Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks. From 28 October 2024, all 3G networks in Australia are due to shutdown. Without an up-to-date phone, you won't be able to use voice services while roaming.

Slingshot Mobile is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

 You can find out which overseas countries require VoLTE capability when roaming on the 2degrees website here.

If you want to use the internet while overseas, you will need to make sure that your Mobile Data and Data Roaming are both switched on.

• Android

  1. In Settings, click on Connections.

  

  2. Then click on Mobile Networks.

  

  3. Then switch on Data Roaming. (This will only pop up when you are overseas.)

  

  4. Swipe down the menu panel and make sure Mobile Data is on.

  

• IOS
  1. In Settings, click on Mobile.

  

  2. Then make sure Mobile Data is switched on.

  

  3. Then click on Mobile Data Options.

  

  4. Then click on Data Roaming.

  

Once you have enabled the mobile settings, it will automatically search for a suitable GSM network to connect to. Please note this may take a few minutes.

Rates will depend on the local carrier of the destination you are visiting.

For information on how to purchase these roaming add-ons, please visit the following FAQ here.

Roaming with VoLTE

Because Slingshot Mobile is powered by the 2degrees network, when you now roam in countries where 2G and 3G has been switched off, you will need a to ensure the following:

1. You have an eligible Slingshot Mobile plan
2. You have confirmed your destination is VoLTE roaming-enabled
3. You have a VoLTE roaming capable device
4. You have enabled mobile data and VoLTE on your device settings.

While not all destinations have established their VoLTE networks yet, many networks are constantly being updated and improved.

Once you have enabled the mobile settings, it will automatically search for a suitable GSM network to connect to. Please note this may take a few minutes.

Rates will depend on the local carrier of the destination you are visiting.

For information on how to purchase these roaming add-ons, please visit the following FAQ here.

If you have already set up global roaming and you're currently overseas but it's still not working then here are some tips to help get your internet running.

• Double check your roaming pack

  Visit Roaming Destinations to check that you have the correct roaming add-on for your destination. If your desired destination is not listed in the available roaming packs then you will be charged casual rates.

  Login to My Slingshot Mobile to make sure that your roaming add-on has not run out of available data or credit.

• Turn the WiFi off

  For Android: In Settings, click on Connections. Then switch off the WiFi button.

  For IOS: In Settings, click on WiFi. Then switch off the WiFi button.

• Check the APN settings

  If you require assistance on adding the access point, we recommend consulting your smart phone manual or conducting your own research. 

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4

   

  Once you have saved the APN settings, reboot your phone and try access the internet. If it is still not working after 5 minutes then try these Telecom settings instead:

  If you’ve joined us before after April 30 refer to 2degrees’ mobile settings.

   

  APN Name: TelecomData or TelecomInternet
  APN: internet.telecom.co.nz
  Proxy: leave blank
  Port: leave blank
  Username: leave blank
  Password: leave blank
  Server: leave blank
  MMSC: leave blank
  MMS: proxy leave blank
  MMS: port leave blank
  MCC: 530
  MNC: 05
  APN: default (type this in)

   

  Once you have saved the APN settings, reboot your phone and try access the internet.

   
• Check that your device has VoLTE switched on

  Check that your device has VoLTE switched on:
  
  To manually check and turn on VoLTE on your Android phone, follow these steps:  

  1. Check that your device is on the 2degrees list of VoLTE capable devices.  

  1. Go to Settings > Connections > Mobile networks > Toggle VoLTE Calls ‘ON’ 

   

  To check and manually turn VoLTE on your iPhone, follow these steps: 

  1. Make sure that your device is VoLTE capable by checking if it's on the 2degrees list of VoLTE capable devices. 

  1. Go to Settings > Mobile > Mobile Data Options> Voice and Data > Toggle VoLTE ‘ON’ 

   

   

   

   

There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run out of minutes or texts included in your add-on.

If you still have credit on your phone but can’t access any services, then you can contact us from anywhere overseas by ringing +649 915 7575 - bear in mind that this will be an international call to a New Zealand landline, so charges may apply.

From 28 October, all 3G networks in Australia are due to shutdown. If your phone is not up-to-date and VoLTE roaming capable, you won't be able to use voice services while roaming. If you find that your device is still blocked after you have enabled VoLTE – give us a call on +64 2 2046 4295.

If you’re trying to roam overseas while your phone is not VoLTE capable, you won’t be able to call or text on your phone.

Slingshot Mobile is powered by the 2degrees network. To avoid any future issues, check your phone is VoLTE roaming capable before your trip.

You can also check which overseas countries have VoLTE when roaming here.

Going overseas? Use your NZ mobile plan for just $8/day in over 100 destinations worldwide. There’s also Roaming Data Add-ons for faraway places.

No set up is required, it just works - activating when you hop off the plane.

How can I track my roaming costs?

You can check your balance and stay on top of your usage in the Slingshot Mobile App, or online at My Slingshot.

What triggers the $8 a day roaming charge?

In our $8 a day roaming destinations, the $8 charge will be triggered as soon as you do any of the following:

• Make a call
• Receive a call
• Send a text
• Allow an incoming call to divert to voicemail
• Use mobile data (this includes any apps refreshing in the background of your phone, which make be happening all the time without your knowledge)

To avoid these charges, you can switch to flight mode and connect to local Wi-Fi where available.

Which countries can I roam in?

$8 per day destinations

Use your NZ plan in these destinations for only $8 per day in these countries.

(a day counts as 00:00 to 23:59 NZ time)

• Australia
• Anguilla1
• Antigua & Barbuda1
• Argentina
• Aruba
• Austria
• Barbados1
• Belgium
• Bermuda
• Brazil
• British Virgin Islands1
• Bulgaria
• Canada
• Cayman Islands1
• Chile
• China
• Colombia
• Cook Islands  (additional $1.15/min to receive calls^)
• Costa Rica
• Cote D'Ivoire (Ivory Coast)
• Croatia
• Cyprus1
• Czech Republic
• Denmark
• Dominica1
• Dominican Republic
• Ecuador
• El Salvador
• Estonia
• Fiji (additional $1.15/min to receive calls^)
• France
• Germany
• Ghana
• Greece
• Grenada1
• Guatemala
• Guernsey2
• Guyana1
• Haiti
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland
• Isle of Man2
• Israel
• Italy
• Jamaica1
• Japan
• Jersey2
• Kenya
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macau
• Macedonia
• Malaysia
• Malta
• Mexico
• Mongolia
• Montenegro
• Montserrat1
• Morocco1
• Nauru (additional $1.15/min to receive calls^)*
• Nepal
• Netherlands
• Norway
• Panama
• Papua New Guinea (additional $1.15/min to receive calls^)
• Peru
• Philippines
• Poland
• Portugal
• Puerto Rico
• Qatar
• Romania
• Samoa (additional $1.15/min to receive calls^)
• San Marino
• Saudi Arabia
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Saint Kitts and Nevis1
• Saint Lucia1
• Saint Vincent and the Grenadines1
• Sweden
• Switzerland
• Taiwan
• Thailand
• Tonga (additional $1.15/min to receive calls^)
• Turkey
• Turks & Caicos1
• United Arab Emirates
• United Kingdom
• United States3
• Uruguay
• Vanuatu (additional $1.15/min to receive calls^)
• Vatican
• Vietnam

¹ Max speeds limited to 300kbps

² Covered by UK

³ Travelling to the US? Here’s a quick update on things you need to know.

^{^} When roaming in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papua New Guinea it costs $1.15 per minute to receive calls on your device. Calls rounded up to next whole minute. In most cases it's best for you to call your family and friends.

^* Covered by Digicel Fiji

Roaming Data Add-on destinations

For the destinations listed below, the following calling and text roaming rates apply:

• $3.45 per minute to call anywhere in the world**
• $1.15 per minute to receive any call
• $0.91 a text sent to anywhere in the world**

**Does not include premium or satellite numbers.

To use roaming data in these destinations, you’ll need to purchase a 500MB Roaming Add-on for $57. You’ll be prompted to do this in the welcome text we send you when you arrive in your destination.

Tablet and iPad users will not receive a welcome text and will need to insert their device’s SIM card into a mobile phone and text Y to 237 to purchase the data Add-on.

Destinations included in the $57 Roaming Add-On:

Afghanistan, Albania, Algeria, Angola, Armenia, Bahamas, Bangladesh, Belarus, Belize, Benin, Bolivia, Botswana, Brunei, Burundi, Cambodia, Cameroon, Congo, Democratic Republic of the Congo, Egypt, Faroe Islands, Finland, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Gibraltar, Greenland, Guadeloupe, Guam (Northern Mariana Islands), Guinea Bissau, Guinea Conakry, Honduras, Iceland, Iraq, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Liberia, Martinique, Moldova, Mozambique, Myanmar, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Paraguay, Rwanda, Sierra Leone, Solomon Islands, South Sudan, Sri Lanka, Sudan, Tajikistan, Timor Leste, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe

No Data destinations

$3.45/min to make calls (excluding premium numbers); $1.15/min to receive calls; 91c to send texts (excluding premium numbers)

Azerbaijan, Bhutan, Bosnia & Herzegovina, Cape Verde, Cuba, Djibouti, Equatorial Guinea, Lebanon, Lesotho, Maldives, Mali, Mauritius, Namibia, New Caledonia, Niger, Sao Tome and Principe, Seychelles, Suriname, Tanzania, Trinidad & Tobago

No service destinations

In these destinations there are no calling, text or data roaming services available at all:

American Samoa, Andorra, Bahrain, Burkina Faso, Central African Republic, Chad, Comoros, Eritrea, Ethiopia, Falkland Islands, Iran, Libya, Madagascar, Malawi, Marshall Islands, Mauritania, Mayotte, Micronesia, Monaco, Netherlands Antilles, Niue, Norfolk Island?, North Korea, Palau, Pitcairn, Reunion, Russian Federation, Saint Helena, Saint Pierre and Miquelon, Senegal, Somalia, Swaziland, Syria, Togo, Tunisia, Turkmenistan, Tuvalu, Ukraine, Venezuela, Wallis and Futuna, Western Sahara

In-flight and cruise Ship Roaming

It’s easy to use your 2degrees mobile while flying or cruising, whether you’re on Prepay or Pay Monthly.

• Calling: $5.05 per minute
• Receiving calls: $1.15 per minute
• Sending texts: $0.91 per text
• Data: Data roaming is not available

Cruising

Please note that cruise ship roaming is restricted to certain routes, so check with your cruise liner if roaming is available on your vessel.

Click here for participating cruise ships.

In-flight

In-flight roaming is restricted to certain flights so check with your airline whether your flight is set up for In-flight roaming. Please click here for participating airlines.

In-flight Roaming will only work on selected aircraft that have In-flight Roaming equipment installed. Check with your airline for routes, destinations and the availability of In-flight Roaming. The use of In-flight Roaming may be restricted by the airline to reduce cabin noise. All calls will be charged on a per minute basis and will be rounded up to the next whole minute. In-Flight Roaming services are provided via satellite so you may notice speech delays of up to 3 seconds.

Cruise ship roaming will only work on selected vessels that have roaming equipment installed. Check with your cruise liner for routes, destinations and the availability of cruise ship roaming. All calls will be charged on a per minute basis and will be rounded up to the next whole minute.

Cruise ship and In-flight roaming rates exclude calling and texting premium rate and satellite phone numbers.