Moving your broadband, power, and home phone is simple and easy with our dedicated move house team. Just let us know at least two weeks before you move in and we will take care of the rest.

Moving my Services

We provide two simple methods for you to move your services to another address.

• Do it yourself online!

  1. Log into your My Account and click the ‘My Plan’ link at the top of the page.

  2. Choose the ‘Move House’ option and search for your new address.

  

• Contact our move house team

  You can contact our dedicated move house team by calling 0800 89 2000 (opt.3). They are available from 8:00 am to 9:00 pm Monday to Friday and 9:00 am to 5:30 pm on weekends and public holidays.

  Alternatively, you can get in touch with our move house team via email by filling in our Contact Us form. Simply select the "I am moving to a new address" option and our team will then be in touch with you accordingly.

Moving House FAQs

• Got power with Slingshot?

  We want to make sure your move is hassle-free, and that you have power at both addresses while you move if you need to when you place your move request let us know when you want the power to start at the new address and when you want the power to stop at your old address.

  
  Please note that if power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm. 

• How much notice should I provide?

  It can take up to 10 working days for your local service company to complete the move of service requests. We recommend submitting your move request at least 2 weeks before your actual move-in date. This will allow us to ensure a smooth transition of services. 

• Is it free to move my services?

  Moving services is usually free. If there are any costs involved we will let you know in advance. We don't require you to enter into a new minimum 12-month contract agreement. Any existing contract arrangement you have will remain unchanged.
  
  Note: If you are moving power services and power is disconnected at the new property, there could be reconnection charges. Our standard reconnection charge is $70 for requests before 4 pm and $120 after 4 pm. 

• Can I keep my current phone number?

  As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Slingshot will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.