Moving your broadband, power and home phone is simple and easy with our dedicated move house team. Just let us know at least two weeks before you move in and we will take care of the rest.
Moving my Services
We provide two simple methods for you to move your services to another address.
Learn how to place a move of house request through your Slingshot My Account for your home line and broadband services.
1. Login to your MyAccount and click the ‘My Plan’ link at the top of the page.
2. Choose the ‘Move House’ option and search for your new address.
3. Select the address you are moving into and complete the rest of the form. You will need to enter the following details:
Date you are moving in
Service at the new address (ADSL, VDSL or Fibre)
Whether you require a homeline or not
Data plan and whether you require any additional features
4. Click 'Get It Now' once you’re ready to submit your request.
Our dedicated move house team will assist you in getting your power services connected at your new address. You can contact them by calling 0800 89 3495. Alternatively, you can send our team an email by completing our Contact Us form.
Please note that if power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm.
Moving House FAQs
It can take up to 10 working days for your local service company to complete the move of service requests. We recommend submitting your move request at least 2 weeks before your actual move-in date. This will allow us to ensure a smooth transition of services.
Moving services to another address is generally free of cost. If there are any charges associated with your move, we will advise you of these prior to the move being completed.
Note: If you are moving power services and power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm.
As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Slingshot will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.
Have you tried our app?The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.