How can we help?
What do I do if I'm receiving nuisance calls?
Telemarketers keeping you up at night? We may be able to help with that!
First things first
If the nature of the calls you are receiving is leaving you feeling threatened or endangered in any way then contact the police as soon as possible.
If you are receiving nuisance calls there are some steps we can take to get them to stop but we'll need a bit of information from you first. Take note of the times the calls are coming in (it may be helpful to keep a pad and pen near your phone). Once you've collected 5 examples over a 72 hour period get in touch with us here and we can work on getting them to stop.
Please note that we are unable to divulge the information of the caller or callers contacting you or take any action on calls originating from overseas.Port Filtering
To protect our customers from cyber attacks, we network block inbound traffic (TCP/UDP) associated with the following ports. If you have an onsite email server (business email server), NAS servers, Web server or remote admin access to router, then network port filtering may impact you. To resolve this, simply log onto MySlingshot and on the main page select ‘Off’ under Port filtering.
Note: Network port filtering will not impact your normal internet browsing, video streaming, gaming or email services.
SSH (Secure Shell), File transfers
SMTP (email sending)
Bootstrap server, DHCP
Bootstrap client, DHCP
remote manage DHCP, DNS server
NetBIOS name service
SMB over IP
HTTP RPC remote procedure
A local area network (LAN) is very small network comprised of computers and peripherals, as a home internet consumer, a LAN would normally only be large enough to provide internet throughout your home, however a LAN can also be as large as an office space.
The router we provide you manages the network layer connectivity for the LAN but you may have to configure your devices to be recognised by other devices on your LAN and access the internet.
An example of home networking is creating a media server hosted on your LAN which your TV, wireless devices and desktop computers will be all able to access and stream the content from the server.
Slingshot does not provide support for LAN setup but there’s plenty of information on the internet to help guide you.How to manually configure the DNS in your router
DNS Servers are:
Preferred DNS Server: 126.96.36.199
Alternate DNS Server: 188.8.131.52
Preferred DNS Server: 2402:8200::1
Alternate DNS Server: 2402:8200::2
Router/Modem: Netcomm NB604N, NF4V, GF1v, NF18AC
- Login into your router to see how to do this.
- Once you have log into your router click
- Advanced Setup
- Select the below radio buttons and manually enter in the IP addresses.
Be sure not to make an error with the IP addresses else you may not be able to resolve web pages, if you make this change and noticed you’re unable to resolve web pages please double check you have entered the correct ones. Also, we recommend using our DNS to help resolve websites promptly, using other DNS may increase latency and therefore may increase load times of web pages.
The NF4v, GF1v, and NB604n may not have the option to configure IPv6 IP addresses but could become available as new firmware is released.
Router/Modem Fritzbox 7490
- Log into the router – see here for how to do this
- Click on Internet
- Account information
- Click the DNS Server
- Enter 184.108.40.206 in Preferred and 220.127.116.11 in the Alternative
- Click apply.
The Slingshot Helpdesk will do their best to help you get connected to the internet, and help you with any internet connection related problems.
This list is intended to clarify exactly what it is that we do and do not support.
SLINGSHOT HOMELINE AND/OR TOLLS
- We support Slingshot customers' use of our VoIP, Homeline and Tolls product.
INTERNET CONNECTION (BROADBAND OR DIAL-UP)
- Establishing and maintaining the connection from the exchange to your house/premises.
- Connection speed issues from our modem/router over Ethernet.
- We support getting you online with the modem/router we provide and support, and we will attempt to help set up and troubleshoot all other compatible modem/routers but will refer to you to the Vendor of that device if required.
- We will configure the wireless only on the modem/routers we provide.
- We support and troubleshoot the connectivity of only one fully functional device to your modem/router, any other devices will be supported as best effort.
- We will investigate wireless speed and stability issues, but have no control of your surroundings which can interfere with your wireless.
- We support the modem/routers basic wireless configuration only if it’s a modem/router we have supplied.
- We will support up to one device on your wireless LAN (local area network), any other devices will be supported as best effort.
- The setup of SMS, APN and MMS.
- Network faults and calling faults for any device using a Slingshot SIM that is approved for use on our network
- Our mobile application
- Navigate to the Control Panel in the Start Menu by searching for it
- Click on Network and Internet and then Network and Sharing Centre
- In the left-hand menu, click on Change adapter settings
- Right Click on the Ethernet adapter and then select properties
- Under Ethernet properties, highlight Internet Protocol Version 4 (TCP/IPv4) and click properties
- Check Use the following IP address and enter the necessary router details (this can vary from router to router), also check Use the following DNS server addresses as well and manually enter a DNS address (eg 18.104.22.168)
- Click on OK to Save settings and then click OK on the properties page
IPv4 (Internet Protocol Version 4) addresses are stored in an easy to read 32-bit format, making it easy to configure home networks and routers. For example 192.168.0.1 is a IPv4 address and so is 22.214.171.124
IPv6 is designed as a replacement for IPv4 as IPv4 only had a limited number of public address available. IPv6 is a 128-bit format that is written as a hexadecimal and can be written like 2001:4860:4860::8888 or 2001:4860:4860::8844.
IPv6 would only affect your public facing address for now as everyone is assigned a unique number when you go online.What is Malware/Spyware?
Malware is short for Malicious Software and it categorises a variety of hostile or intrusive software such as Trojans, Ransomware, Adware and Worms.
This is software that can be downloaded to your computer or mobile phone without your permission and can go by undetected too. These programs are designed to harm your computer or device and can steal your private information as well such as your Banking details.
The best way to prevent malicious software is to keep your PC and your mobile devices up to date with the latest security patches as well as using reputable antivirus programs.What is MTU
MTU stands for Maximum Transmission Unit. This the maximum amount of data that can be sent and received in one data transaction.
This is a setting that we typically do not change in our modems and routers as it is now a fixed and standard value of 1492 or 1500 depending on modem type.How might Copyright Infringement occur?Copyright infringement can be a very difficult topic to discuss - and ultimately, if you're the account holder, then you are responsible for everything that is downloaded using your account details.
Preventing copyright infringement on your account can be technical and quite difficult. Please read the below information, and if you need any further clarification, please contact our Technical Support team on 0800 89 2000.
Some common causes of copyright infringement via the Internet are listed below:
- File Sharing Applications: A computer system in your household may have file sharing applications installed upon it. These applications have many uses, but they can be used to share material that is protected by copyright.
- We suggest that you check your computer for any programs or applications that you are not familiar with.
- Viruses or Trojans: Some computer viruses or trojans may take control of some functions of your computer and then use your computer for copyright infringement.
- We suggest that you install and use an antivirus program to check your computer regularly for infections. Slingshot offers a comprehensive antivirus software called ESET NOD32.
- Other Users: If you share your Internet connection or computer system with other users, such as your family or co-workers, then these individuals may be using your connection to infringe copyrights.
- We suggest that you monitor the usage of your Internet connection or home computer.
- Unsecured Access: If you use a wireless modem, you may not have secured it to prevent others from using your Internet connection. If copyright information is downloaded from your connection through an unsecured connection you may be held responsible as the owner of the broadband account.
- We suggest that you consult the user guide that came with your modem for further information on how to configure your wireless modem to prevent unauthorised access, or contact our technical support team.
- Hosted Material: If you host a website, then this may have been hacked and infringing copyright material could be incorporated without your knowledge.
- We suggest that you inspect your website to ensure that no copyright protected content is incorporated within it.
We recommend searching for the GoTalk setup email. If you have lost this email, you can reset your password by calling our helpdesk 0800 89 2000How do I setup GoTalk?
All you need to do is download the app (iTunes or Play store), enter your GoTalk username and password, and start making calls.
We would have emailed you your GoTalk username and password. Currently GoTalk is only available to Slingshot Naked Broadband customers.What are the Gotalk calling rates?GoTalk is designed to be used with Calling Packs, you can choose between any of the following calling packsNew Zealand calling packs:
Or one of these International calling packs:
- Unlimited National Landline Calling $5
- 1000 mins to NZ mobiles $15
You can add a calling pack by using Slingshot My Account. To see a full list of the destination covered by the International calling packs check out the calling pack page on our website here.If you don’t have a calling pack loaded on your slingshot account you will be charged the normal slingshot landline calling rates. (National calls $0.14 & Landline to Mobile $0.26)Removing your old Slingshot dial-up connection
- 100 hours to top 10 International Networks $10
- 100 hours to top 20 International Networks $15
- 100 hours to top 50 International Networks $25
I have updated my dial-up connection number, but now I am having issues connecting, what do I do?
- Open 'My Computer'
- On the left-hand pane, select 'Control Panel'
- On the left-hand pane, select 'Switch to Classic View' if it is not already selected.
- Open 'Network Connections'
- Right-click on your old 'Slingshot' dial-up icon
- Left-click on 'Delete'
That's it! Just make sure that you're deleting the old dial-up connection, not the new one!
Here are some links to set up a dial-up connection:
Slingshot's dial-up access number is 0873 08880This number is charged as a local call - this means that if you are charged for local calls, these will appear as a separate charge on your bill.Can I re-join ESET NOD32 if I've had it before and cancelled?
You sure can! Simply click on ESET NOD32 Anti-virus in the My Account section of the Slingshot website and request the service.
Please note however that the 30-day free trial is available only once.
This can happen if you use dial-up to connect to the Internet. When you first set up your connection, you create a dialler. This dialler is the program that saves your Slingshot dial-up connection details so that all you need to do is open it and click on the "connect" button.
Some websites will offer an alternative dialler - generally for the purpose of making it easier for you to re-visit their website in the future. Unfortunately, some of these diallers will change the number you are dialing to! This means that instead of dialing a free local number, you are now dialing an international number, and being charged the international rate to that destination. The charges for these international calls will then appear on your next invoice from your telecommunications provider.
These diallers were developed as a more discreet and convenient way of receiving stuff on the Internet than being charged via your credit card. They can be used to pay for content like:
- adult services
- music downloads
- chat lines
- online games
- weather reports
..and much more!
The good news is that if you're using a broadband connection to connect to the Internet, you are very unlikely to have this happen to you!
What can I do to protect myself against this?
As a first step, we recommend downloading the ESET NOD32 antivirus program - available via Slingshot for only $5 per month. Installing a good antivirus program will allow you to scan your computer system and get rid of malicious software that has already been installed. It will also help protect you from further attempts to install this sort of software in the future.
As well, we recommend you follow the following extra security tips:
- Do not download unfamiliar email attachments
- Do not click on unknown links, or sites offering free access
- Physically disconnect the phone line from your computer when you are not using the Internet, or when you turn your computer off
- Increase your Internet security settings.
- Place a toll bar on your phone account (if you have your homeline & tolls with Slingshot, we have a FREE service that does this).
Internet dialler charges associated with accessing content on the Internet are applied to the account of your homeline provider and will appear on your phone bill. If you have received an unexpected charged on your bill, it may mean that you or someone else using your phone has accessed this content on the Internet. You are required to pay for these charges, so it's important that you take the necessary precautions!
Firstly, try pressing Ctrl F5 to force a refresh.
If that doesn't work then place the below code on your site - this will instruct no caching:
<META HTTP-EQUIV="CACHE-CONTROL" CONTENT="NO-CACHE">
If you continue to have issues after entering this command in, give us a ring on 0800 89 2000.
Cookies are small files on your computer that are generally created by your web browsing. Websites can create and store a cookie on your computer to remember your settings.
For example, on the login page for Facebook there is a small checkbox underneath where you enter your email address, which asks "Keep me logged in". If you tick this box, then Facebook will create a cookie on your computer that will remember your details. This way when you next visit Facebook, you will not need to log in!
What is a virus?
A computer virus is malicious code that attaches itself to another program, file or document on your computer, the code will not do anything until it’s executed by the end user, once it’s running on the computer it has the potential to corrupt and destroy data.
What is the best defence?
To ensure you have a reputable and updated anti-virus application installed on your devices which access the internet or share files off devices who are connected to the internet.
What can you do if you get a computer virus?
Remove the device from the internet immediately and disconnect any other devices from it.
Seek professional assistance to see if any data can be recovered and if the system can be recovered.
A fresh install of your operating system can also remove the virus but you will not have access to any of your old files as everything will need to be wiped.
Click here to see some helpful suggestions to saying safe onlineTips for staying safe online
Tips for staying safe online
A good rule of thumb is to never give your personal information out especially credit card details.
Always try to validate who you may be dealing with, if it seems suspicious then do not interact
There are trusted services which you can complete financial transactions with on the internet but triple check with that business verbally over the phone if you’re unsure the website or email is legitimately from them.
Applications will often release updates, this helps to ensure new features work and interact with other computer processes at their best, it can also help patch security holes in the application.
Hardware can also be exploited, ensure you mobile devices and computer systems are running the latest firmware, you can go to vendor support pages for support or you maybe prompted to update if automatic updates is something your device is configured to do.
You should have a reputable antivirus application installed on your devices and allow it to update as required.
If you’ve gone to a website and downloading something which you’re not 100% sure about then do take some caution, software which does not have a certification could be malicious
If you do not know the sender and the attachment or link was not requested by your from a contact then do not click on the link or open the attachment, this is a very common method of trying to gain information or access to your machine.
Also create a complex password for services like banking logins, PayPal or accounts which may contain sensitive information. For example, password should contain lowercase and uppercase alphabetic characters, numbers and special characters. The longer your password is the longer it can take to crack, for example 12 characters can take up to 200 years to crack with the current technology available.
FirmwareHow does Slingshot manage its network?
Here at Slingshot, we spend a lot of time looking after our broadband network. This is to ensure the best possible experience for all our customers. Without getting into the nitty gritty, there are two main things that allow us to do this:
This is a very important part of how we look after the network, and it is applied to all our broadband plans.
We use a system called Deep Packet Inspection (DPI) to identify and protect types of traffic that are latency-sensitive (delay-sensitive) and popular applications (like Facebook and World of Warcraft or other games) above other traffic. This means that at times of high network load, less time-sensitive traffic types will be affected. Examples include BitTorrent and peer-to-peer (p2p). The good news is that p2p and other traffic types such as YouTube are accelerated by our industry-leading caches, which we'll get to shortly.
Our DPI configuration is constantly fine tuned as well, so your feedback is extremely important to us - it can only make things better for everyone. To do this, please use the Contact Us link to the right.
For more information about our network traffic management, go to our Bandwidth, data caps and P2P explained article.
In order to accelerate the delivery of international content, Slingshot caches p2p, video streaming, and HTTP traffic (like browsing). This allows you to make the most of our free downloading periods and not be limited during peak times. Another great benefit is savings on international bandwidth for Slingshot, which can then be passed down to you!
We have also made some tweaks that enable you to remove your connection from the cache if you'd prefer - you are in control of the experience you want.
What is Slingshot Wiring Insurance?
Wiring insurance is an optional add-on to your Slingshot home line and broadband services. This covers the costs of repairs to faulty internal wiring and jack points in your premise due to general wear and tear.
How much is Slingshot Wiring Insurance?
Wiring Insurance is $3.95 per month.
What does Wiring Insurance cover?
The costs of internal home repairs (from general wear & tear) including:
- Copper wiring
- Ethernet cabling
- RJ45 wall sockets
Service faults caused by faulty internal wiring:
- Noise on the line (static or crackly) or a crossed line.
- Inability to call out (no dial tone) or your line can't be dialed.
- Frequent disconnections to your internet service or loss of broadband connection.
What does Wiring Insurance not cover?
- Computer or modem devices (including cables).
- External cabling between your home and another building on your property.
- Changes that are not fault-related
- Damage caused by renovations.
- Damage caused by natural disasters.
- Any intentional damage to premise equipment.
What sort of charges could I be liable for, without Wiring Insurance?
If a technician carries out repairs on your premise, Slingshot will on-charge the costs involved. This can be up to $230.
Can I still be charged, even if I have Wiring Insurance?
Yes. If a fault is logged and it turns out that the fault lies with your modem or equipment, then a No Fault Found fee of $130 will be applied. The best way to avoid this charge is to complete all troubleshooting requested by Slingshot technical support before logging a fault.What if I decide not to take up Slingshot Wiring Insurance, what is the call out fee for a technician?
There is no "call-out fee" as such if you don't have Wiring Insurance. However, you may be subject to charges from the technician. These charges vary, and can range up to $230.What you need to know about data size
What is the difference between Kilobits and Kilobytes?
Data transfer is always measured in bits
Bit per second, equals 1 bit
1000 bits make a kilobit (kbps)
1000 kilobits makes a megabit (mbps)
1000 megabit make a gigabit (gbit/s)
Data storage in bytes.
8 bits make a byte (B)
8 bytes make a kilobyte (KB)
1000 kilobytes make a megabyte (MB)
1000 megabytes makes a gigabyte (GB)
When you see a transfer rate on your internet it’s very likely to be shown as mbps not MB.
1megabyte is equal to 8 megabits so dividing your transfer rate by 8 will show you the data size you are transferring.
For example: 50mbp / 8 = 6.25MB
For another example, if you’re testing your gigabyte fibre connection and test 900mbps, that has the capability of transferring 112.5MB a second to your computer, to get you’re an idea of how much capacity that is you only need 25mbps to stream Ultra HD quality via Netflix.
If you would like more detail, click this Wikipedia link for more infoWhat is PPPoE/PPPoA, and what's the difference between the two?
PPPoE (Point to Point Protocol over Ethernet) and PPPoA (Point to Point Protocol over ATM) are two methods that Internet Service Providers use to deliver an Internet connection to households or businesses.
Most New Zealand ISPs use PPPoA, and it's important that your modem be configured correctly in order to get a connection. A lot of Australian providers will use PPPoE, so if you bring an Aussie modem to New Zealand, it may not work!What is an IP address?
An Internet Protocol that identifies each computer on a network.
It is a unique string of numbers separated by full stopsWhat do the broadband data allowances mean?
Your broadband usage isn't based on the length of time that you're connected, rather it's the amount of data uploaded and downloaded. Data usage is generally measured in gigabytes (GB) and refers to any form of data that is either sent or received on your connection. This includes the downloading of web pages, sending and receiving email, file sharing, and live streaming. One gigabyte is equal to 1024 megabytes (MB).
One gigabyte is approximately the equivalent to:
- Visiting 8,500 web pages, or
- Watching videos on YouTube for approximately 13 hours, or
- Downloading 200 3-minute music files, or
- Sending 204,800 text-only emails or sending 280 high-resolution pictures via email, or
- Talking on your iTalk line (VoIP) for 120 hours
Yes. If you have an active monitored alarm in your house, you will require the Connection & Wiring option for your broadband installation.
This option may also be required due to circumstances like:
With the Connection & Wiring, a Chorus technician will come to your home and install everything for you. The technician will not configure your modem, but everything else will be setup and ready to go.
- The internal wiring in your house
- The distance between your house and the phone exchange
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.