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Understand your first bill
You'll receive your first invoice shortly after you are connected to broadband. You'll be notified by email and you can check your new invoice by logging into My Slingshot.
You'll pay in advance for the homeline, internet, and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity.
Please note
There will be a partial charge from your connection date up to your billing date plus the standard charge for the coming month.
You'll also see a one-off modem delivery charge if you're renting one from us.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
Understand your invoiceOnce a week, fortnight, or month (depending on your billing) we'll send you an email with a short bill summary to let you know that your invoice is ready. Follow the link, log into My Slingshot, and jump straight to your current invoice for a full breakdown - easy!
You'll see your account number, invoice number, statement date, due date, GST number, and your name and address at the top of your invoice.
Account statement
Following your details, the account statement covers any previous charges (whether you're overdue, up to date, or in credit), payments you've made, and the current month's balance equaling the total amount due.
Tax invoice
Underneath the account statement is the the tax invoice which covers all of your service charges in more detail. In the following order you'll see; your power, the homeline and internet, any mobile plans, and the extras.
Power
Your power service comes first and you'll see your ICP, the power plan you've chosen, your address, the collapsible meter information, and all your charges with the total power balance. Check out our handy power breakdown for an in-depth explanation about the meter and your specific charges.
Homeline & Internet
If you don't have power, you'll see your broadband (and homeline) plan first. This covers the base monthly cost with any related discounts underneath. Take a look at our homeline and internet breakdown for more information about your broadband and calling charges.
Mobile
You'll find your mobile charges underneath the homeline and internet services on your invoice. This includes your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not covered. Check out our mobile breakdown for more information and an explanation about the billing differences.
Extras
At the bottom of your tax invoice you'll see all of the extra charges. It covers your calling, add-ons, rental costs, one-off charges, discounts, and credit placed on your account. Check out our extras breakdown for an in-depth explanation of every charge that can appear.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
Understand your homeline and internet chargesYou can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Homeline & Internet Services section (below your power if you have it) you'll see the base cost of your monthly plan and any related discounts underneath.
Calling, charges, and add-ons
You'll find your homeline and internet add-ons plus the calls you've made in the Extras section near the bottom of your invoice. Click on the collapsible drop downs for the details – calling charges are rounded to the nearest minute.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
Understand your power chargesYou can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Power section at the start of your tax invoice you'll see your ICP, the power plan you've chosen, and your address. The collapsible meter information underneath covers your meter number, the channels that power enters your home, your usage, and the current and previous meter readings.
There are typically two types of charges that you'll see on your power bill, the Fixed Daily charge and the Usage charge. The fixed daily charge is the daily cost of your power plan and the usage charge is the cost of your power consumption - simple!
Uncontrolled charges
The most common type of charge is for uncontrolled usage, this simply means you're getting as much power as you need 24 hours a day. There are no limits, separate rates, or control over dedicated power devices.
Controlled charges
You'll only see controlled usage charges on your invoice if there is a device in your house (like a hot water cylinder) that is controlled by the metering company on a second channel. You'll get a cheaper rate on the controlled power during the set hours and the metering company will be able to manage demand on their network without affecting you.
Inclusive charges
Inclusive charges are exactly what the name suggests, both your controlled and uncontrolled usages are on the same channel and billed together at the same rate. Similarly to controlled charges, there will be a device in your house (like a hot water cylinder) that is controlled during set hours and managed by the metering company without affecting you.
Day and night charges
You might see day and night charges on your bill rather than the typical channels, this means you are getting a different rate depending on the time. You'll be charged more during the day but less at night so try timing your big power consumers (like the washing machine or dishwasher) for overnight use for some sweet savings! Let us know if you're interested and we'll discuss the cost, technician call out, and the general swap over process with you.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
Understand your mobile chargesYou can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Mobile section (underneath your homeline and internet) you'll find the mobile charges. This covers your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not included such as; premium texts, picture messages, international calls (not to Australia), and if you run out of minutes.
Discounts
Your mobile discount can be found in the Extras section. Click on the collapsible 'Other' drop down to find it – easy!
Billing
Our mobile plans are billed every 30 days, so slightly more frequent than monthly. This means that you will very occasionally get two bills on the same monthly statement – although this will be rare and only happens when your bill falls between the two billing periods for the same number.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
Understand your extra chargesYou can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Extras section near the bottom of your invoice, you'll see all of the charges not covered by the rest of your bill. This includes your calling, add-ons, rental costs, one-off charges, discounts, and any credit placed on your account.
Calling extras
All of the calls you make are found under Calling in the Extras section. Click on the collapsible drop downs to see the date, type of call, number, duration, and individual charge rounded to the nearest minute.
Other extras
You'll find a lot of useful information under Extras and Other in the Extras section (multiple extras, we know). You'll find one-off charges like the modem delivery and any homeline and internet add-ons you have under extras. To see your discounts, credit placed on your account, or special rental charges – just check under the other drop down. Easy!
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:
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