Learn how you can setup your homeline services on a Fibre connection with Slingshot. 

Connecting your Homeline

• Option 1: Connecting it through your modem

  Slingshot homeline services are provisioned to operate through the Telephone 1 port on the back of your modem. This means that you can plug your handset into the back of your modem using the grey telephone cable (this is supplied with your modem) and start calling out immediately. 

  

• Option 2: Integrated Wiring with Voice Box Installed

  Slingshot new Fibre installation orders include integrated home wiring and this is completed at the time of the installation of your Optical Network Terminal (ONT). Integrated Wiring will allow you to utilise your existing jackpoints for homeline services. 

  With Integrated Wiring where you have a small white box installed near your Optical Network Terminal (ONT), the grey telephone cable will plug into this box which will allow you to use your other jackpoints normally. 

  

• Option 3: Integrated Wiring through the Jackpoint

  In some instances the integrated wiring for your home is completed through the jackpoints internally. For those cases, we can plug the grey telephone cable into the modem Telephone 1 port and the other end into any jackpoint in your home. This will allow you to use all other jackpoints in your home normally. 

   

This article explains the consent process for the installation of Ultra Fast Fibre Broadband.

Type of Consent Required

• Right of way (ROW) or shared driveway
  Everyone who lives down the right of way or shares their driveway will be required to provide consent for the Fibre installation. Here's a quick video explanation courtesy of Chorus NZ.

• Multi-dwelling Unit (MDU)
  If you're in an apartment or flat, the owner of the building is required to provide consent. Body corporate can award consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.

• Rental Property
  As of 11th March 2021 as part of the Residential Tenancies Amendment Act 2020. Tenants can request to install fibre broadband, and landlords must agree if it can be installed at no cost to them unless specific exemptions apply. You can find the full amendment act here.
• Housing New Zealand
  Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or propertymanagementservice@hnzc.co.nz to follow up on progress with their consents.

Fibre Installation Company Details

Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.

• Whangarei
  Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
  Email: fibreconsents@northpower.co.nz
  Phone: 0800 667 847
• Christchurch & Rolleston
  Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
  Email: Support@enable.net.nz
  Phone: 0800 434 273 Opt.0
• Waikato, Taranaki & Wanganui
  If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Tuatahi First Fibre is your local Fibre installation company. You can download the consent form here. Tuatahi First Fibre contact details are:
  Email: servicedesk@ultrafast.co.nz
  Phone: 0800 342 735 - Opt.3
• All other cities and metropolitan areas
  Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
  Phone: 0800 642 726

To get the best speeds from your fibre here are a couple of rules you can follow:

• Try and plug your devices directly into your modem via an Ethernet Cable
• You can use WiFi however walls, appliances, distance and other wireless devices and access points can start to slow you down.
• For the best experience use modern and updated devices.
• Your fibre connection to the internet will have a greater capacity than what most servers will need to deliver their services, you will only go as fast as what a server will provide but with Fibre you can deliver many services at once, enough to ensure the whole family can enjoy the internet at the same time.

You should not remove the ONT (Optical Network Terminator) or the power cable.

These units are provided and owned by the LFC (Local Fibre Company) and are specific to the address they are installed to.

They will not work at a different address.

The ONT should only be touched by the LFC's Technician when relocating it (or even removing it and reinstalling it). the reason is because the ONT is a delicate piece of technology owned by the LFC and they want to make sure it is not damaged.

What if I'm renovating or want it moved to another part of the house?

We understand alot of kiwis love a good DIY project. If you are renovating or simply want to move the ONT please get in touch with us here. We will let you know how to sort this.

Yes, but there are a few limitations which may prevent this from happening:

1. Moving towns
2. Other providers allowing us to take the number
3. You already have a phone line with us and want us to host a second line within the Fibre modem/router.

Slingshot Fibre hosts your phone line from the router and it can be wired back into your home to be deliver to all your phone jacks which previously worked at the time you installed you Fibre connection.

The phone will be delivered using SIP technology, which allows us to offer a bundle of EasyPhone features to be added to your home line at an extra cost per month.

That’s ok – we’re here to help.

My modem is online but I don’t know how to set up my WiFi.

Click here for instructions on how to set up your wireless network.

The technician has left but my internet is not working.

Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you.

The technician has left and there is still work to be done to restore my property to its original state.

Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.