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Understand how we bill
When you sign up for services with Slingshot, you are assigned a billing date. However your services will often be connected before your billing date!
Because of this, we will charge you from the date your services are connected up until your bill date, and then charge your bill in advance. This is called pro-rata (or part) charging.
Pro-rata charging is generally seen only when a new service is added to your Slingshot account.
For a further explanation click here.
If you're uncertain if a charge on your account is due to pro-rata charging, please email us through our website.
Are you unsure about some of the aspects of your bill? Let us break down the specifics to make sure you understand how our billing works.
- You can choose to pay your bill weekly, fortnightly, or monthly.
- We always charge in advance; you are pre-paying for the upcoming billing period.
- To view your bills, simply log into My Slingshot.
We send our monthly bills on set dates that are selected automatically based on when your service is connected to avoid a large first bill.
There will be a partial charge on your first bill from the date your service is connected to the first billing date – plus one month in advance and any equipment costs. This is because you’re paying for the services coming up and not what has already been used.
Monthly Bill Example:
Let's assume that you signed up for Unlimited Naked Broadband for $84.95 per month and were connected on the 4th of July. You’ll receive the first invoice on the 8th of July which will consist of the following charges:
- $84.95 for the month in advance (9th of July to the 8th of August).
- 5-day partial charge for services used (4th of July to the 8th of July).
- Additional charges for equipment delivery and/or rental.
Weekly and Fortnightly Billing
You can pick the day of the week you pay your Slingshot bill on a weekly or fortnightly cycle, which is really handy for making sure your bill is paid just after pay day, not just before!
The billing works the same way as monthly, in advance. The first bill will have a partial charge from the date your service is connected to the first billing date and one week, or fortnight, in advance – plus any equipment costs. This is because you’re paying for the services coming up and not what has already been used.
Frequently Asked Questions
Your owing balance is displayed at the top of the dashboard when you log into My Slingshot or within the 'My Bill History' section when selected at the top right.
Scroll down to the Tax Invoice section when looking at your bill to see a breakdown of the services you’ve been charged for.
Prices in the telecommunications industry constantly change and we pride ourselves on providing cost effective broadband solutions. Price increases are something we never wish to proceed with although changes from the network provider result in us having to adjust prices accordingly.
Frequently Asked Questions
As you probably know, we provide your broadband services over a fibre or copper connection that we rent from either Chorus or a Local Fibre Company (LFC). From time to time they increase rental charges, with our thin margins and low prices, we couldn't absorb the additional cost this time. Sorry – we hate price increases too.
If you’re in a contract, our terms state that the charges for your service won’t increase until the end of that contract, unless the increase is as a result of a change in price from a supplier, which is the case here. Again, we really don’t enjoy putting up our prices, but in this case the cost was too much for us to absorb.
If you would like to change your plan, simply jump on to My Slingshot to see what plan options are available for you.
Price increases from network providers affect all Internet providers, which means other providers may increase their prices or pass on the cost in other ways. We are unsure which other providers may be increasing their prices
If you have any further questions, simply reply to the price increase email you received from us.
Have you tried our app?
The My Slingshot App makes it easy to keep track of usage, payments, and loads of other handy things.
- Still have questions? The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!