How can we help?
How do I sign up for Broadband with Slingshot?
Keen to get connected with Slingshot Broadband? We'd be stoked to have you on board!
To get started, enter your address on our website to see what plans are available at your place, or give our friendly Sales team a bell on 0800 89 6000 and they'll run you through the options. Easy.How long does it take to get Broadband connected?
Existing Fibre connection
You'll be connected super fast – we can get you up and running the next day in some cases.
New Fibre connection
This can take a bit longer because there will be some physical work at the property needed. Usually, this is around a couple of weeks, but it could be faster or slower depending on the level of work needed to install it at your place.
Within 5-10 working days, depending on technician availability.
4G Wireless Broadband
Your 4G Wireless Broadband router will be ready to plug in and use as soon as you receive it, so just allow a few days for it to arrive after ordering.Will Slingshot provide me with a modem?
Using your existing modem is the easiest way to get up and running, but if you don't have one, we've got you! You can rent a modem from us for $5/month (or free if you're on 4G Wireless Broadband) with a one-off $14.95 handling and delivery charge. You'll just need to make sure you return it to us if you leave.Follow up on my connection
This article explains how you can follow up on the progress of your connection and track the delivery of your modem.
Track my Order
New connections take 5-10 working days to complete and we will notify you over email and text message once we receive a scheduled connection date from Chorus (installation company). The Chorus technician completes the connection at the exchange and in the event that site access is required, the technician will be in contact with you to arrange this. For updates on the progress of your connection, send our team an email.
Fibre connections take 5-10 working days to complete and can be take longer than a month if consents are required or the installation is complex. We will update you with your installation appointments over email.
We will notify you over email and text message once we receive a scheduled connection date from your local installation company. If you wish to reschedule your connection, you can do so by following the advise provided below:
ADSL and VDSL
Send our team an email and we will contact Chorus on your behalf to request your desired connection date. Please note that rescheduling is based on Chorus technician availability in your area.
You can reschedule your Fibre connection scoping and installation dates through your Slingshot My Account. Login to your My Account and click the Reschedule button. If you experience any issues while attempting to reschedule your connection dates, send our team an email.
We will dispatch your modem closer to your scheduled connection date. Once your modem has been sent, an email will be delivered to you with your delivery address and the Track and Trace number. If you have not received this email, you can track your modem delivery via your Slingshot My Account.
It is also important to note that modem deliveries do not require a signature. Therefore, the modem will still be delivered to you even if you are not at home.
That's awesome news! With all connection types when the physical installation is complete to the home, we must still wait for the local service company to update their records internally for the broadband service to operate. We will confirm over text message and email once your services are ready to use.
Looking for more info about Wireless Broadband? You've come to the right place!
Wireless Broadband uses the mobile signal transmitted by cell towers to connect you to the internet. At Slingshot, we use the 2degrees mobile network to deliver 4G Wireless Broadband to the modem we provide, which you can then share with other devices at your place with Wi-Fi.
Wireless Broadband is super easy to set up, it only takes a couple of minutes. Simply plug the 4G Wireless Broadband modem into a power plug and you're away!
Wireless Broadband isn't available everywhere. Head over to our address checker to see if you can get it at your place, or give our friendly Sales team a buzz on 0800 89 6000.
you will be stopped from using data until the end of your monthly billing period. The Services will resume at the full available speed on the first day of your next billing period. If you want to purchase additional data, you can do so by purchasing data in 50GB blocks for $35 per block
If you sign up for Wireless Broadband and the coverage doesn't work out for your address, just give us a call on 0800 89 2000 so we can chat through your options.
Our Wireless Broadband modem uses mains power to operate, so if your power goes out, your broadband won't work. We recommend keeping a fully charged mobile phone with a data plan on hand if you need it.
It's best to check with your alarm provider if there's anything you need to be aware of if you switch to Wireless Broadband. You might need to change your alarm setup or there might be additional costs involved.
If you need help setting up your 4G Wireless Broadband modem, check out our modem setup guide.
Things you need to know
- Wireless Broadband is not available everywhere and speeds may vary
- Service only applicable at the service address specified at sign up
- Wireless Broadband is not eligible for "Bundle & Save" discounts
- $14.95 modem delivery and handling fee applies (modem rental is free)
- Wireless Broadband is available on monthly billing only
- Billing commences once your modem is connected or fourteen days after your modem is sent from our warehouse, whichever is earlier
We aim to have your modem couriered prior to your broadband connection becoming active.
This means we can give you a more precise date of delivery once we have been given an installation date for your broadband.How fast will my connection be?
We use independent and in-house testing to determine the average upload and download speeds on each of our plans at the peak usage times (weekday evenings when the country is smashing Netflix).
We use independent averages when they are available, and if they aren’t (because not all plans are independently tested), we use data we have collected in-house.
These averages will give you an indication of the speeds you will likely get if you use an ethernet cable to plug your computer into a compatible modem and run a speed test with no other concurrent usage on your connection.
In reality, the speeds you will experience may be higher or lower than this, as broadband speeds are affected by a range of factors – especially if you are testing via Wi-Fi. These include the time of day, where you live, the location of your modem, how many devices are being used on the connection, the quality and age of your devices, your in-home wiring, any electrical or Wi-Fi interference from other devices, and more.
If you think your connection isn’t going as fast as it should be, just let us know, we’ll be happy to test and work with you to ensure it is humming!Understanding Fibre
Learn all about Fibre Broadband and what is involved in the installation process.
Frequently Asked Questions
Fibre is the best broadband service available on our network, delivering our most superior internet performance. Fibre provides a reliable, consistent experience throughout the day and allows you to get all your tasks completed online much faster.
You can sign up for Fibre online by selecting the plan you require and entering your address. Alternatively, you can also sign up with our Sales team on 0800 89 6000. When you submit an order with our team for Fibre services, we will then request your local Fibre company to complete the installation.
- With Fibre broadband the home phone operates over the Fibre internet connection and the copper line is removed/reutilized to complete your Fibre installation.
- If you have a medical alarm or security system running through your landline, we recommend contacting your manufacturer to confirm if it will operate over the Fibre network.
- Homeline services through the Fibre network also do not operate in the event of a power outage.
Fibre connections generally take 5-10 business days for remote connections (when an Optical Network Terminal is already installed in the premise). If you require the Optical Network Terminal to be installed, the installation can take up to 3 months depending on consents.
There are a variety of methods to install Fibre and we will choose the best option for each property. The installation plan of the Fibre connection is agreed upon with you before the work begins. You can read more about Chorus Fibre installation methods here.
- You can certainly retain your existing phone number with any upgrade to Fibre requests.
- We will supply you with a modem rental for a one-off delivery cost of $14.95.
Fibre broadband uses optical fibre technology which is the fastest and most reliable internet service currently available. The broadband speeds you experience are dependent on the plan you select and a range of factors such as the number of devices connected to the internet, your modem and cables, your computer/device and any applications/programs running in the background.
You can test your broadband speeds at anytime here. Listed below are our recommendations for the most accurate results:
- Make sure nobody else is online.
- Use an Ethernet cable to plug a computer into your modem.
- Ensure that there are no programs, applications or other web pages running on your computer at the time of the test.
Family Filter provides a simple and non-intrusive first line of defence for your home against the more unsavoury corners of the internet. With Family Filter enabled, undesirable material will be inaccessible on devices on your network without needing to install any software.
Family Filter blocks access to:
- R16+ nudity and pornographic sites
- Known hacked or infected websites
- Dating, drugs, gambling, alcohol, tobacco sites
- Websites about hacking, dark web, and other illegal activities
- Suicide and self-harm sites
Family Filter is not available on Wireless Broadband.
Frequently Asked Questions
Family Filter is free for the first 12 months, then just $5 per month.
You can enable or disable Family Filter in My Slingshot anytime.
We can't guarantee that we can block 100% of all unsafe material online although we try our best, and block the vast majority. If you do come across a site that should or shouldn't be blocked please email URLreview@familyfilter.net.nz with the details.If you've recently enabled Family Filter and are still seeing undesirable material you may need to restart your modem to make sure the new settings are applied.
No, Family Filter is anonymous and we don't offer reporting or alerts on blocked content.
We strongly recommend ensuring all your devices are up to date with security software installed. Family Filter is a first line of defence against unsavoury content and is not designed to replace internet security or anti-virus software.
A mesh Wi-Fi network is a series of wireless radios and nodes that communicate with each other. Think of it as multiple wireless routers all working together to help provide greater coverage in your home.
A mesh Wi-Fi network is a great alternative to setting up a wireless extender if you want to expand your wireless network to avoid any dead spots. Unlike wireless extenders, each mesh node can distribute internet at full speeds.
On some Slingshot modems, we offer the option to add a mesh satellite that connects to it to help with Wi-Fi coverage in your homeFibre Consents Process
This article explains the consent process for the installation of Ultra Fast Fibre Broadband.
Type of Consent Required
Everyone who lives down the right of way or shares their driveway will be required to provide consent for the Fibre installation. Here's a quick video explanation courtesy of Chorus NZ.
If you're in an apartment or flat, the owner of the building is required to provide consent. Body corporate can award consent on behalf of the tenants. Residents in multi-storey premises will require the owner of the building to provide consent.
As of 11th March 2021 as part of the Residential Tenancies Amendment Act 2020. Tenants can request to install fibre broadband, and landlords must agree if it can be installed at no cost to them unless specific exemptions apply. You can find the full amendment act here.
Residents in Housing New Zealand premises will require approval from Housing New Zealand to proceed with their Fibre installation. Your local Fibre installation company will provide necessary consent forms to Housing New Zealand directly. Residents can contact Housing New Zealand directly on 0800 801 601 or firstname.lastname@example.org to follow up on progress with their consents.
Fibre Installation Company Details
Your local Fibre installation company will complete your connection and will provide all relevant consent forms. Select your region to review the consent forms.
Please complete the consent form for Northpower Fibre (your local installation company) to begin your connection. You can download the end user consent form here and shared access areas (neighbors) form here. Northpower Fibre contact details are:
Phone: 0800 667 847
Please complete the consent form for Enable Fibre (your local installation company) to begin your connection. You can find all necessary consent forms here. Select and complete the form that relates to your installation to provide consent. Enable contact details are:
Phone: 0800 434 273 Opt.0
If you are in Hamilton, Tauranga, Cambridge, Tokaroa, Wanganui, Te Awamutu or Hawera, Tuatahi First Fibre is your local Fibre installation company. You can download the consent form here. Tuatahi First Fibre contact details are:
Phone: 0800 342 735 - Opt.3
Chorus (your local installation company) multi-dwelling unit consent forms can be found here and the Fibre installation consent form here. Chorus also provide online consent forms, this form allows you and your neighbors to provide consent and this form is for multi-dwelling unit residents to provide pre-consent.
Phone: 0800 642 726
Gigantic Fibre is the fastest broadband plan we offer. It’s totally unlimited, with no hidden usage policies. That makes it perfect for households with heavy internet users (or if you just fancy having the quickest connection).
How do I get connected?
If you already have fibre, the process is very quick and easy – it’ll only take a few days to get you up and running on Gigantic Fibre.
If you’re not yet set up on fibre, we’ll need to install it in your house. That process can take a bit longer, but we reckon it’s well worth it.
New to Slingshot
If you’re in a fibre-capable area you can go ahead and sign up online or give our friendly Sales team a call on 0800 89 6000.
For the clever folk already with Slingshot, head to My Slingshot to order your upgrade or give the team a call on 0800 89 6000.
Note: fibre customers in Ultrafast Fibre and Northpower areas may need to have a technician come out to install a new ONT (that’s the fibre box installed on your wall).
Will I need a new modem?
We offer fibre-capable modem rental for just $5 per month plus a one-off $14.95 postage and handling fee.Help with ESET NOD32 Antivirus
Maximum speeds will vary and are affected by various factors, including how your device is connected to the internet (e.g. using an Ethernet cable is far better than using Wi-Fi), the capabilities of your device, the number of devices connected, the time of day, and where the data is downloaded from.
ESET NOD32 Antivirus which protects you against internet security threats such as malware, viruses, ransomware, rootkits, worms and spyware.
ESET NOD32 Antivirus FAQs
ESET NOD32 Antivitus provides you with internet security and protects your devices from online intrusions. ESET NOD32 proactively detects and removes viruses, trojans, worms, adware, spyware, phishing, rootkits and other internet threats.
ESET NOD32 Antivirus provides you with support and protection for one device. If you are interested in installing this application on multiple devices, we recommend purchasing ESET NOD32 Antivirus software directly from ESET. ESET NOD32 Antivirus is compatible with the following operating systems
- Microsoft Windows 10
- Microsoft Windows 8
- Microsoft Windows 7
Installing ESET NOD32 is simple and can be completed once you have signed up for this service. Instructions for this have been provided below.
- Select the appropriate version of ESET NOD32 and the download will begin. Keep a note of your Username and Password as this will be required.
- Once the download is complete, locate the executable file (normally in Downloads folder) and double-click to begin the installation process.
- From the first screen, click Install. ESET NOD32 will then begin downloading the required files for the installation procedure.
- When the necessary installation files have been downloaded, you'll be presented with the End-User License Agreement. Read through the terms and click I Accept to move onto the next stage.
- In the next screen, you will be presented with the option to participate in the ESET Live Grid Network. When enabled, ESET Live Grid can detect and block the most recently introduced threats. This makes ESET LiveGrid a particularly effective way to defend against rapidly changing threats.
- The next stage asks if you wish to enable detection of potentially unwanted programs. Potentially unwanted and suspicious applications are programs that may not be intentionally malicious, but can negatively affect the performance and reliability of the system or send information to third parties.
- The installation of ESET NOD32 Antivirus will then begin and it can take up to 10 minutes to complete. Click Finish and ESET NOD32 will be installed on your device.
- Lastly, we will need to activate the product. Select Activate using a Username and password and click Next.
- Enter the Username and Password you recorded initially from the My Account section at the time of downloading the application and click Activate. You will also be sent an email with the subject line Setting up NOD32 which will contain the Username and Password.
Congratulations! You've successfully installed ESET NOD32 on your system!
- Select the appropriate version of ESET NOD32 and the download will begin. Keep a note of your Username and Password as this will be required.
Because installing Fibre requires physical work inside your property, you will need to be home. The installation can take anywhere from 3-8 hours depending on the level of work required. The fibre installation technician will be able to give you an estimate of how long the installation will take.
If fibre has already been installed at your property, the good news is we'll be able to switch on everything remotely and you won't need a technician visit at all. Nice!Can I keep my landline number if I move to Slingshot?Yes! If you're moving your landline to us from another provider then you we'll request your number from your old provider.Can I get a static IP address?
Yes, static IP addresses are available on request for $10 per month. Simply contact us if you want to add a static IP address to your Broadband plan and we'll email you once it has been set up.
Nabbed a flash Samsung tablet in our 2021 Christmas deal? Here's all the warranty and support deets you might need.
Samsung Galaxy Tab A7 Lite (Wi-Fi) - Gray
2.3GHz, 1.8GHz SPEED Octa-Core CPU
8.7" screen with 1340 x 800 (TFT) resolution
32GB internal storage expandable up to 1TB with MicroSD card
8MP rear camera and 2MP front camera
Wi-Fi 802.11 a/b/g/n/ac 2.4G+5GHz
5100mAh battery capacity
If you need help with your tablet, visit Samsung's support site or give them a call on 0800 726 786.
Your Samsung Galaxy Tab A7 Lite is covered by a standard 12-month manufacturer's warranty.
If you cancel or switch your broadband services before the end of your 12-month term, you'll need to pay an early termination fee comprised of:
Broadband contract early termination fee: $250
Tablet early termination fee: $200
Total early termination fee: $450
If you terminate your services under our No Dramas contract, you'll still need to pay the tablet early termination fee.
Samsung is a registered trade mark of Samsung Electronics Co., Ltd. This promotion is not sponsored, endorsed, administered or associated with Samsung.Returning your Slingshot modem
You'll need to return your Slingshot modem to us if you leave.
A pre-paid courier bag will be delivered to the address at which you had active services and should arrive within 2–5 business days from your cancellation date.
Once you receive your bag, place the modem and cables inside and drop it off at your local post office, or book a courier to pick it up.
If you would like to change the delivery address of the pre-paid courier bag, simply email us with the desired address.
What if I don't return the modem?
You'll be charged a non-return fee:
- 4G Wireless Broadband router $199.00 (inc. GST)
- All other routers $100.00 (inc. GST)
Protection Plan is an add-on for your Slingshot broadband and homeline services and offers peace of mind should you experience an issue with your ONT, ETP, internal wiring or broadband hardware.
Protection Plan Features
If you have purchased a router or mesh unit from us and it is accidentally damaged, we will replace up to one per year, free of charge - including courier fees.
In the event that testing has been completed with our technical support team and no fault is found during a callout, you are protected from any costs incurred by your local installer. Limit one per year.
For Fibre customers Slingshot’s Protection Plan covers the cost of on-site repairs and the replacement of your ONT or ETP (up to the value of $500 per year) in the case of accidental damage.
For copper customers, the Protection Plan covers the cost of on-site repairs to faulty internal wiring relating to the homeline and broadband connection, up to and including the jackpoint on the wall.
Wiring from the Jackpoint to other devices such as modems and computers.
Ethernet wiring from the modem to other Ethernet sockets in your house
Changes that are not related to a fault, such as moving, adding or changing sockets.
Repairs to wiring or sockets that have not been installed to by a qualified technician.
External cabling between your premises and another building on your property.
Set-up of a new broadband connection and wiring at a new or existing premise.
The purchase and installation of a Splitter.
Repairing damage caused by natural disasters, building alterations, refurbishments, animals (including rodents), insects or vandalism, these are usually covered by insurance policies.
No-fault-found fees, generated by your local technician if no troubleshooting has been attempted with our team prior to logging a fault.
Any intentional damage to your devices, ONT or ETP
Protection Plan FAQs
Our Protection Plan acts as insurance if something goes wrong with your internal wiring, purchased hardware, ONT, or ETP. For a small fee of $3.95 per month, Slingshot can arrange for a qualified telecommunications technician to come to your premises and repair your internal wiring and sockets or arrange the replacement of damaged hardware. Without the Protection Plan, you will be responsible for the repairs inside your premises. This means that if any repairs are required, you would arrange for your own local electrician to carry out the work. Alternatively, you can request Slingshot to organise a technician to complete repairs although you will be liable for charges up to $230.
$3.95 per month
You can add a Protection Plan to your account during sign up or at any time in My Slingshot.
- Log in to My Slingshot.
- Choose My Plan from the options above.
- Select 'Change Now' on the 'Insurance' section.
- Choose Protection Plan and click Submit.
This will add the Protection Plan to your Slingshot account immediately.
If a technician carries out repairs inside your premise, Slingshot will on-charge the costs involved. This can be up to $230.
It depends on your individual setup. It's best to check with your alarm provider if there's anything you need to be aware of if you're switching broadband technologies. You might need to change your alarm setup or there might be additional costs involved.Slingshot Forms and Documents
Below are some handy forms and documents. If you would like to save one to your computer just right-click the link and select "Save Link as".
Please note, we are also a member of the Telecommunications Disputes Resolution. The Telecommunications Disputes Resolution is a free and independent service that all customers can use if you are dissatisfied with how any issues are being dealt with.
For more details on this service, please visit their website here
Important Note: Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court.Do you publish a security vulnerability disclosure policy?
We have a policy, based on the NZITF Disclosure Guidelines.
We are committed to protecting our community and users. If you are a security expert or security researcher and you believe you have discovered a security related issue with our websites, network, CPE, or other systems, we appreciate your help in reporting the issue to us responsibly.
We ask the security research community give us an opportunity to correct issues and vulnerabilities before publicly disclosing it. If you give us reasonable time to respond to your report before making any information public, and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research, we will not bring any lawsuit against you, or ask law enforcement to investigate you.
The best method for contacting our security team is via email. You may encrypt your email to us with PGP if you wish to protect the contents of your email. We are also open to anonymous reports, so long as we have a valid method of corresponding with you (e.g. an anonymous email relay service).
Vocus Group NZ Security Team
ID: E24A7B33, Fingerprint: CC3E DDBF AFD1 C03A FA10 25B8 7C84 5646 E24A 7B33
Our public key can be obtained from most well-known public keyservers such as:
- keyserver https://pgp.mit.edu
- keyserver https://keyserver.ubuntu.com
- keyserver hkp://zimmermann.mayfirst.org
You can use this key to encrypt and secure messages to us.
To start using it, you'll need to install an OpenPGP/GPG software on your computer. Below you'll find a list of possible solutions for your operating system:
Please import the public key into your local OpenPGP Key-Manager.Annual Compliance Report
As part of s122 of the Copyright Act, attached below is Slingshot's annual compliance report.
Get the app!
Check your balance, manage payments, scan your Wi-Fi network and heaps more. You call the shots with the Slingshot app!
Still have questions?
The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast. Easy!
Scanning your Wi-Fi for Potential Issues is quick and easy.