Moving your broadband and home phone is simple and easy with our dedicated move house team. Just let us know as soon as possible or at least two weeks before you move in and we will take care of the rest.
How do I move my services?
We provide two simple methods for you to move your services to another address.
You can contact our dedicated move house team by calling 0800 89 3495. Alternatively you can send our team an email at by completing our form here. Our team will then be in touch with you accordingly.
How much notice should I provide?
We recommend submitting your move request at least 2 weeks before your actual move in date. This will allow us to ensure a smooth transition of services.
Does it cost to move house with Slingshot?
Moving services to another address is generally free of cost. If there are any charges associated with your move, we will advise you of these prior to the move being completed. Please note that you are required to agree to a 12 month contract with Slingshot when moving homes.
Can I keep my current phone number?
As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Slingshot will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.
Learn how to place a move of house request through your Slingshot My Account.
1. Login to your MyAccount and click the ‘My Plan’ link at the top of the page.
2. Choose the ‘Move House’ option and search for your new address.
3. Select the address you are moving into and complete the rest of the form. You will need to enter the following details:
Date you are moving in
Service at the new address (ADSL, VDSL or Fibre)
Whether you require a homeline or not
Data plan and whether you require any additional features
4. Click 'Get It Now' once you’re ready to submit your request.
It can take up to 10 working days for Chorus to complete move of service requests and we recommend submitting the request as early as you can. This means that you are providing as much notice as possible to ensure a smooth transition.
Have you tried our app?The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.