We sure do! We try to keep these rates as up to date as possible, but please be aware that roaming charges are set by the local network that you are connected to and not by Slingshot.

If you’ve joined us before April 30, your roaming rates are below. Those joining after April 30 should refer to 2degrees’ roaming rates.

A full list of mobile rates can be found on our website here

Things to be aware of for Global Roaming:

1. Global roaming is activated on your mobile phone by default.
2. To find out where in the world you can roam, click here. 
3. You will need to purchase one of our roaming packs in order to use Global Roaming. The service will cease once anything in your Roaming pack expires or is consumed.
4. Casual Rates change rapidly and are dependent on the local carrier in the country you're visiting.
5. Mobile Data Roaming will need to be enabled on your handset in addition to purchasing a pack. The manual that came with your handset should have instructions on how to do this.

If you want to use the internet while overseas then you will need to make sure that your Mobile Data and Data Roaming are both switched on.

• Android

  1. In Settings, click on Connections.

  

  2. Then click on Mobile Networks.

  

  3. Then switch on Data Roaming. (This will only pop up when you are overseas.)

  

  4. Swipe down the menu panel and make sure Mobile Data is on.

  

• IOS
  1. In Settings, click on Mobile.

  

  2. Then make sure Mobile Data is switched on.

  

  3. Then click on Mobile Data Options.

  

  4. Then click on Data Roaming.

  

Once you have enabled the mobile settings, it will automatically search for a suitable GSM network to connect to. Please note this may take a few minutes.

Rates will depend on the local carrier of the destination you are visiting.

For information on how to purchase these roaming add-ons, please visit the following FAQ here.

If you have already set up global roaming and you're currently overseas but it's still not working then here are some tips to help get your internet running.

• Double check your roaming pack

  Visit Roaming Destinations to check that you have the correct roaming add-on for your destination. If your desired destination is not listed in the available roaming packs then you will be charged casual rates.

  Login to My Slingshot Mobile to make sure that your roaming add-on has not run out of available data or credit.

• Turn the WiFi off

  For Android: In Settings, click on Connections. Then switch off the WiFi button.

  For IOS: In Settings, click on WiFi. Then switch off the WiFi button.

• Check the APN settings

  If you require assistance on adding the access point, we recommend consulting your smart phone manual or conducting your own research. 

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4

   

  Once you have saved the APN settings, reboot your phone and try access the internet. If it is still not working after 5 minutes then try these Telecom settings instead:

  If you’ve joined us before after April 30 refer to 2degrees’ mobile settings.

   

  APN Name: TelecomData or TelecomInternet
  APN: internet.telecom.co.nz
  Proxy: leave blank
  Port: leave blank
  Username: leave blank
  Password: leave blank
  Server: leave blank
  MMSC: leave blank
  MMS: proxy leave blank
  MMS: port leave blank
  MCC: 530
  MNC: 05
  APN: default (type this in)

   

  Once you have saved the APN settings, reboot your phone and try access the internet.

   

There are no reasons why we would block your mobile while you are roaming overseas. The most likely cause of your service not working is that you have run out of minutes or texts included in your add-on.

If you still have credit on your phone but can’t access any services, then you can contact us from anywhere overseas by ringing +649 915 7575 - bear in mind that this will be an international call to a New Zealand landline, so charges may apply.

Going overseas? Slingshot covers up to 150 destinations with global roaming. Visit our Mobile Rates Page and choose the destination you are travelling to find out if it is covered.

If you’ve joined us before April 30, your roaming rates are below. Those joining after April 30 should refer to 2degrees’ roaming rates.