10/07/2025 - Planned Outage on 16th July 06:00 am - 12:00 pm
 

As part of our continual improvement process, we have scheduled an activity that will result in a loss of redundancy for a small number of voice customers.  What this means is that there is no expected loss of service however we will be removing the backup voice server from our network for the duration of the activity.

This activity is from 06:00am to 12:00pm on 16/07/25. If you have any further questions, please call our customer care or contact your account manager.

Learn about what you can do in the event of an electricity outage or fault. 

Check for outages in your area

Your local lines company is responsible for fixing electricity outages and faults. Select your region to look for known outages in your area. If you need to report an outage that is not listed on your local lines company faults page, we have provided the appropriate contact details below. Electricity outage services operate 24 hours a day, 7 days a week.

Connection problems? Head to our network status page. For all other outages, choose your broadband service and follow the link relating to your region. 

• Fibre Broadband
  1. Click here for outages in Christchurch
  2. Click here for outages in Hamilton, New Plymouth, Tauranga, Whanganui, Tokoroa, Hawera, Cambridge and Te Awamutu
  3. Click here for outages in Whangarei
  4. Click here for the rest of New Zealand
• ADSL and VDSL Broadband
  1. Click here for outages.

What do I do when my outage is resolved?

After an outage, you will need to restart your modem by simply turning the power off and then back on. This will reconnect your modem to our network. 

If you are still having issues connecting to the internet after restating your modem, call our technical support team on 0800 89 2027.