This article explains how you can follow up on the progress of your connection and track the delivery of your modem. 

Tracking the progress of your connection

• ADSL & VDSL Services

  Our connections take 5-10 working days to complete and we will notify you over email and text message once we receive a scheduled connection date from Chorus. The Chorus technician completes the connection at the exchange and in the event that site access is required, the technician will be in contact with you to arrange this. For updates on the progress of your connection, feel free to send our team an email. 

• Fibre Services

  Fibre connections take 5-10 working days to complete and can be take longer than a month if consents are required or the installation is complex. We will update you with your installation appointments over email. 

  You can track the progress and keep up to date with your scoping and installation appointments via your Slingshot My Account. For updates on the progress of your connection, feel free to send our team an email. 

  

• Tracking my Modem

  We will dispatch your modem closer to your scheduled connection date. Once your modem has been sent, an email will be delivered to you with your delivery address and the Track and Trace number. If you have not received this email, you can track your modem delivery via your Slingshot My Account. 

  

  It is also important to note that modem deliveries do not require a signature. Therefore, the modem will still be delivered to you even if you are not at home.

Slingshot product offer summaries

When you signed up with us you would've been asked to commit to a contract. This means that you have agreed to remain a Slingshot broadband customer for a minimum of 12 months or more. The contract begins the day you are billed for your first month of broadband access.

You can change your data allowance at any time without any effect on your contract.

If you cancel your broadband account prior to the conclusion of the contract term, you will be charged an early termination fee of $199 - $250 , depending on what type of broadband you have at your home.

When moving house or your phone line, you will not be charged early termination fees when you sign into a 12 month contract, The only exception is if the address you move to has fibre available, and you choose to select ADSL or VDSL instead.

To see our move fees, click here.

There are many ways to get fibre from the street to your home, the implementation design completed by the install technicians and discussed with you will depend on your property type, the layout of your house, access and obstructions like gardens, trees or driveways.

Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP).

Install types can include aerial cable, underground piping, surface cabling, and your LFC (Local fibre Carrier) will try to suggest the least disruptive option.

If you have other connected devices such as a monitored house or medical alarm, you may want to consider keeping your copper cable, although most monitoring systems can work over the fibre connection, we suggest speaking with the vendor of those products during the scoping stages, if you do move the monitoring to the fibre then they will rely on the Internet connection.

Your LFC will discuss everything with you in person.

The NZ government covers all costs for standard fibre installs up to $1200. If there are any additional costs the property owner will need to pay these to their LFC (Local Fibre Carrier) 

Standard install: the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.

Non-standard installation: your LFC (Local fibre Carrier) will let you know at the agree stage when they first assess your property.

Additional costs may be involved for the following:

1. A house situated more than 200 meters from the fibre connection point on the road
2. Extra wiring or electrical work
3. Additional connection point requested
4. Additional requested such as hiding the cabling behind a fences or in an unusual place.

If Fibre was previously installed at the premise then it can take as little as 5 days to install.

However, for new installs it can take some time due to:

1. Gaining consent when you reside in a Multi Dwelling Unit (MDU) or live on a Right of Way (ROW).
2. Challenges faced during physical install of the fibre cables
3. Fibre not being available in your area

The New Zealand Government have recently made changes to help speed up Consent issues.

Full installations with two visits from the install technicians will take longer as new lines need to be organised into your home.

The average installation is approx. 25 days, start to finish.

Although it can take some time, it’s worth it. During this time Slingshot will provide you with up to date communications. What we can do is provide you with a Copper connection while you wait for Fibre. 

Fibre removes all the typical impact conditions that you may have experienced with using copper, copper would be impacted over distance reducing your line speeds, fibre does not, also fibre is able to serve high speed plans where the upload is considerably more than a copper connection.

With the extra capacity Fibre provides to the end user it allows multiple devices in the home to be on the internet at the same time with no bottleneck as end users experienced with a limited upload rate ADSL 2 offered, now with Slingshots Gigabit plan you able to have a 500Mbps available for upload and 1000Mbps download which far out preforms any Copper connection.

Even if you have fibre which is not Gigabit you are still going to enjoy a telecommunications service operating at the speed of light while utilising the best able data management delivery service available.

Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously and let’s you stream music seamlessly.

It takes up to 5 working days to connect your toll calling service with Slingshot. If you're eager to know when your tolls are with us, you can dial the national FREE test line:07 832 0000, and a recorded message will let you know which company you're with. If it says Slingshot then you're good to go!

You can keep your home phone number if you’re in the same house and moving providers to Slingshot but some conditions may apply if you’re moving area.

If you wish to keep your number, the number needs to be active with your current provider. 

If you’re moving on to Naked Broadband then you are not provided a phone line.

If you have any questions Click here to email the Slingshot Sales team.

No! There is no contract associated with Slingshot Homeline or Tolls.

Yes, you are required to have your calling (tolls) with Slingshot.

 Click here to view our current toll rates

Click here to view our current calling packs

Setting up your homeline with Slingshot can take up to 10 working days, which includes transferring your number from another provider. 

Not for your homeline, we'll handle that.

You may still incur charges from your old provider if you have additional services with them, such as mobile phone services or broadband. Please contact your old provider if you have any queries about these charges.

Slingshot, it's a better place. It's vibrant, exciting, and dynamic.

We're in business to give New Zealanders a better deal on their phone and Internet services, and we like to create a working environment that's a better place for our employees.

If, like us, you're a progressive thinker, you're always looking for new ways to make things better, you love working with people and you want to grow then you'll fit in well at Slingshot.

The dynamic nature of our industry, evolving technology, and the responsibility we place on our people's shoulders means you will achieve more than you thought you were capable of. Many of our people move upwards with Slingshot to take on senior roles.

We are an inclusive company, we welcome cultural diversity and we reward high achievers.

We are always on the look out for enthusiastic, smart, and motivated customer service people and technical staff. All you need is flawless spoken and written English; a passion for helping people; preferable experience in customer services or call centre work; and a zest for solving problems.

If you're looking for full time or part time work, check us out on SEEK - we regularly advertise positions there. Alternatively send your CV to jobs@slingshot.co.nz.

We would love to hear from you!

Your LSP (losing service provider) account details are the name, phone number and account number from your previous provider.  We may need these details before we can set up your tolls or broadband with Slingshot if you are transferring your services across.

If you are unsure of what these details are or if you suspect they may have changed due to a move or change in phone number call your old provider and they should be able to let you know.

You may have heard that the Government has passed a law called the Copyright (Infringing File Sharing) Amendment Act 2011. This law allows the owners of copyrighted material (often called 'rights owners') to enforce their rights against people who use file sharing applications to illegally download copyrighted material (content).

If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in the street address. If it's a unit or apartment you can try just the address of the building and then choose your number from the list.

If that's still not working then give our team a call on 0800 89 2000 and they'll be able to help you out

If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added as an authority on your account through our MyAccount section. 

1. Log in to your MyAccount by clicking here and entering your username and password.
2. Click on "My Details" at the top of the page
   
   
   
   
3. Click on "Authorised People"
   
   
   
   
4. Click "Add Authorised Person"
   
   
   
   
5. Fill out the details of the person you'd like to have added and click "Save Authorised Person" and you're all done!
   
   

To change the name of the ownership of your Slingshot account, both the existing account holder and the new account holder will need to get in touch with Slingshot. Any outstanding balance on the account must be cleared before the account is transferred to the new person.

In order for us to proceed with your request, you will need to provide the details listed below, as well as your New Zealand drivers licence or passport.

To send us this information, you can get in touch with us here, you can also attach the required file images.

Once we have received the information and you meet our customer criteria we can then go through the process of changing the account.

Terms and conditions for Change of Ownership

Our terms and conditions relating to our change of ownership process have been provided. In confirming your details (listed above), you are agreeing to the terms outlined below.

Currently we report on Copyright Acts requests annually.

We don’t publish an in-depth report into other requests. That’s not to say we never will, but at the moment we believe our time is better spent on key ISP business, and not introducing reporting that ultimately will be funded by our customers.

In general, we release information to third parties like the New Zealand Police and Courts when we are required to by New Zealand law.

We don’t currently, no.

We fully support the filter's intention, which is to prevent people accessing child exploitation material on the Internet. However, we understand there are a number of concerns about the effectiveness and operation of the proposed filter.

Currently we do not have enough detail to be able to address these concerns to our comfort. This is why we have not implemented the filter. 

We do however provide an objectionable material filter that can be turned on in the members section of our website.

We actively monitor breaches, and inform customers should their email or log in details be compromised. To date, we have only ever seen email addresses compromised by spammers, and have locked these down and communicated the breach to customers.

We have a policy, based on the NZITF Disclosure Guidelines.

We are committed to protecting our community and users. If you are a security expert or security researcher and you believe you have discovered a security related issue with our websites, network, CPE, or other systems, we appreciate your help in reporting the issue to us responsibly.

We ask the security research community give us an opportunity to correct issues and vulnerabilities before publicly disclosing it. If you give us reasonable time to respond to your report before making any information public, and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research, we will not bring any lawsuit against you, or ask law enforcement to investigate you.

Contact Information

The best method for contacting our security team is via email. You may encrypt your email to us with PGP if you wish to protect the contents of your email. We are also open to anonymous reports, so long as we have a valid method of corresponding with you (e.g. an anonymous email relay service).

CallPlus Security Team <NetworkSecurity@callplus.co.nz> (E24A7B33)

You can use this key to encrypt and secure our messages.

To start using it, you'll need to install an OpenPGP software on your computer. Below you'll find a list of possible solutions for your operating system:

OS X https://ssd.eff.org/en/module/how-use-pgp-mac-os-x
Linux https://ssd.eff.org/en/module/how-use-pgp-linux
Windows https://ssd.eff.org/en/module/how-use-pgp-windows-pc
iOS https://itunes.apple.com/app/ipgmail/id430780873?mt=8
Android https://play.google.com/store/apps/details?id=org.sufficientlysecure.keychain

Please import the public key into your local OpenPGP Key-Manager.

Below are some handy forms and documents. If you would like to save one to your computer just right click the link and select "Save Link as".

Medical Dependecy Form - Broadband 

Medical Dependency Form - Power 

Cable Guide

Slingshot Promotions – general terms and conditions

1.       By entering a promotion with Slingshot (the Competition), you are subject to these general promotional terms and conditions and any specific terms advertised with the promotion (together, the Competition Terms) and entry into the Competition is deemed as acceptance of these Competition Terms.

2.       Slingshot may refuse entry to the Competition to New Zealand residents aged under 18 years old and employees of any Vocus Communications Limited New Zealand group companies and their immediate families or any other persons involved with the Competition. Slingshot reserves the right to verify the validity of entries.

3.       Entries received after any closing time advertised with the promotion will be ineligible for entry.

4.       If the prize includes a Slingshot plan, the exact Slingshot plan will depend on what broadband services are available at the winner’s address.  The winner will be liable for all costs associated with the prize that exceeds the base value of the prize (for example, a winner will be liable for all costs involved above $89.95 for a prize that consists of an $89.95 per month plan).

5.       The prize is non-transferable for cash. If applicable, the prize is subject to the standard terms and conditions of the Slingshot Broadband service available at https://www.slingshot.co.nz/terms-and-conditions/broadband (General Terms). Any failure by the winner to comply with these Competition Terms or the General Terms may result in the prize being forfeit.

6.       The judge’s decision of the winner of the Competition is final and no correspondence will be entered into.

7.       Slingshot is entitled to, in its absolute discretion, change these Competition Terms (including without limitation substituting the prize offered with a prize that it believes is of similar value or benefit) or to cancel the Competition at any time without prior notification. No claim may be made against Slingshot or any of its agents, contractors, employees or other representatives in connection with such change or cancellation as mentioned above.

8.       The prize must be redeemed within three months of being announced, after which time the prize may be forfeited (at Slingshot’s discretion) and a further draw may be conducted to find a new winner.

9.       Slingshot accepts no responsibility or liability for any winner’s enjoyment of the prize or any other costs and expenses (including taxes) that may be incurred by the winner relating to the prize or the winner’s enjoyment of that prize.

10.   To the extent permitted by law, Slingshot, its employees and agents, exclude any liability they may have to you arising directly or indirectly out of or in connection with the Competition. This exclusion applies to any losses, costs, or damages you may claim for (including but not limited to indirect or consequential loss) and however the liability arises, or might arise if it were not of this exclusion.

11.   Slingshot collects entrant’s personal information and photograph(s) in order to conduct the Competition. Entry into the Competition is deemed consent for Slingshot to collect entrant’s personal information and photograph (if applicable) and use the winner's details and photograph for promotional and media purposes without any further reference, payment or other compensation to the entrant. Please refer to Slingshot’s Privacy Policy regarding the storage of personal information.

12.   The promotor of this Competition is Slingshot Limited, 110 Symonds Street, Auckland 1010.

13.   Offer valid for new customers only. Your plan price will be $84.95 per month after 12 months or at any time during your 12-month contract if you remove Slingshot power. Power usage costs are additional. An early termination fee for your broadband service of $199 for ADSL/VDSL and $250 for Fibre applies if you cancel during the 12-month contract. A 10% prompt payment discount applies to your base power bill (excluding one off charges) if both your broadband and power bill are paid by the due date. Excludes Gigantic Plans. Full terms (including broadband, power & bundle terms) at slingshot.co.nz/terms.