At Slingshot, we take customer privacy very seriously. We have a code that you can input before making an outbound call that will hide your number as a once off. There is also the option to hide all future calls until otherwise specified. How great is that?

How to hide and unhide your landline number on outgoing calls

These codes only work if you are on our standard VoIP service, this just means your phone is plugged into the back on the modem.

Hide

• To hide your caller ID for a single call, dial *67 and then the outgoing number.
• To hide your caller ID for all future calls, dial *30 on its own.

Show

• To show your caller ID for a single call, dial *65 and then the outgoing number.
• To show your caller ID for all future calls, dial *31 on its own.

How to hide your mobile number on outgoing calls

For mobile, simply dial #31# before the number you want to call. Simple right?

FAQ's

• What if I use the old school phone network and plug my phone into the wall (a jackpoint)?
  You can still hide your landline number for single calls, dial 0197 and then the outgoing number.
• Is there any other way to hide my mobile number?
  Unfortunately we do not have another option to offer you at the moment. It is worth checking the manual/settings on your mobile device as it may have this capability built in!

Some international calling destinations are blocked by default in order to reduce the risk of phone hackers incurring significant charges on our customer accounts. The list of destinations is included below.

If you need to place a call to one of these countries, please contact us and we will add the number you'd like to call to an approved list.

We apologise for any inconvenience this may cause, however we believe this is necessary to protect our customers from incurring large bills.

Blocked International Calling Destinations:
Armenia
Burkina Faso
Central African Republic
Chad
Chile
Congo
Cuba
Democratic Republic of Congo
Diego Garcia
Equitorial Guinea
Eritrea
Estonia
Falkland Islands
Gabon
Gambia
Guinea-Bissau
Ivory Coast
Jamaica
Kiribati
Latvia
Liberia
Libya
Liechtenstein
Lithuania
Maldives
Mali
Mauritania
Moldova
Montenegro
Morocco
Nigeria
Principe and Sao Tome
Senegal
Serbia
Sierra Leone
Somalia

Easyphone features allow you to customise your homeline with add-ons for only $5 per month. Learn how you can add and manage your easyphone features.

Add and Manage your Easyphone Features

• What is included in easyphone features?
  Easyphone features provide you with access to 20 great add-ons that you can you use to customise your landline phone as depicted below.

  

• How can I add easyphone features to my homeline?
  You can simply add easyphone features to your homeline at anytime by following these instructions:

  1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

  2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

  

  3. Choose 'My Phone' and select 'Manage My Homeline' from the options below.

  4. In the new page, choose 'Save' ensuring that the New Plan has Easyphone Features selected. Easyphone features will be activated on your homeline immediately.

  

• How can I manage my easyphone features?
  You can customise your easyphone features at anytime through your Slingshot My Account.

  1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

  2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

  

  3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

  4. You will now be on the Easyphone Configurator page and here you can change and customise your easyphone features.

Frequently Asked Questions

• How can I setup my voicemail and access it?
  To setup your voicemail, follow the steps provided below:

  1. Dial *55 from your home phone. Once you have set up your voicemail, you can dial *55 from your landline to access your voicemails at anytime.

  2. Press 0 to access your voicemail settings. 

  1. Press 1 to set up your unavailable message
  2. Press 2 to set up your busy message
  3. Press 3 to set up your name
  4. Press 4 to set up a temporary greeting (if you're going on holiday etc.)
  5. Press 5 to change your PIN. 

  Press # after recording and follow the prompts to the recording and save it.

  If you set up a temporary greeting, it will become the default message as soon as it has been set. To remove the message, you will need to delete it.

• Is easyphone features available for everyone?
  Easyphone features is currently only available to customers on the Slingshot network for customers on the Chorus standard network, please refer to smartphone features.
• How can I enable a pin code on my homeline?
  You can enable a pin code for all outbound phone calls or only toll calls (calls with charges associated with them). This can be completed at anytime through your Slingshot My Account.

  1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

  2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

  

  3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

  4. In the Easyphone Configurator page choose 'PIN Code'. Enter your desired 4 digit pin code and click 'Enable PIN code for outbound calls'.
  
  If you wish to enable the PIN code only toll calls (calls with charges associated with them) click 'Only prompt for a PIN code for toll calls (local calling without an area code will not require a PIN)'.

  5. Click 'Submit' to save the changes and it will take up to 30 minutes for the pin code to be reflected on your homeline.

  

• How to setup call forwarding?
  With Call Forwarding, you can divert your incoming calls to somewhere else when you can't answer them yourself.

  If you set your phone to divert calls to a non-local landline number, then any call that is diverted will be charged at the standard rate. For example, if you divert calls to your mobile, the cost to you would be the same as if you'd called your mobile from your home phone yourself.

  1. Login to your Slingshot My Account. If you are unsure in how to access your Slingshot My Account, please review this article.

  2. Once you are logged in, scroll down to the bottom of the page and select MyAccount (Old).

  

  3. Choose 'My Phone' and select 'Manage EasyPhone Features'.

  4. In the Easyphone Configurator page select Call Forward then simply complete the Call Forwarding form to your requirements and click submit.

  

Learn about the homeline troubleshooting procedure and the checks you can perform which may resolve your services. 

Isolation Testing

Isolation testing can help identify the possible cause for your homeline issue. Performing this test helps avoid potential Chorus technician call out charges where the fault is caused by your equipment.

• Services on ADSL or VDSL
  1. Unplug all phones, modems, filters or any other devices from all jackpoints in your home. Some monitored home alarms may be automatically triggered if they're unplugged, so it might be a good idea to get in touch with your alarm provider first, to let them know what's going on.

  2. Take your phone to a jackpoint in your home and plug it in. Test the phone directly plugged into your jackpoint without the use of a filter by making and receiving phone calls.

  3. If your homeline issue is successfully resolved: this means that your other devices or equipment are the reason behind your loss of service. Plug your equipment back in piece by piece, checking the connection each time. When the problem returns you have discovered the faulty piece of equipment. 

  If your homeline issue persists: the problem may lie with your jackpoint, phone cable or the phone handset itself. Try another phone cable and if that doesn’t work, try the other jackpoints in your home, testing the connection each time.

  4. Lastly, we recommend running through steps 2 and 3 with another phone, to rule out your existing phone as being faulty. 

• Homeline Services on Fibre using Modem
  1. Unplug your telephone handset from the modem Telephone port (this is normally the 'Telephone 1' port) on the back of your modem. 

  2. Factory reset your modem by taking a pin to press and hold the tiny Reset button on the back of the modem. Hold this down for 5-10 seconds until the lights on your modem go off. Release the button and your modem will begin to restart.

  3. Once your modem is back on wait 10 minutes and then test your telephone handset in the modem Telephone port you were previously using (normally the Telephone 1 port).

• Homeline Services on Fibre using Jackpoint
  1. Unplug your grey telephone cable from the modem Telephone port (this is normally the 'Telephone 1' port) on the back of your modem. 

  2. Factory reset your modem by taking a pin to press and hold the tiny Reset button on the back of the modem. Hold this down for 5-10 seconds until the lights on your modem go off. Release the button and your modem will begin to restart.

  3. Once your modem is back on, wait 10 minutes and then plug the grey telephone cable in the modem Telephone port you were previously using (normally the Telephone 1 port).

  4. If you find your telephone handsets are still not operating from the jackpoints. We recommend testing your telephone directly in the modem Telephone port where the grey telephone cable was originally plugged in. 

  5. In the event that your handset operates when plugged directly into the modem, this would indicate that your internal wiring or phone jackpoint is faulty. If the telephone doesn't work from modem either, please contact our team for further investigation.

What should I do now?

If you find that you’ve performed all these steps, and you haven’t found a possible cause for your broadband issue, contact our team. We will complete some final checks with you before reporting a fault

We here at Slingshot take unwanted calls very seriously and recommend taking precautions if you receive such calls. 

Scam Calls

New Zealand, like many other countries, is targeted by off-shore scammers calling or texting national landline and mobile users. They attempt to persuade anyone who responds to cooperate in some way - usually to extract funds through deceit or extortion. This often involves obtaining remote access to a victim's computer and stealing internet banking details or convincing the victim to make a payment to an offshore account.

What do I do if I receive such calls?

If you are contacted by someone you suspect is a scammer, we want to hear from you as soon as possible. That way we can work with the industry to try and block the scam and prevent it from impacting others. The best way to let us know is by sending our team an email using our contact form and selecting the 'Query about my Account or Bill' option. Please ensure you include the following details within the description.

1. Date and time of call:
2. The number they called from (if possible):
3. The number they called:
4. Nature of call (what was said):

Nuisance Calls

We want to help you as much as possible to put an end to abusive, unwanted and malicious phone calls. With this process we will require your cooperation in obtaining relevant details related to the call and caller. These calls are understandably difficult to deal with and we wish to immediate concerns arising from such calls.

What do I do if I receive such calls?

If you are receiving such calls, the first step of action is to log all unwanted calls with the details listed below:

1. Date and time of call:
2. The number they called from (if possible):
3. The number they called:
4. Duration of call:

We recommend collecting 3-5 examples within a 48-72 hour period. Once you have collected this information, send our team an email by using our contact form.

If any call you receive is of a threatening nature or pose a risk to your health and safety, please contact the New Zealand Police immediately on 111. 

Here at Slingshot, we place a credit limit on accounts to help reduce the risk of surprise high bills. If you are reaching this credit limit on a regular basis, you may want to consider speaking with our Finance department on 0800 89 27 33 to see if they can raise the amount of your limit.

If you need to use a computer and have your iTalk phone plugged in, then yes you will need a router.

Slingshot supplies 4-port modem/routers and your iTalk phone will work with these. If you have an existing modem/router, you need one that supports NAT/PAT.

Some modem/routers support VoIP or SIP ALG, and if this functionality is enabled, then it can cause issues with either your broadband or your iTalk line. So we recommend that this functionality is disabled.

If you have any queries on if your modem/router is compatible with iTalk, click here to get in contact with us.

Yes, there are some Spark services that may prevent calls from coming through Slingshot. This can include the following:

• A Spark toll bar
• Spark call track
• Faxability may occasionally cause issues

In addition to this, some exchanges do not support land-to-mobile calling on direct dial with Slingshot; our customer services team will be able to assist you with any further questions or queries on this matter.

How can I tell if my toll calls are with Slingshot?

If you have forgotten your home phone number, simply pick up the handset and dial 1956 and listen! If 1956 doesn't work, try using 1957 instead.

By dialing this number, you will hear a voice telling you the number you are calling from - so make sure you do this from your home phone!

Learn how you can set up and check your voicemail messages. We provide voicemail services through the Slingshot network and our standard network. Depending on the network you are on will determine the steps you undertake.

Slingshot Network

• Setup your voicemail
  To set up your voicemail, follow these simple steps. If you find that these steps do not work for, we suggest referring to the standard network steps outlined below.

  1. Dial *55 from your home phone.

  2. Press 0 to access your mailbox options.

  1. Press 1 to set up your unavailable message
  2. Press 2 to set up your busy message
  3. Press 3 to set up your name
  4. Press 4 to set up a temporary greeting (for example, if you're going on holiday)
  5. Press 5 to change your PIN code

  3. Press # after recording your message and follow the prompts to listen to your message. Once you are happy with your message, press 1 to save it.

  If you set up a temporary greeting, it will become the default message as soon as it has been set. To remove the message, you will need to delete it.

• Check your voicemails
  1. Dial *55 from your home phone.

  2. Press 1 to listen to messages in your current folder. In order to access voicemails in other folders, select option 2. The folder options are presented below:

  1. Press 0 for new messages
  2. Press 1 for old messages
  3. Press 2 for work messages
  4. Press 3 for family messages
  5. Press 4 for friends messages
  6. Press # to cancel
• Checking your voicemails from another phone or mobile
  To check your voicemails from your mobile or another handset within New Zealand, follow the simple steps outlined below:

  1. Dial 0288886245.

  2. Enter your mailbox number. Your mailbox number is 64 followed by your home number (including the area code and excluding the 0 at the beginning). For example, if your home phone number is 09 123 1234, your mailbox number would be 6491231234.

  Please note that you will be prompted for your PIN code. If you are unsure of your PIN code, you can reset it by calling *55 from your home phone. Choose option 0 from the main menu, then select option 5. 

Standard Network

• Setup your voicemail
  To set up your voicemail, follow these simple steps. If you find that these steps do not work for, we suggest referring to the Slingshot network steps outlined above.

  1. Dial 083210 from your home phone.

  2. Enter 1234 as your pin code, this is your temporary PIN for when you first dial in.

  3. Choose a new PIN and decide whether you'd like to enable PIN protection for accessibility to your mailbox. We recommend not sharing your PIN to ensure your mailbox is secure.

  4. Follow the voice prompts to set up your mailbox. 

  5. Record your name. You will hear your name when you call your mailbox to check your messages.

  6. Record your personal greeting to welcome callers and invite them to leave you a voice message.

  Note: You can change your personal greeting, mailbox name and PIN at anytime. Simply call 083210 from your home phone and select option 3 (personal options) from the main menu.

• Check your voicemails
  1. Dial 083210 from your home phone.

  2. Enter your mailbox number and press #. Your mailbox number is your home phone number (including the area code and excluding the 0 at the beginning). For instance, if your home phone number is 09 123 1234, your mailbox number will be 91231234.

  3. Enter your PIN code, by default this is 1234.

  These steps will also apply if you are accessing your voicemail from another phone or mobile nationally.

• Checking your voicemails internationally
  Dial the country code you are calling, followed by 64, then 83 083210. Enter the mailbox number followed by the # key, and then the PIN code followed by the # key. For instance, calling from Australia, we would dial 61-64-83-083210-9-2018000-#-1234-#.

In order to dial a number in another country you'll need to know their access code. 

To call another country from New Zealand:

1. Dial 00 (this is the New Zealand exit code) before the country code. 
2. Enter the area code (without the zero if the number starts with a zero) and the phone number you wish to call. 

e.g. 00 (NZ exit code) + 44 (UK country code) + 1 (area code) + 12345678 (phone number)

For a list of individual city codes check out https://countrycode.org/ and click on the country you're after.

We have some great value calling packs - super handy if you have friends and family down the line or overseas.
You can check out our Calling Packs and Toll Rates here.

Do I need a Slingshot Homeline?
Yes you do. If you’re already a customer, you can add one on for $5 per month through My Slingshot or by Contacting Us.

What you need to know:
- Calls are charged/used at a per minute rate (if you talk for 1 minute 10 seconds it will use 2 mins of your calling pack).
- Any unused minutes will not carry across to the next month, this includes calls made any time of the day or night.
- Calls to mobiles are excluded, unless specifically stated.
- If the 100 hour limit is exceeded, our standard per-minute rates will apply until more minutes are allocated after your bill date.

We reserve the right to disconnect or charge our standard per-minute rates if activity is inconsistent with normal residential usage patterns and excludes activities such as auto-dialling, continuous call-forwarding, telemarketing, call centres, fax, or voicemail broadcasting. The service must not be re-sold. Only applies to Slingshot direct-dial calling.

Below are our current per minute rates. Press ctrl+f and type in the name of the country you're after to get there nice and fast. If you'd like a downloadable copy of these rates click here.

For information about the available 2 hour caps click here. 

An active homeline is required for a broadband connection. In the case of Naked Broadband, we will remove the homeline after the broadband has been activated. Please remember that by having a Naked Broadband plan, you will no longer have a home phone number, and will be unable to make emergency (111) calls - you'll need to use your mobile, or an alternative land line for these.