Network Status – Slingshot

360000128353 360000128353

How can we help?

Topics
Network Status
Planned Outages:

There is a planned upgrades for the My Slingshot account/login services. These upgrades will improve the overall performance and security of these services.

The outages will occur on:
- Saturday 21 May 11pm to Sunday 22 May 5am
- Saturday 28 May 11pm to Sunday 29 May 5am
Chorus Planned Scheduled Maintenance

Start Date and Time: 23/05/22 07:00

End Date and Time: 25/05/22 17:00

Service Affected: Fibre Broadband

Area/s Affected: Franklin District, areas include Pokeno

Outage Duration: 15mins

Event Description: Please note: Work will be done on all 3 days.

Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.

If you are having issues connecting after 25/05/22 17:00, please reboot your modem if your service is still down. Thanks for your patience.
Check for outages in your area
Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region.
- Fibre Broadband
  Click here for outages in Christchurch
  
  Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu
  
  Click here for outages in Whangarei
  
  Click here for the rest of New Zealand
- ADSL and VDSL Broadband
  Click here for outages.
What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network.

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 89 2027.
Electricity Outages and Faults
Learn about what you can do in the event of an electricity outage or fault.

Check for outages in your area

Your local lines company is responsible for fixing electricity outages and faults. Select your region to look for known outages in your area. If you need to report an outage that is not listed on your local lines company faults page, we have provided the appropriate contact details below. Electricity outage services operate 24 hours a day, 7 days a week.

Get the app! Check your balance, manage payments, scan your Wi-Fi network and heaps more. You call the shots with the Slingshot app!
Still have questions?
Submit an email

The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!

Planned Outages:

Chorus Planned Scheduled Maintenance

What do I do when my outage is resolved?

Check for outages in your area