This article explains how you can follow up on the progress of your connection and track the delivery of your modem. 

Track my Order

• ADSL & VDSL Services
  New connections take 5-10 working days to complete and we will notify you over email and text message once we receive a scheduled connection date from Chorus (installation company). The Chorus technician completes the connection at the exchange and in the event that site access is required, the technician will be in contact with you to arrange this. For updates on the progress of your connection, send our team an email.
• Fibre Services
  Fibre connections take 5-10 working days to complete and can be take longer than a month if consents are required or the installation is complex. We will update you with your installation appointments over email. 

  You can track the progress and keep up to date with your scoping and installation appointments via your Slingshot My Account. For updates on the progress of your connection, send our team an email. 

  

• Reschedule my Connection
  We will notify you over email and text message once we receive a scheduled connection date from your local installation company. If you wish to reschedule your connection, you can do so by following the advise provided below:

  ADSL and VDSL 

  Send our team an email and we will contact Chorus on your behalf to request your desired connection date. Please note that rescheduling is based on Chorus technician availability in your area. 

  Fibre

  You can reschedule your Fibre connection scoping and installation dates through your Slingshot My Account. Login to your My Account and click the Reschedule button. If you experience any issues while attempting to reschedule your connection dates, send our team an email. 

  

• Tracking my Modem
  We will dispatch your modem closer to your scheduled connection date. Once your modem has been sent, an email will be delivered to you with your delivery address and the Track and Trace number. If you have not received this email, you can track your modem delivery via your Slingshot My Account. 

  

  It is also important to note that modem deliveries do not require a signature. Therefore, the modem will still be delivered to you even if you are not at home.

• I'm Connected
  That's awesome news! With all connection types when the physical installation is complete to the home, we must still wait for the local service company to update their records internally for the broadband service to operate. We will confirm over text message and email once your services are ready to use. 

Learn about our change of ownership process and how you can transfer your account to someone else.

Before we get started, we need to mention that each Slingshot residential account can only have one main account holder. You are more than welcome to have others authorised to make certain changes or query issues - you'll just need to add them on. You can check out how to do so here.

Update The Name On My Bill

• I'm the account holder and wish to change ownership of my account

  In order to change the ownership of your Slingshot account into another name, you will be required to complete our change of ownership form.

  Here is a checklist of the details you will require to complete the change of ownership form.

  1. New account holders name
  2. New account holders contact number
  3. New account holders email address 

  We will then be in touch with the intended account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.

  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 
  

  1. You are authorising the person whose details you are providing to take full ownership of your Slingshot account (all previous account details can be seen by the person taking over the account).
  2. You agree to remain liable for all charges on your Slingshot account incurred up until the date of transfer.
  3. You understand that you will lose access to the Slingshot account and all information relating to it including bill history/emails.
  4. This request is not complete until the services are transferred to the new account holder and approval of this request is subject to credit checks on the new account holder.
• I wish to take ownership of a Slingshot account

  In order to take ownership of an existing Slingshot account, you will be required to complete our change of ownership form. 

  1. Your address (address where you currently or previously resided):
  2. Address of services (address of services you are taking over):
  3. Account number (account number of services you are taking over):
  4. Digital copy of your NZ drivers license or passport

  We will then be in we will be in touch with you and the account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.
  
  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 

  1. You authorise Slingshot to perform a credit check and understand that the approval of this request is subject to credit checks.
  2. You certify that all information is provided is true and to the best of your knowledge.
  3. You agree  to be responsible for all charges relating to the Slingshot account once the ownership of the account has been transferred.
  4. You comply to be bound by the connection terms and conditions applicable to the Slingshot account, as well as any contract terms and pricing plans active on the account. You can find our current terms and conditions here.
  5. You understand that you will be required to pay all charges associated with the Slingshot account including although not limited to, monthly/weekly/fortnightly fees, delayed charges such as toll calls or data blocks, power charges, and any early termination fees which may apply if the account is cancelled before the end of the contract term.
  6. You accept that there might be charges associated with the process of relocating your services to another address.

This Privacy Policy applies to customers who joined Slingshot prior to 7 March 2022 and will be replaced with our updated policy from 8 April 2022.

Slingshot (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see https://www.privacy.org.nz/

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from?
We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available.
  If possible, we will collect personal information from you directly.

How we use your personal information

We will use your personal information:

• to verify your identity

• to provide services and products to you

• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

• to improve the services and products that we provide to you

• to undertake credit checks of you (if necessary)

• to bill you and to collect money that you owe us, including authorising and processing credit card transactions

• to respond to communications from you, including a complaint

• to conduct research and statistical analysis (on an anonymised basis)

• to protect and/or enforce our legal rights and interests, including defending any claim

• for any other purpose authorised by you or the Act.

• Disclosing your personal information

We may disclose your personal information to:

• another company within the Vocus group
• any business that supports our services and products, including any person that hosts or maintains
• any underlying IT system or data centre that we use to provide the website or other services and products
• a credit reference agency for the purpose of credit checking you
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)
• any other person authorised by you.
• A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, please email us. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website’s public areas, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Nabbed a flash Samsung tablet in our 2021 Christmas deal? Here's all the warranty and support deets you might need.

• What's under the hood?

  Samsung Galaxy Tab A7 Lite (Wi-Fi) - Gray
  2.3GHz, 1.8GHz SPEED Octa-Core CPU
  3GB RAM
  8.7" screen with 1340 x 800 (TFT) resolution
  32GB internal storage expandable up to 1TB with MicroSD card
  8MP rear camera and 2MP front camera
  Wi-Fi 802.11 a/b/g/n/ac 2.4G+5GHz
  5100mAh battery capacity
  Android OS
  0.366kg weight
  Model SM-T220NZAAXNZ

• Getting support

  If you need help with your tablet, visit Samsung's support site or give them a call on 0800 726 786.

• Warranty

  Your Samsung Galaxy Tab A7 Lite is covered by a standard 12-month manufacturer's warranty.

• Early cancellation

  If you cancel or switch your broadband services before the end of your 12-month term, you'll need to pay an early termination fee comprised of:

  Broadband contract early termination fee: $250
  Tablet early termination fee: $200
  Total early termination fee: $450

  If you terminate your services under our No Dramas contract, you'll still need to pay the tablet early termination fee.

Samsung is a registered trade mark of Samsung Electronics Co., Ltd. This promotion is not sponsored, endorsed, administered or associated with Samsung.

Please note, we are also a member of the Telecommunications Disputes Resolution. The Telecommunications Disputes Resolution is a free and independent service that all customers can use if you are dissatisfied with how any issues are being dealt with.

For more details on this service, please visit their website here

Important Note: Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court.

Learn all about Fibre Broadband and what is involved in the installation process.

Frequently Asked Questions

• What is Fibre?

  Fibre is the best broadband service available on our network, delivering our most superior internet performance. Fibre provides a reliable, consistent experience throughout the day and allows you to get all your tasks completed online much faster.

• How can I get Fibre?

  You can sign up for Fibre online by selecting the plan you require and entering your address. Alternatively, you can also sign up with our Sales team on 0800 89 6000. When you submit an order with our team for Fibre services, we will then request your local Fibre company to complete the installation.

• What to consider before signing up for Fibre?
  1. With Fibre broadband the home phone operates over the Fibre internet connection and the copper line is removed/reutilized to complete your Fibre installation.
  2. If you have a medical alarm or security system running through your landline, we recommend contacting your manufacturer to confirm if it will operate over the Fibre network.
  3. Homeline services through the Fibre network also do not operate in the event of a power outage.
• How is Fibre installed and how long does it take?

  Fibre connections generally take 5-10 business days for remote connections (when an Optical Network Terminal is already installed in the premise). If you require the Optical Network Terminal to be installed, the installation can take up to 3 months depending on consents.

  There are a variety of methods to install Fibre and we will choose the best option for each property. The installation plan of the Fibre connection is agreed upon with you before the work begins. You can read more about Chorus Fibre installation methods here.

• Can I keep my home phone number and do I require a new modem?
  1. You can certainly retain your existing phone number with any upgrade to Fibre requests.
  2. We will supply you with a modem rental for a one-off delivery cost of $14.95.
• How fast is Fibre internet?
  Fibre broadband uses optical fibre technology which is the fastest and most reliable internet service currently available. The broadband speeds you experience are dependent on the plan you select and a range of factors such as the number of devices connected to the internet, your modem and cables, your computer/device and any applications/programs running in the background.

  You can test your broadband speeds at anytime here. Listed below are our recommendations for the most accurate results:

  1. Make sure nobody else is online.
  2. Use an Ethernet cable to plug a computer into your modem.
  3. Ensure that there are no programs, applications or other web pages running on your computer at the time of the test.

The Medical Dependency Register is for Slingshot Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.

What is a Medical Dependency Register?

Slingshot will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.

Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Slingshot liable for any loss as a result of services not being provided.

Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.

Customers must apply to be on the Slingshot Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.

Slingshot does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.

Slingshot will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.

The following medical conditions are indicative of reasons why a customer will want to be on the Slingshot Medical Dependency Register:

1. People who are known to be at high risk of respiratory emergencies
2. People who are known to be at high risk of mental health disorders
3. People who are dependent on medical technology in the home
4. People who are known to suffer from conditions which may cause them to suddenly lose consciousness
5. People who are at a high risk of cardiovascular emergencies
6. People with a known medical condition who live alone without the necessary support of others including those in remote locations

This form is to be completed by the Slingshot Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support. Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.

Please download and email the completed form and medical certificate to:
customersupport@team.slingshot.co.nz or post to:

You can keep your home phone number if you’re in the same house and moving providers to Slingshot but some conditions may apply if you’re moving area.

If you wish to keep your number, the number needs to be active with your current provider. 

If you’re moving on to Naked Broadband then you are not provided a phone line.

If you have any questions Click here to email the Slingshot Sales team.

Learn how you can sign up with Slingshot and enjoy the benefits of excellent broadband with great service!

Frequently Asked Questions

• How can I join Slingshot? 
  You can join us here at Slingshot by simply signing up online via our website, or by calling our friendly Sales team on 0800 89 6000. 
• Does Slingshot have any joining fees?
  There are no joining fees at Slingshot, as we are always happy to extend our Slingshot team! Although depending on the service you sign up for, there may be an installation charge. We will always inform you of any installation fees during your sign-up or prior to the connection taking place. 
• What is the best plan for me?
  We have plans that are suitable for every household. Our plans range from 150GB plans for limited data users to Unlimited plans for higher data users. You can also change your plan at any time through your Slingshot My Account.  
• What services can I get with Slingshot?
  Here at Slingshot, we proudly offer the following additional services to you: 

  1. Broadband with Landline services
  2. Mobile plans
  3. Power services

  We also offer optional add-ons such as Anti-virus, Wiring & Maintenance insurance, and Family Filter. 

• What speeds are available on Broadband plans?
  On our ADSL & VDSL plans, the speeds are dependent on your area based on your distance from the exchange.

  On our Fibre plans, we offer up to 100Mbps Download / 20Mbps Upload. You can also add a Gigantic boost to your plan which allows up to 900Mbps download / 450Mbps Upload. 

• How long does it take to be connected?
  Generally new connections take 5-10 working days to complete, from the time you sign up with Slingshot. We will notify you over text and email once a connection date is provided from Chorus. Fibre connections that require consent can take up to 3 months to complete. 
• Will Slingshot provide me with a modem?
  We offer modem rental for just $5 per month plus a one-off $14.95 shipping and handling fee. As these are rental modems, we require these modems to be returned when/if you decide to leave Slingshot - We hope we can keep you!

Your LSP (losing service provider) account details are the name, phone number and account number from your previous provider.  We may need these details before we can set up your tolls or broadband with Slingshot if you are transferring your services across.

If you are unsure of what these details are or if you suspect they may have changed due to a move or change in phone number call your old provider and they should be able to let you know.

Gigantic Fibre is the fastest broadband plan we offer – it’s capable of download speeds up to 900 Mbps and upload speeds up to 450 Mbps.

Our Gigantic Fibre plan has no data caps – it’s totally unlimited, with no hidden usage policies. That makes it perfect for households with heavy internet users (or if you just fancy having the quickest connection).

How do I get connected?

If you already have fibre, the process is very quick and easy – it’ll only take a few days to get you up and running on Gigantic Fibre.

If you’re not yet set up on fibre, we’ll need to get it installed in your house. That process can take a bit longer, but we reckon it’s well worth it.

New to Slingshot

If you’re in a fibre-capable area you can go ahead and sign up online or give our friendly Sales team a call on 0800 89 6000.

Slingshot customers

For the clever folk already with Slingshot, head to My Slingshot to order your upgrade or give the team a call on 0800 89 6000.

Note: fibre customers in Ultrafast Fibre and Northpower areas may need to have a technician come out to install a new ONT (that’s the fibre box installed on your wall).

Will I need a new modem?

We offer fibre capable modem rental for just $5 per month plus a  one-off $14.95 postage and handling fee.

Maximum speeds will vary and are affected by various factors, including how your device is connected to the internet (e.g. using an Ethernet cable is far better than using Wi-Fi), the capabilities of your device, the number of devices connected, the time of day, and where the data is downloaded from.

You may have heard that the Government has passed a law called the Copyright (Infringing File Sharing) Amendment Act 2011. This law allows the owners of copyrighted material (often called 'rights owners') to enforce their rights against people who use file sharing applications to illegally download copyrighted material (content).

Currently we report on Copyright Acts requests annually.

We don’t publish an in-depth report into other requests. That’s not to say we never will, but at the moment we believe our time is better spent on key ISP business, and not introducing reporting that ultimately will be funded by our customers.

In general, we release information to third parties like the New Zealand Police and Courts when we are required to by New Zealand law.

We don’t currently, no.

We fully support the filter's intention, which is to prevent people accessing child exploitation material on the Internet. However, we understand there are a number of concerns about the effectiveness and operation of the proposed filter.

Currently we do not have enough detail to be able to address these concerns to our comfort. This is why we have not implemented the filter. 

We do however provide an objectionable material filter that can be turned on in the members section of our website.

We have a policy, based on the NZITF Disclosure Guidelines.

We are committed to protecting our community and users. If you are a security expert or security researcher and you believe you have discovered a security related issue with our websites, network, CPE, or other systems, we appreciate your help in reporting the issue to us responsibly.

We ask the security research community give us an opportunity to correct issues and vulnerabilities before publicly disclosing it. If you give us reasonable time to respond to your report before making any information public, and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research, we will not bring any lawsuit against you, or ask law enforcement to investigate you.

Contact Information

The best method for contacting our security team is via email. You may encrypt your email to us with PGP if you wish to protect the contents of your email. We are also open to anonymous reports, so long as we have a valid method of corresponding with you (e.g. an anonymous email relay service).

Vocus Group NZ Security Team
security@vocusgroup.co.nz
ID: E24A7B33, Fingerprint: CC3E DDBF AFD1 C03A FA10 25B8 7C84 5646 E24A 7B33

Our public key can be obtained from most well-known public keyservers such as:

• keyserver https://pgp.mit.edu
• keyserver https://keyserver.ubuntu.com
• keyserver hkp://zimmermann.mayfirst.org

You can use this key to encrypt and secure messages to us.

To start using it, you'll need to install an OpenPGP/GPG software on your computer. Below you'll find a list of possible solutions for your operating system:

OS X   https://ssd.eff.org/en/module/how-use-pgp-mac-os-x

Linux   https://ssd.eff.org/en/module/how-use-pgp-linux

Windows   https://ssd.eff.org/en/module/how-use-pgp-windows-pc

iOS   https://itunes.apple.com/app/ipgmail/id430780873?mt=8

Android   https://play.google.com/store/apps/details?id=org.sufficientlysecure.keychain

Please import the public key into your local OpenPGP Key-Manager.

Below are some handy forms and documents. If you would like to save one to your computer just right-click the link and select "Save Link as".

Medical Dependency Form - Broadband 

Medical Dependency Form - Power 

Cable Guide

When you signed up with us you would've been asked to commit to a contract. This means that you have agreed to remain a Slingshot broadband customer for a minimum of 6 months or more. The contract begins the day your services have been connected.

You can change your data allowance at any time without any effect on your contract.

If you decide to terminate your service which is still in contract you will be charged the early termination fee. Your termination fee is specific to the services you agreed to upon sign up.

If you do need to end your services within your contract term please get in touch with us to discuss fees will be incurred before you proceed.

When moving your services to another address, you will not be charged the early termination fee on your current contract, any existing contract arrangement you have will continue unchanged.

For a full list of our terms & conditions, click here.

To see our move fees, click here.

For information about Slingshot modem rentals, click here. 

As part of s122 of the Copyright Act, attached below is Slingshot's annual compliance report.

Probably! Slingshot broadband is available almost anywhere but if you want to be super certain then just click the "Check Availability" button on any of the plan pages on our website to find out.

• Step 1: We ask Chorus to connect your premise to the broadband network.
• Step 2: Chorus checks to see if they can connect you.
• Step 3: Chorus enables your broadband connection at your local exchange
• Step 4: Slingshot will send you an email and SMS confirming that you're connected and your line is active.
• Step 5: If you selected the Connection & Wiring option when you signed up, we will send you an email to arrange a time for the technician to visit.
• Step 6: If you asked for a modem/router, this will be sent via courier a day or two prior to your connection.
• Step 7: You will need to install your modem and line filter(s).
  • There is a guide in your modem pack called "Your Wireless Modem - How to get it going" which explains how to set your modem up.
  • Alternatively, you can use these links if you have a Slingshot-supplied modem, or an existing modem.
• Step 8: Connect to your new broadband service and start surfing!

We should have you up and running within 10 working days from joining us.

What are the benefits to having Slingshot's Ultra-VDSL?

Ultra-Fibre is broadband with a twist! Previously, broadband in New Zealand has been mostly supplied over a copper-wire connection. Fibre instead uses fibre optic cables - tiny glass tubes with the data being transferred via light. This means that you have more available bandwidth, and in many cases, a faster connection. All the copper lines in your home will still stay there, they just won't be used anymore!

Fibre has a different set of requirements to copper-based broadband, and the biggest restriction is location. The New Zealand government has a long-term plan to get fibre access to 75% of New Zealand by the end of 2019, and has given access to multiple companies across New Zealand to lay the fibre network. The fibre network is rapidly growing, and once the local fibre company has laid fibre on your street, you may be eligible for Ultra-Fibre!

What does Fibre offer?

Ultra-Fibre offers an increase in both download and upload speeds, and a much more consistent Internet experience at your home. You should be able to have multiple devices and computers all connected to the Internet without experiencing the slow-down that can happen on ADSL/ADSL2+.

What speeds can I expect on Fibre?

The fastest plan on Slingshot's Ultra-Fibre has a theoretical maximum speed of 700-900Mbps download and 500 Mbps upload (these speeds may be affected by your home network setup and individual computer's network cards). We have other options available for customers that do not require such a quick connection as well, with maximum speeds of 50 Mbps download and 10 Mbps upload. Of course, these speeds are the maximum, and not average speed. To get a better idea on what speeds to expect, how to get the most out of your Fibre, and how to avoid getting Broadbangry, check out our helpful video below!

Family Filter provides a simple and non-intrusive first line of defence for your home against the more unsavoury corners of the internet. With Family Filter enabled, undesirable material will be inaccessible on devices on your network without needing to install any software.

Family Filter blocks access to:

• R16+ nudity and pornographic sites
• Known hacked or infected websites
• Dating, drugs, gambling, alcohol, tobacco sites
• Websites about hacking, dark web, and other illegal activities
• Suicide and self-harm sites

Frequently Asked Questions

• How much does Family Filter cost?
  Family Filter is free for the first 12 months, then just $5 per month.
• How do I enable/disable Family Filter?
  You can enable or disable Family Filter in My Slingshot anytime.
• What can I do if I come across unsafe content with Family Filter enabled?
  We can't guarantee that we can block 100% of all unsafe material online although we try our best, and block the vast majority. If you do come across a site that should or shouldn't be blocked please email URLreview@familyfilter.net.nz with the details.

  If you've recently enabled Family Filter and are still seeing undesirable material you may need to restart your modem to make sure the new settings are applied.
• Will I get an alert if someone tries to access blocked content?
  No, Family Filter is anonymous and we don't offer reporting or alerts on blocked content.
• Do I still need anti-virus or internet security software if I have Family Filter?
  We strongly recommend ensuring all your devices are up to date with security software installed. Family Filter is a first line of defence against unsavoury content and is not designed to replace internet security or anti-virus software.
• Will Family Filter affect my internet speed?
  Nope.