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Tracking my order
This article explains how you can follow up on the progress of your connection and track the delivery of your modem.
Tracking the progress of your connection
Our connections take 5-10 working days to complete and we will notify you over email and text message once we receive a scheduled connection date from Chorus. The Chorus technician completes the connection at the exchange and in the event that site access is required, the technician will be in contact with you to arrange this. For updates on the progress of your connection, feel free to send our team an email.
Fibre connections take 5-10 working days to complete and can be take longer than a month if consents are required or the installation is complex. We will update you with your installation appointments over email.
You can track the progress and keep up to date with your scoping and installation appointments via your Slingshot My Account. For updates on the progress of your connection, feel free to send our team an email.
We will dispatch your modem closer to your scheduled connection date. Once your modem has been sent, an email will be delivered to you with your delivery address and the Track and Trace number. If you have not received this email, you can track your modem delivery via your Slingshot My Account.
It is also important to note that modem deliveries do not require a signature. Therefore, the modem will still be delivered to you even if you are not at home.
Slingshot product offer summaries
Product Product Offer Summary ADSL Naked Click Here ADSL with Homeline Click Here VDSL Naked Click Here VDSL with Homeline Click Here Fibre 50 Naked Click Here Fibre 50 with Homeline Click Here Fibre 100 Naked Click Here Fibre 100 with Homeline Click Here
When you signed up with us you would've been asked to commit to a contract. This means that you have agreed to remain a Slingshot broadband customer for a minimum of 12 months or more. The contract begins the day you are billed for your first month of broadband access.
You can change your data allowance at any time without any effect on your contract.
If you cancel your broadband account prior to the conclusion of the contract term, you will be charged an early termination fee of $199 - $250 , depending on what type of broadband you have at your home.
When moving house or your phone line, you will not be charged early termination fees when you sign into a 12 month contract, The only exception is if the address you move to has fibre available, and you choose to select ADSL or VDSL instead.
To see our move fees, click here.Medical Dependency Register
The Medical Dependency Register is for Slingshot Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.
What is a Medical Dependency Register?
Slingshot will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.
Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Slingshot liable for any loss as a result of services not being provided.
Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.
Customers must apply to be on the Slingshot Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.
Slingshot does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.
Slingshot will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.
The following medical conditions are indicative of reasons why a customer will want to be on the Slingshot Medical Dependency Register:
- People who are known to be at high risk of respiratory emergencies
- People who are known to be at high risk of mental health disorders
- People who are dependent on medical technology in the home
- People who are known to suffer from conditions which may cause them to suddenly lose consciousness
- People who are at a high risk of cardiovascular emergencies
- People with a known medical condition who live alone without the necessary support of others including those in remote locations
This form is to be completed by the Slingshot Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support. Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.
Please download and email the completed form and medical certificate to:
or post to:
- Private Bag 108-109
- Symonds Street
- Attention: Collections Team
There are many ways to get fibre from the street to your home, the implementation design completed by the install technicians and discussed with you will depend on your property type, the layout of your house, access and obstructions like gardens, trees or driveways.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP).
Install types can include aerial cable, underground piping, surface cabling, and your LFC (Local fibre Carrier) will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you may want to consider keeping your copper cable, although most monitoring systems can work over the fibre connection, we suggest speaking with the vendor of those products during the scoping stages, if you do move the monitoring to the fibre then they will rely on the Internet connection.
Your LFC will discuss everything with you in person.What does a fibre install cost?
The NZ government covers all costs for standard fibre installs up to $1200. If there are any additional costs the property owner will need to pay these to their LFC (Local Fibre Carrier)
Standard install: the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.
Non-standard installation: your LFC (Local fibre Carrier) will let you know at the agree stage when they first assess your property.
Additional costs may be involved for the following:
- A house situated more than 200 meters from the fibre connection point on the road
- Extra wiring or electrical work
- Additional connection point requested
- Additional requested such as hiding the cabling behind a fences or in an unusual place.
If Fibre was previously installed at the premise then it can take as little as 5 days to install.
However, for new installs it can take some time due to:
- Gaining consent when you reside in a Multi Dwelling Unit (MDU) or live on a Right of Way (ROW).
- Challenges faced during physical install of the fibre cables
- Fibre not being available in your area
The New Zealand Government have recently made changes to help speed up Consent issues.
Full installations with two visits from the install technicians will take longer as new lines need to be organised into your home.
The average installation is approx. 25 days, start to finish.
Although it can take some time, it’s worth it. During this time Slingshot will provide you with up to date communications. What we can do is provide you with a Copper connection while you wait for Fibre.Why should I sign up for Fibre?
Fibre removes all the typical impact conditions that you may have experienced with using copper, copper would be impacted over distance reducing your line speeds, fibre does not, also fibre is able to serve high speed plans where the upload is considerably more than a copper connection.
With the extra capacity Fibre provides to the end user it allows multiple devices in the home to be on the internet at the same time with no bottleneck as end users experienced with a limited upload rate ADSL 2 offered, now with Slingshots Gigabit plan you able to have a 500Mbps available for upload and 1000Mbps download which far out preforms any Copper connection.
Even if you have fibre which is not Gigabit you are still going to enjoy a telecommunications service operating at the speed of light while utilising the best able data management delivery service available.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously and let’s you stream music seamlessly.Is Slingshot on Facebook or Twitter?
Can I make 0900, accept collect calls and 018 directory assistance calls with Slingshot?
Yes you can!
Charges for these calls will simply appear on your next Slingshot monthly bill.
It takes up to 5 working days to connect your toll calling service with Slingshot. If you're eager to know when your tolls are with us, you can dial the national FREE test line:07 832 0000, and a recorded message will let you know which company you're with. If it says Slingshot then you're good to go!
You can keep your home phone number if you’re in the same house and moving providers to Slingshot but some conditions may apply if you’re moving area.
If you wish to keep your number, the number needs to be active with your current provider.
If you’re moving on to Naked Broadband then you are not provided a phone line.
If you have any questions Click here to email the Slingshot Sales team.Does a Slingshot Homeline have a contract?
No! There is no contract associated with Slingshot Homeline or Tolls.
Yes, you are required to have your calling (tolls) with Slingshot.
Click here to view our current toll rates
Click here to view our current calling packsHow long does it take for a homeline to be set up?
Setting up your homeline with Slingshot can take up to 10 working days, which includes transferring your number from another provider.Will I still get a bill from my old provider if I have a Slingshot homeline?
Not for your homeline, we'll handle that.
You may still incur charges from your old provider if you have additional services with them, such as mobile phone services or broadband. Please contact your old provider if you have any queries about these charges.
Tollfree numbers can terminate onto either a land line or mobile phone that you specify.
Please note, if you opt to have these calls terminate at a Mobile, the per minute charge doubles.
Below are our per minute rates:
- Any NZ landline to tollfree - $0.18 p/minute
- Payphone to tollfree - $0.18 p/minute
- NZ Mobile to tollfree - $0.48 p/minute
All tollfree numbers have a $25 minimum spend per month.
To add a tollfree number to your account, simply send our team an email.
Slingshot, it's a better place. It's vibrant, exciting, and dynamic.
We're in business to give New Zealanders a better deal on their phone and Internet services, and we like to create a working environment that's a better place for our employees.
If, like us, you're a progressive thinker, you're always looking for new ways to make things better, you love working with people and you want to grow then you'll fit in well at Slingshot.
The dynamic nature of our industry, evolving technology, and the responsibility we place on our people's shoulders means you will achieve more than you thought you were capable of. Many of our people move upwards with Slingshot to take on senior roles.
We are an inclusive company, we welcome cultural diversity and we reward high achievers.
We are always on the look out for enthusiastic, smart, and motivated customer service people and technical staff. All you need is flawless spoken and written English; a passion for helping people; preferable experience in customer services or call centre work; and a zest for solving problems.
We would love to hear from you!
Slingshot has no joining fees.
However, depending on the product you're signing up to there may be some installation fees. The only services that may have installation charges are:
- Homeline rental
- Naked Broadband
You will be fully notified of any installation charges during sign-up, and/or prior to the installation.
Your LSP (losing service provider) account details are the name, phone number and account number from your previous provider. We may need these details before we can set up your tolls or broadband with Slingshot if you are transferring your services across.
If you are unsure of what these details are or if you suspect they may have changed due to a move or change in phone number call your old provider and they should be able to let you know.
You may have heard that the Government has passed a law called the Copyright (Infringing File Sharing) Amendment Act 2011. This law allows the owners of copyrighted material (often called 'rights owners') to enforce their rights against people who use file sharing applications to illegally download copyrighted material (content).
Slingshot respects the rights of all property owners to determine how and if they make their property available; however our main responsibility is to you, our customer.
As an account holder you should know that the law says:
- Liability for alleged copyright infringement lies with the person who 'owns' the Internet account. If the account is in your name then the liability, according to the law, is with you, no matter who pays the bill or who used your account, whether with or without your permission.
- Rights owners can record the Internet Protocol (IP) address of who has downloaded their content and pass this on to the Internet Service Provider, (such as Slingshot) which owns that IP address so that a notice can be sent.
- All Internet Service Providers (Internet Protocol Address Providers as defined in the Act), including Slingshot, must action an infringement notice received from a rights owner, which may include sending you an infringement notice.
Please note: We do not proactively monitor what you download using your Slingshot Internet connection. The new law does not change this, but it does require us to send 'notices' on behalf of the owners of copyrighted material.
If you have any questions or concerns about the new law you can contact the Ministry of Economic Development.
If you have any questions about the availability of copyright material in New Zealand you can contact the Copyright council.
Finally, if you or others using your Internet connection do not use it to download copyright infringing material then you have nothing to worry about.
If you have any specific questions relating to the notification process at Slingshot please email us on email@example.com.
Copyright Infringement Notices
If you are a rights owner you can click here to submit a copyright infringement notice.
If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in the street address. If it's a unit or apartment you can try just the address of the building and then choose your number from the list.
If that's still not working then give our team a call on 0800 89 2000 and they'll be able to help you out
If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added as an authority on your account through our MyAccount section.
- Log in to your MyAccount by clicking here and entering your username and password.
- Click on "My Details" at the top of the page
- Click on "Authorised People"
- Click "Add Authorised Person"
- Fill out the details of the person you'd like to have added and click "Save Authorised Person" and you're all done!
To change the name of the ownership of your Slingshot account, both the existing account holder and the new account holder will need to get in touch with Slingshot. Any outstanding balance on the account must be cleared before the account is transferred to the new person.
In order for us to proceed with your request, you will need to provide the details listed below, as well as your New Zealand drivers licence or passport.
- Legal name:
- First name:
- Last name:
- Date of birth:
- Email address:
- Mobile number:
- Previous physical address:
- Slingshot account number:
- Address services are connected at:
To send us this information, you can get in touch with us here, you can also attach the required file images.
Once we have received the information and you meet our customer criteria we can then go through the process of changing the account.
Terms and conditions for Change of Ownership
Our terms and conditions relating to our change of ownership process have been provided. In confirming your details (listed above), you are agreeing to the terms outlined below.
· You authorize Slingshot to perform credit checks
· You certify all information provided is true and to the best of your knowledge
· You agree to be responsible for all charges relating to this Slingshot account once the ownership of the account has been transferred
· You agree to take over Slingshot account ([Enter account number]) with the following Slingshot services, [Write the services the customer has, e.g. 150 GB Broadband with Home line services, totalling $74.95 per month]
· You comply to be bound by the connection terms and conditions applicable to the Slingshot account, as well as any contract terms and pricing plans active on the account. You can find our current terms and conditions here, https://www.slingshot.co.nz/terms-and-conditions/broadband.
· You understand that the approval of this request is subject to credit checks
· You understand that you will be required to pay all charges associated with the Slingshot account including although not limited to, monthly fees, delayed charges such as toll calls or data blocks, and any early termination fees which may apply if the account is cancelled before the end of the contract term
· You accept that there might be charges associated with the process of relocating your services to another address.
Currently we report on Copyright Acts requests annually.
We don’t publish an in-depth report into other requests. That’s not to say we never will, but at the moment we believe our time is better spent on key ISP business, and not introducing reporting that ultimately will be funded by our customers.
In general, we release information to third parties like the New Zealand Police and Courts when we are required to by New Zealand law.Do you use the DIA’s Digital Child Exploitation Filter
We don’t currently, no.
We fully support the filter's intention, which is to prevent people accessing child exploitation material on the Internet. However, we understand there are a number of concerns about the effectiveness and operation of the proposed filter.
Currently we do not have enough detail to be able to address these concerns to our comfort. This is why we have not implemented the filter.
We do however provide an objectionable material filter that can be turned on in the members section of our website.Do you tell customers if their data is breached?
We actively monitor breaches, and inform customers should their email or log in details be compromised. To date, we have only ever seen email addresses compromised by spammers, and have locked these down and communicated the breach to customers.Do you publish a security vulnerability disclosure policy?
We have a policy, based on the NZITF Disclosure Guidelines.
We are committed to protecting our community and users. If you are a security expert or security researcher and you believe you have discovered a security related issue with our websites, network, CPE, or other systems, we appreciate your help in reporting the issue to us responsibly.
We ask the security research community give us an opportunity to correct issues and vulnerabilities before publicly disclosing it. If you give us reasonable time to respond to your report before making any information public, and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research, we will not bring any lawsuit against you, or ask law enforcement to investigate you.
The best method for contacting our security team is via email. You may encrypt your email to us with PGP if you wish to protect the contents of your email. We are also open to anonymous reports, so long as we have a valid method of corresponding with you (e.g. an anonymous email relay service).
CallPlus Security Team <NetworkSecurity@callplus.co.nz> (E24A7B33)Slingshot Forms and Documents
You can use this key to encrypt and secure our messages.
To start using it, you'll need to install an OpenPGP software on your computer. Below you'll find a list of possible solutions for your operating system:
OS X https://ssd.eff.org/en/module/how-use-pgp-mac-os-x
Please import the public key into your local OpenPGP Key-Manager.
Below are some handy forms and documents. If you would like to save one to your computer just right click the link and select "Save Link as".
Slingshot Promotions – general terms and conditions
1. By entering a promotion with Slingshot (the Competition), you are subject to these general promotional terms and conditions and any specific terms advertised with the promotion (together, the Competition Terms) and entry into the Competition is deemed as acceptance of these Competition Terms.
2. Slingshot may refuse entry to the Competition to New Zealand residents aged under 18 years old and employees of any Vocus Communications Limited New Zealand group companies and their immediate families or any other persons involved with the Competition. Slingshot reserves the right to verify the validity of entries.
3. Entries received after any closing time advertised with the promotion will be ineligible for entry.
4. If the prize includes a Slingshot plan, the exact Slingshot plan will depend on what broadband services are available at the winner’s address. The winner will be liable for all costs associated with the prize that exceeds the base value of the prize (for example, a winner will be liable for all costs involved above $89.95 for a prize that consists of an $89.95 per month plan).
5. The prize is non-transferable for cash. If applicable, the prize is subject to the standard terms and conditions of the Slingshot Broadband service available at https://www.slingshot.co.nz/terms-and-conditions/broadband (General Terms). Any failure by the winner to comply with these Competition Terms or the General Terms may result in the prize being forfeit.
6. The judge’s decision of the winner of the Competition is final and no correspondence will be entered into.
7. Slingshot is entitled to, in its absolute discretion, change these Competition Terms (including without limitation substituting the prize offered with a prize that it believes is of similar value or benefit) or to cancel the Competition at any time without prior notification. No claim may be made against Slingshot or any of its agents, contractors, employees or other representatives in connection with such change or cancellation as mentioned above.
8. The prize must be redeemed within three months of being announced, after which time the prize may be forfeited (at Slingshot’s discretion) and a further draw may be conducted to find a new winner.
9. Slingshot accepts no responsibility or liability for any winner’s enjoyment of the prize or any other costs and expenses (including taxes) that may be incurred by the winner relating to the prize or the winner’s enjoyment of that prize.
10. To the extent permitted by law, Slingshot, its employees and agents, exclude any liability they may have to you arising directly or indirectly out of or in connection with the Competition. This exclusion applies to any losses, costs, or damages you may claim for (including but not limited to indirect or consequential loss) and however the liability arises, or might arise if it were not of this exclusion.
12. The promotor of this Competition is Slingshot Limited, 110 Symonds Street, Auckland 1010.
13. Offer valid for new customers only. Your plan price will be $84.95 per month after 12 months or at any time during your 12-month contract if you remove Slingshot power. Power usage costs are additional. An early termination fee for your broadband service of $199 for ADSL/VDSL and $250 for Fibre applies if you cancel during the 12-month contract. A 10% prompt payment discount applies to your base power bill (excluding one off charges) if both your broadband and power bill are paid by the due date. Excludes Gigantic Plans. Full terms (including broadband, power & bundle terms) at slingshot.co.nz/terms.
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? Request support.