Slingshot product offer summaries

When you signed up with us you would've been asked to commit to a contract. This means that you have agreed to remain a Slingshot broadband customer for a minimum of 12 months or more. The contract begins the day you are billed for your first month of broadband access.

You can change your data allowance at any time without any effect on your contract.

If you cancel your broadband account prior to the conclusion of the contract term, you will be charged an early termination fee of $199 - $250 , depending on what type of broadband you have at your home.

When moving house or your phone line, you will not be charged early termination fees when you sign into a 12 month contract, The only exception is if the address you move to has fibre available, and you choose to select ADSL or VDSL instead.

To see our move fees, click here.

There are many ways to get fibre from the street to your home, the implementation design completed by the install technicians and discussed with you will depend on your property type, the layout of your house, access and obstructions like gardens, trees or driveways.

Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP).

Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.

If you have other connected devices such as a monitored house or medical alarm, you may want to consider keeping your copper cable, although most monitoring systems can work over the fibre connection, we suggest speaking with the vendor of those products during the scoping stages, if you do move the monitoring to the fibre then they will rely on the Internet connection.

Your LFC will discuss everything with you in person.

The NZ government covers all costs for standard fibre installs up to $1200.

Standard install the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the install, as well as testing to ensure everything is working properly.

Non-standard installation your LFC will let you know at the agree stage when they first assess your property.

Some things that may mean extra costs include:

1. A house situated more than 200 meters from the fibre connection point on the road
2. Extra wiring or electrical work
3. Additional connection point requested
4. Additional requested such as hiding the cabling behind a fences or in an unusual place.

If Fibre was previously installed at the premise then it can take as little as 5 days to install.

However, for new installs it can take some time due to:

1. Gaining consent when you reside in MDU (multi dwelling unit) or live on a ROW (right of way).
2. Challenges faced during physical install of the fibre cables
3. Fibre not being available in your area

The New Zealand Government have recently made changes to help speed up Consent issues.

Full installations with two visits from the install technicians will take longer as new lines need to be organised into your home.

The average installation is approx. 25 days, start to finish.

Although it can take some time, it’s worth it. During this time Slingshot will provide you with up to date communications.

Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. You can also download forms yourself and ask your neighbors to sign them if you like, to help speed up the process. You can find your LFC and download fibre consent forms here.

Fibre removes all the typical impact conditions that you may have experienced with using copper, copper would be impacted over distance reducing your line speeds, fibre does not, also fibre is able to serve high speed plans where the upload is considerably more than a copper connection.

With the extra capacity Fibre provides to the end user it allows multiple devices in the home to be on the internet at the same time with no bottleneck as end users experienced with a limited upload rate ADSL 2 offered, now with Slingshots Gigabit plan you able to have a 500Mbps available for upload and 1000Mbps download which far out preforms any Copper connection.

Even if you have fibre which is not Gigabit you are still going to enjoy a telecommunications service operating at the speed of light while utilising the best able data management delivery service available.

Fibre offers the ultimate gaming experience, makes HD streaming effortless, covers your multi-device household simultaneously and let’s you stream music seamlessly.

SDU – Single Dwelling Unit, if you do not own the property consent will need to be gained from the Landlord.

MDU- Multi Dwelling Unit, Consent will need to be gained by the neighbours.

ROW – Right of Way, consent will need to be gained by neighbour who use the Shared Driveway

The LFCs (local fibre companies) building the fibre network will manage gaining consent.

UCLL is the Unbundled Copper Local Loop, which is Chorus’ Copper network that can be connected to an ISPs own equipment to provide service to their customers. This may be referred to by our agents as “the better network” or LLU.

It takes up to 5 days to connect your toll calling service with Slingshot. If you're eager to know when your tolls are with us, you can dial the national FREE test line:07 832 0000, and a recorded message will let you know which company you're with. If it says Slingshot then you're good to go!

You can keep your home phone number if you’re in the same house and moving providers to Slingshot but some conditions may apply if you’re moving area.

If you’re moving on to Naked Broadband then you are not provided a phone line.

If you have any questions Click here to email the Slingshot Sales team.

No! There is no contract associated with Slingshot Homeline or Tolls.

Yes, you are required to have your calling (tolls) with Slingshot.

Setting up your homeline with Slingshot can take up to 10 days.

It usually takes up to 5 days to transfer a number from one company to Slingshot.

Not for your homeline, we'll handle that.

You may still incur charges from your old provider if you have additional services with them, such as mobile phone services or dial up. Please contact your old provider if you have any queries about these charges.

Slingshot, it's a better place. It's vibrant, exciting, and dynamic.

We're in business to give New Zealanders a better deal on their phone and Internet services, and we like to create a working environment that's a better place for our employees.

If, like us, you're a progressive thinker, you're always looking for new ways to make things better, you love working with people and you want to grow then you'll fit in well at Slingshot.

The dynamic nature of our industry, evolving technology, and the responsibility we place on our people's shoulders means you will achieve more than you thought you were capable of. Many of our people move upwards with Slingshot to take on senior roles.

We are an inclusive company, we welcome cultural diversity and we reward high achievers.

We are always on the look out for enthusiastic, smart, and motivated customer service people and technical staff. All you need is flawless spoken and written English; a passion for helping people; preferable experience in customer services or call centre work; and a zest for solving problems.

If you're looking for full time or part time work, check us out on SEEK - we regularly advertise positions there. Alternatively send your CV to jobs@slingshot.co.nz.

We would love to hear from you!

Your LSP (losing service provider) account details are the name and account number from your previous provider.  We may need these details before we can set up your tolls or broadband with Slingshot if you are transferring your services across.

If you are unsure of what these details are or if you suspect they may have changed due to a move or change in phone number call your old provider and they should be able to let you know.

You may have heard that the Government has passed a law called the Copyright (Infringing File Sharing) Amendment Act 2011. This law allows the owners of copyrighted material (often called 'rights owners') to enforce their rights against people who use file sharing applications to illegally download copyrighted material (content).

Yes, it is highly recommended; it acts like insurance if something goes wrong with your internal wiring or sockets.

If you're having trouble putting your address checker in the tool on our website try changing the formatting. Remove the suburb/city and just put in the street address. If it's a unit or apartment you can try just the address of the building and then choose your number from the list.

If that's still not working then give our team a call on 0800 89 2000 and they'll be able to help you out

If you've got friends or family living with you who you'd like to have added as an authority on your account you can get them added as an authority on your account through our MyAccount section. 

1. Log in to your MyAccount by clicking here and entering your username and password.
2. Click on "My Details" at the top of the page
   
   
   
   
3. Click on "Authorised People"
   
   
   
   
4. Click "Add Authorised Person"
   
   
   
   
5. Fill out the details of the person you'd like to have added and click "Save Authorised Person" and you're all done!
   
   

To change the name of the ownership of your Slingshot account, both the existing account holder and the new account holder will need to get in touch with Slingshot. Any outstanding balance on the account must be cleared before the account is transferred to the new person.

In order for us to proceed with your request, you will need to provide the details listed below, as well as your New Zealand drivers licence or passport.

To send us this information, you can get in touch with us here, you can also attach the required file images.

Once we have received the information and you meet our customer criteria we can then go through the process of changing the account.

Terms and conditions for Change of Ownership

Our terms and conditions relating to our change of ownership process have been provided. In confirming your details (listed above), you are agreeing to the terms outlined below.

Currently we report on Copyright Acts requests annually (on our website).

We don’t publish an in-depth report into other requests. That’s not to say we never will, but at the moment we believe our time is better spent on key ISP business, and not introducing reporting that ultimately will be funded by our customers.

In general, we release information to third parties like the New Zealand Police and Courts when we are required to by New Zealand law.

We don’t currently, no.

We fully support the filter's intention, which is to prevent people accessing child exploitation material on the Internet. However, we understand there are a number of concerns about the effectiveness and operation of the proposed filter.

Currently we do not have enough detail to be able to address these concerns to our comfort. This is why we have not implemented the filter. 

We do however provide an objectionable material filter that can be turned on in the members section of our website.