of the modem's MAC address
   • New Password - change this to a secure password. A good password is at least 8 characters long, does not contain personal information, and includes lower and uppercase letters and numbers.
   • Confirm the new password by re-entering it into the final field.
   
   The form should look similar to this image:
   
6. Once you've entered the details, click on the Apply/Save button. You're all done - if you click on Device Info in the left-hand menu, you'll now be prompted to log in to the router with the new details.

A Media Access Control (MAC) address is a unique address for networked devices, based on the hardware of the device.

To find the MAC address of your NetComm router, simply turn it over! You'll see a sticker on the bottom which has the MAC address on it.

The last 6 digits of this address are the password for your modem. Looking at the image below, the password to log in to the modem would be 75d55f.

You can manage your modem's settings by going to the Modem Interface. This is useful if you want to change your Wi-Fi's name and password, create a shared network drive or add a VPN.

If you're using your own modem, please see setting up a non-Slingshot supplied modem. 

Steps to accessing Modem Web Interface

1. Identify your modem below and note the login details.

2. Open an Internet browser and enter the default gateway address (e.g. 192.168.1.1).

3. Enter the username and password and you should be in!

If you're unable to login, you'll need to factory reset your modem.

Default Login Details

Netcomm NB604N

Type: ADSL Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

VB204W

Type: ADSL/VDSL Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

GF1V

Type: Fibre Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

TP150

Type: ADSL/Fibre Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

Netcomm NF4V

Type: ADSL/VDSL/Fibre Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

Fritzbox 7490

Type: Fibre Default Gateway: 192.168.1.1 Username: User defined on first login Password: none

Netcomm NF18AC

Type: Fibre Default Gateway: 192.168.1.1 Username: admin Password: last 6 characters of MAC Address (lowercase)

We aim to have your modem couriered prior to your broadband connection becoming active.

This means we can give you a more precise date of delivery once we have been given an installation date for your broadband.