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Fibre Consents Process
This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of Consent Required
Everyone who lives down the right of way or shares the driveway will be required to provide consent for the Fibre installation. Here's a quick video explanation courtesy of Chorus NZ.
If you're in an apartment or flat, the owner of the building has to provide consent. Body corporates can give consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
Residents of a rental property will require approval from the landlord to proceed with the Fibre installation. The technician will provide you with an installation plan and terms for the Fibre installation, before this signed, your landlord must approve the plan before work can begin.
Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or firstname.lastname@example.org to follow up on progress with their consents.
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Phone: 0800 667 847
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Phone: 0800 434 273 Opt.0
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Ultrafast Fibre is your local Fibre installation company. You can download the consent form here. Ultrafast Fibre contact details are:
Phone: 0800 342 735 - Opt.3
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726
To get the best speeds from your fibre here are a couple of rules you can follow:
- Try and plug your devices directly into your modem via an Ethernet Cable
- You can use WiFi however walls, appliances, distance and other wireless devices and access points can start to slow you down.
- For the best experience use modern and updated devices.
- Your fibre connection to the internet will have a greater capacity than what most servers will need to deliver their services, you will only go as fast as what a server will provide but with Fibre you can deliver many services at once, enough to ensure the whole family can enjoy the internet at the same time.
You should not remove the ONT (Optical Network Terminator) or the power cable.
These units are provided and owned by the LFC (Local Fibre Company) and are specific to the premise.
They will not work at a different location.Can Fibre host my current home line?
Yes, but there are a few limitations which may prevent this from happening:
- Moving towns
- Other providers allowing us to take the number
- You already have a phone line with us and want us to host a second line within the Fibre modem/router.
Slingshot Fibre hosts your phone line from the router and it can be wired back into your home to be deliver to all your phone jacks which previously worked at the time you installed you Fibre connection.
The phone will be delivered using SIP technology, which allows us to offer a bundle of EasyPhone features to be added to your home line at an extra cost per month.Do I need a new modem/router for Ultra-Fibre?
When you have Ultra-Fibre installed at your property, your Local Fibre Company (LFC) will install a device called an Optical Network Terminal (or, ONT) on the inside of your house. This device is part of the install and becomes the new demarcation point (which is where the LFCs responsibility ends). The ONT is what establishes your connection to the Ultra-Fast network - think of it like a modem.
After the ONT, you will need a router to provide a wireless network and/or wired (ethernet) network. This device is generally called a Residential GateWay, and Slingshot will provide you with a modem and anything else you need to get up and running, you will only need to pay for postage & handling.
In the unlikely event that you decide to leave Slingshot, you will have to return the Slingshot modem to us.
The Slingshot-supplied Gateway is called the NF18AC and you can view the user manual here.
That’s ok – we’re here to help.
My modem is online but I don’t know how to set up my WiFi.
Click here for instructions on how to set up your wireless network.
The technician has left but my internet is not working.
Hopefully the technician has explained what the problem is and what his plan is to remedy it. If not, or if you still have concerns, please contact us so that we can get it sorted for you.
The technician has left and there is still work to be done to restore my property to its original state.
Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the re-instatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.Fibre Frequently Asked Questions
Why get fibre? Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
How fast can it go? In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using Ethernet. To test the speed of your connection, visit linetest.nz and do a speedtest.
Do I need a new modem? You’ll get a fibre compatible modem with your new plan – no worries!
Can I use my current landline number? You sure can.
How long does it take to install? How long is a piece of fibre? Some fibre installs are simple, and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic service activation can take as little as five days when fibre is already installed at your home. Full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, start to finish. But rest-assured we’ll make sure you’re kept in the loop along the way.
What are the types of consents? The law requires that other property owners who are affected by your connection sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed. If you have a shared driveway, or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage getting these consents.
Can I speed up the consent process?
Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. You can also download forms yourself and ask your neighbours to sign them if you like, to help speed up the process. You can find your LFC and download fibre consent forms here.
What are the options for build? There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to consider keeping your copper cable, as well as installing a new fibre cable, to ensure they still fully work. LFC Chorus shares more detail on the build types, but your LFC will discuss everything with you in person at the agree phase.
What does it cost? The NZ government covers all costs for standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know at the agree stage when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.What is Gigantic Broadband?
What is Gigantic Broadband?
Slingshot Gigantic Fibre Broadband is the fastest speed we can offer. It allows up to 900Mbps download and up to 450Mbps upload.
Typically, the faster you go the more data you consume, so our Gigantic Fibre plan has the option of choosing an unlimited data plan. Our unlimited plans have no monthly data cap or hidden usage policies. (It’s the perfect plan for households with loads of people all using the internet)
How do I get connected?
Provided you’re in a fibre capable area you can sign up directly on our website here. The installation process is the same for all fibre connections (which you can read more about here) which means that if you already have a fibre connection you can upgrade to Gigantic really easily through our MySlingshot section. Customers in Ultra Fast Fibre and Northpower areas may need to have a technician come out to install a new ONT.
Will I need a new modem?
If you’re an existing customer you may not need a new modem/router.
For a new customer we will send you a new router.How fast is Gigantic?
Slingshot Gigantic Fibre Broadband is the fastest plan we have and has the capacity to deliver at 900Mbps download and 450Mbps upload.
For the best delivery to your devices you should connect via ethernet cable to the modem/router we supply you to avoid any bottle neck or interference from using Wireless.
When connected via Ethernet you should see a good result as the connection allows up to 900Mbps.
The results may be impacted by:
- The available hardware resources of your device
- The location of the test server
- Applications installed
- Configuration of your system
To help gain a better test result you can try:
- Modern hardware with a lot of available resources
- An update operating system, some perform better than others
- Boot up in safe mode, this will disable any non-essential computer services and helps alleviate load on hardware resources.
- Test to our speed test sites only. Linetest.nz and choose the correct location, try both as well. These testing sites are not a definitive result.
- Ensure no one else is using the internet in your household at the time of your test
- Ensure your ethernet cables are above CAT 5e
- Ensure you network adapter in your PC is connected at 1000 Mbps and not any less
- Disconnect all other devices and isolate your best computer to the modem/router
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.