What’s happening?

Chorus is withdrawing the functionality that allows Hyperfibre and some Fibre connections to use the Optical Network Terminal (ONT) as your broadband modem. This means you’ll need to connect a separate modem to your ONT to stay online.

If you’re affected by this change, we would have sent you an email and text message with the details.

When is it happening?

Chorus is withdrawing the functionality at the end of October 2024. If you’re affected by this change, we would have sent you an email and text message to let you know when the change will happen for you.

What do I have to do?

Once the change happens, you won’t be able to continue using your ONT as your modem like you do today. You’ll need to connect a modem to your ONT to stay online.

About seven days before your change, we’ll send you a brand-new modem with instructions on how to connect it, free of charge. It just needs to be returned to us if you leave (unreturned modem fees apply as stated in our T&Cs found here).

Don’t plug it in right away – keep it in a safe place until the date we emailed you, then follow the instructions included in the box.

I don’t want to change, can I keep my setup as is?

No, because the functionality is being withdrawn it isn’t possible to keep your setup as is. If you’re not confident with making the change, consider having a friend or family member help you out, or get in touch with us and we can guide you through it.

Can I change the delivery address for my new modem?

You can redirect your parcel once you get your NZ Post tracking number from us. Watch your inbox, you’ll get the email about seven days before your migration date.

Can I use my own modem instead of the one Slingshot sends me?

If you’re on Fibre, you can, however we won’t be able to provide support for this modem. If you use your own modem you will need to ensure it supports your speed and IPoE and VLAN 10.

What are the specifications of the modem you will be sending me?

If you’re on Fibre, your router (RBR350) has 1x Gbps WAN, 3x 1 Gbps LAN ports. Supports WiFi 6 with 2.4Ghz (600 Mbps), 5Ghz (1200 Mbps). Supports Fibre 50, Fibre 300, Fibre Ultimate Unlimited and WiFi MESH.

Need help?

If you have any questions that aren't answered here or need a hand, we've got you, simply get in touch.

Need help setting up your Slingshot modem? Select your modem, follow the easy step-by-step instructions, and you'll be good to go.

If you are using a modem not supplied by Slingshot, use these settings to get connected.

NETGEAR Orbi Wi-Fi 6 Router	Netcomm NF18AC/NF18MESH
Netcomm NF4V	4G Wireless Broadband router

These instructions will guide you through connecting your NETGEAR Orbi Wi-Fi 6 router to the internet. Looking for instructions to set up extra Orbi satellites instead? We've got you.

It's super easy to set up, so let's get started!

Step 1: Get the Orbi app

Download the Orbi app on your mobile device. It's available on the App Store and Google Play.

Using the App to set up the Orbi is essential to getting you online. 

Step 2: Connect your Orbi router

1. Connect the Ethernet cable to your Orbi’s Internet port, then connect the other end to the port labelled LAN1 or GE1 on your Optical Network Terminal – that’s the fibre box usually found on your wall.
2. Connect the power adapter and turn your Orbi on at the wall.

If you have a landline, connect it to the port labelled POTS or TEL on your Optical Network Terminal.

Step 3: Connect to your Orbi Wi-Fi network

1. Go to the Wi-Fi settings on your mobile device.
2. Connect to your Orbi Wi-Fi network. You’ll find the Wi-Fi network name and password printed on the front of your Orbi router.

It may take a few minutes for your network to appear after plugging in your Orbi.

Step 4: Complete setup in the Orbi app

Open the Orbi app and follow the setup instructions. There are several different checks that you will need to go through to finish setting it up. 

Important: Skip the steps instructing you to disconnect and reconnect your ISP modem. These steps don’t apply – just select ‘Continue’.

That's it, your Orbi router is up and running!

Optional: Change Wi-Fi Name and Password

You can manage your Wi-Fi name and password through WiFi Settings in the Orbi App. Here you can change the Name (SSID) and Main WiFi Password. Once updated just click Save and you're good to go!

• Orbi Wi-Fi 6 router technical specifications
  1. Powerful quad-core 1.8GHz processor
  2. Wi-Fi 6 (AX 1800) with four streams
  3. Speeds of up to 1.2Gbps on AX 5Ghz
  4. Mesh Wi-Fi with MU-MIMO and 1024-QAM support
  5. Two high-performance Wi-Fi antennas with amplifiers
  6. Connect up to 100 Wi-Fi devices
  7. 1x Gigabit WAN port
  8. 3x Gigabit LAN ports

Once we've confirmed that your service is live, go ahead and plug in your fibre-capable modem—you should be up and running within a few minutes! If not, you'll need to configure the modem with the settings below.

If you've received any modem from BigPipe or Skinny, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless—it won't connect automatically.

If you have a MyRepublic modem, let us know and we'll see what we can do on our end.

Manual setup

Make sure the modem is configured with these settings:

• WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
• 802.1Q: Enabled
• VLAN ID (802.1Q): 10
• 802.1P (Priority): 0
• IP Version: IPv4 or IPv6
• MTU Size: 1492 or 1500
• NAT: Enabled

Get in touch if it doesn't work and we'll organise for one of our modems to be sent out.

Not on fibre?

Check out our other modem setup guides:

• ADSL modem setup
• VDSL modem setup

These instructions will guide you through connecting your 4G Wireless Broadband Modem to the internet. It's super easy to get set up, just click on the setup document below that matches your modem and follow the steps.

Huawei B535-232 Wireless Broadband Router	TP-Link Wireless Broadband Modem

Using your own modem on our broadband network is easy, just confirm that the modem you want to use is compatible with the plan you've chosen before getting started.

If you've received a modem from your previous provider, you should simply be able to plug it in and be up and running within a few minutes - easy!

If you've purchased your own modem, you'll want to make sure it supports DHCP authentication and VLAN tagging (you can refer to the modem documentation or manufacturer if you're unsure).

Check out the relevant setup guide below for the full details, more information on specific modem compatibility, and the manual settings you might need to get online.

Please note

We won't be able to troubleshoot any issues with your particular modem (including the Wi-Fi) - there are too many out there to support them all! Try getting in touch with the manufacturer if you need a hand with your specific modem.

You can only bring your own modem if you've selected a naked plan. To set up a homeline, get in touch and we'll set you up with a rental modem for just $5 per month plus a one-off charge of $14.95 for postage and handling.

Modem setup

Confirm your plan and use one of the following guides for the initial setup:

• ADSL modem setup
• VDSL modem setup
• Fibre modem setup

Follow these steps to change your Wi-Fi network name and password on your 4G Wireless Broadband router (Huawei B535-232).

Before you start, make sure you have a device connected to the router via Wi-Fi or with an Ethernet cable plugged into the router.

1. Open a web browser (e.g. Chrome, Firefox, Edge).
2. In the address bar, type 192.168.8.1 and press enter.
3. Enter your modem password (by default it's admin) when prompted and click Log in. If this is the first time you’ve accessed your router or if you’ve reset the device, you’ll be prompted to set up your Wi-Fi details, otherwise proceed to step 4. If you're unable to log in, you may need to factory reset your router.
4. Click the Wi-Fi Basic Settings tab.
5. Turn the 5 GHz preferred option on, enter your desired Wi-Fi network name and password, and click Save.

All done! Give your router a few minutes to process the changes. You'll need to reconnect your devices if you've made any changes.

These instructions will guide you through how to reset your Orbi Wi-Fi 6 router and satellites to their factory default settings.

Before you start: This erases personalised settings such as your network name and password, which will need to be reconfigured once the reset is complete.

1. Make sure your Orbi device is powered on.
2. Using a paper clip or similar object, press and hold the Reset button until the Power LED on your Orbi device blinks amber. If you are resetting an Orbi satellite, the ring LED will blink amber.
3. Repeat Step 2 on every Orbi unit on your network.

Your Orbi device is reset.

These instructions will guide you through adding your NETGEAR Orbi Wi-Fi 6 satellite to your home network. Looking for instructions to connect your Orbi router to the internet instead? We've got you.

It's super easy to set up, so let's get started!

Step 1: Connect your Orbi satellite

1. Find a place for your Orbi satellite. Orbi satellites must be within range of your Orbi router’s Wi-Fi signal, so don’t place them too far apart from each other.
2. Connect the power adapter and turn your Orbi on at the wall.

Step 2: Add your Orbi satellite to your network

1. Open the Orbi app.
2. Tap the Home icon in the top left corner.
3. Tap Add Satellite and follow the setup instructions.

Once connected, the light on the bottom of the satellite will turn blue.

That’s it, your Orbi satellite is up and running!

• Orbi Wi-Fi 6 satellite technical specifications
  1. Powerful quad-core 1.8GHz processor
  2. Wi-Fi 6 (AX 1800) with four streams
  3. Speeds of up to 1.2Gbps on AX 5Ghz
  4. Mesh Wi-Fi with MU-MIMO and 1024-QAM support
  5. Two high-performance Wi-Fi antennas with amplifiers
  6. Connect up to 100 Wi-Fi devices
  7. 2x Gigabit LAN ports

Need more wireless coverage in your house? The Netcomm Mesh Wi-Fi Satellite works wirelessly with your NF18MESH modem to form a single, powerful Wi-Fi Mesh network so you get great Wi-Fi in every room. To order, simply visit My Slingshot or get in touch.

Before we get to setting up your Mesh Wi-Fi Satellite, make sure the NF18MESH modem is set up and connected to the internet. Click here for the full modem setup steps.

Setup

1. Plug the unit into the closest power plug to the modem, and wait for the unit to have a blue flashing light.
2. Press the blue WPS button on the unit and wait for it to start flashing purple. 
   
   Once it starts flashing purple press the 5G WPS button on the modem.
   
   

   Pairing the satellite to the modem can take 5 minutes.

3. Once the unit is paired you can move the Mesh Wi-Fi Satellite to an appropriate place in the house.  Solid lights on the front of the unit will indicate if it is too far away from the modem.
   
   
   

Once we've confirmed that your service is live, go ahead and plug in your VDSL-capable modem—you should be up and running within a few minutes. If not, you'll need to configure the modem with the settings below.

If you have a modem from MyRepublic or a Fritzbox from 2degrees or Slingshot, you'll need to manually configure it regardless—it won't connect automatically.

If you have a Vodafone Ultra Hub or a TG789vac from MyRepublic, it will not work with our VDSL service.

Manual setup

Make sure the modem is configured with these settings:

• Username: putanything@slingshot.co.nz
  
• Password: putanything
• Connection Type: VDSL or VDSL 2
• Interface: PTM 0
• PPP Protocol: PPPoE
• PPP Auth Type: PAP
• PCP: 0
• 802.1Q: Enabled
• VLAN ID: 10
• MTU: 1492 or 1500
• NAT: Enabled

It doesn't matter what the password or username before the email address is, as long as it isn't empty.

If that doesn't work, get in touch and we'll organise for one of our modems to be sent out.

Not on VDSL?

Check out our other modem setup guides:

• ADSL modem setup
• Fibre modem setup

Once we've confirmed that your service is live, go ahead and plug in your ADSL-capable modem—you should be up and running within a few minutes. If not, you'll need to configure the modem with the settings below.

If you've received any modem from MyRepublic, or have a Fritzbox from 2Degrees or Orcon, you'll need to manually configure it regardless—it won't connect automatically.

Manual setup

Make sure the modem is configured with these settings:

• Username: putanything@slingshot.co.nz
  
• Password: putanything
• Connection Type: PPPoA
• Encapsulation: VC-MUX
• VPI: 0
• VCI: 100
• MTU: 1492 or 1500

It doesn't matter what the password or username before the email address is, as long as it isn't empty.

If that doesn't work, get in touch and we'll organise for one of our modems to be sent out.

Not on ADSL?

Check out our other modem setup guides:

• VDSL modem setup
• Fibre modem setup

These instructions will help you setup Wi-Fi on your Fritz!Box 7490 modem.

1. Connect to your Wi-Fi network, or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer.

2. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.

Please note that when logging in for the first time you will be prompted to go through a short setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes. It will then prompt you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember. 

3. When prompted enter your new password to access the modem menu. From the left hand side select WLAN and then Radio Network.

4. In the "Name of the wireless radio network (SSID)" section enter your desired Wi-Fi network name. Complete this for this for both 2.4 and 5 GHz frequencies and click Apply at the bottom of the page to save your changes.

5. Select WLAN from the left hand menu and choose Security.

6. In the Network Key field, enter your desired Wi-Fi password. Pick a password that’s easy to remember although hard to guess. We recommend using a combination of numbers and upper and lower case letters.

7. Click the Apply button at the bottom of the page.

Please note that if you were logged into your modem wirelessly, you'll need to reconnect to the wireless network using the new password you have set and also update the password on any other devices you use to connect to the internet. 

These step-by-step instructions will assist you in setting up and connecting your Fritzbox 7490 modem to your ADSL, VDSL or Fibre broadband service.

Modem Setup Instructions

• Fibre Modem Setup
  1. Connect one end of your yellow Ethernet cable to the "LAN 1" port of your modem and the other end to the "LAN1/GE1" socket of your Fibre ONT (white Fibre box, usually mounted on your wall). Ensure your ONT is connected to the power and turned on.
  

  2. Plug the power supply into a power socket and the other end into the powerpoint of your modem. Your modem will automatically power on and the green power light will illuminate.

  3. If you have homeline services with Slingshot, plug your telephone handset into the "FON 1" port of your modem.

  4. The physical setup of your Slingshot Fibre connection is now complete and we will need to wait 5 minutes to allow your modem to download its configuration settings. The Power / DSL, WLAN and Info lights will all illuminate once this process is complete.

  5. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end into your computer.

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

  

• VDSL Modem Setup
  1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

  2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

  3. Plug the power supply into a power socket and the other end into the power point of your modem.

  4. The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

  

  5. Next, connect to your Wi-Fi network or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer. Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

  6. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.
  
  Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember. 

  7. When prompted enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

  8. Under the Connection Via section choose Connection to a DSL line.

  9. Check Yes under the "Is account information required?" field and enter your Slingshot username and password in the User name (Slingshot email address in full) and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

  10. Under Connection Settings, select Change connection settings and make sure the modem is set to Maintain permanently.

  

  11. Check Use VLAN for Internet access and enter 10 into the VLAN-ID field. Select DSL ATM Settings as Set manually, VPI will be 0, and VCI is 100. Select PPPoE as the Encapsulation type.

  

  12. To finish setup, scroll to the bottom of the page and click on Check the internet connection after "Apply" has been clicked and then select Apply.

  

  13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

• ADSL Modem Setup
  1. Connect one end of your grey telephone cable to the grey "DSL/TEL" point on the back of your modem and the other end to your phone socket or the supplied DSL filter (if you have a homeline). If you are utilising the DSL filter, the other end of the filter will plug into your phone socket.

  2. If you have homeline services with Slingshot, plug your telephone handset into phone port of the DSL filter.

  3. Plug the power supply into a power socket and the other end into the power point of your modem.

  4. The "Power / DSL" LED will begin to flash after 2-3 minutes to indicate that the FRITZ!Box is ready for operation.

  

  5. Next, connect to your Wi-Fi network or plug an Ethernet cable to one of the free LAN ports on the back of your modem and the other end to your computer. Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem.

  6. Open up your web browser (Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer, etc.) and type 192.168.178.1 into the address bar.
  
  Note: When logging in for the first time you will be prompted to go through a setup wizard. Select your preferred language and New Zealand as your region. The modem will then restart and come back online after a few minutes requesting you to enter a password for accessing the modem interface. Ensure you choose a password that is secure and is easy to remember.

  7. When prompted, enter your new password to access the modem menu. Navigate to Account Information from the left-hand side.

  8. Under the Connection Via section choose Connection to a DSL line.

  9. Check Yes under the "Is account information required?" field and enter your Slingshot username (Slingshot email address) and password in the User name and Password fields. If you are unsure of your Slingshot username and password, please get in touch with our team.

  10. Under Connection Settings, click Change connection settings and make sure the modem is set to Maintain permanently.

  

  11. Ensure VLAN settings are clear with no information filled. Select DSL ATM Settings as Set manually, VPI will be 0, and VCI is 100. Select PPPoA/VC-Mux as the Encapsulation type.

  

   

  12. To finish setup, scroll to the bottom of the page and click on Check the internet connection after "Apply" has been clicked and then select Apply.

  

  13. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the free yellow LAN ports on your modem and the other end to your device (computer, TV, gaming console, etc.)

  Your Wi-Fi network name will be FRITZ!Box 7490 and your wireless network password will be the WLAN network key located on the bottom of your modem. Check out setting up wireless on Fritzbox to change your Wi-Fi name and password to your preference.

• Factory Reset Modem
  For step-by-step instructions follow our Factory Resetting Your Fritz!Box 7490 guide.

Your Slingshot-supplied modem may have a USB port. This can be used to share files on the local network (LAN) and access them from mobile and desktop devices within your home.  

The USB port only supports external hard-drives and USB flash drives. It cannot not provide Internet connection between your PC and the modem. 

To connect a storage device on the NF4V or NF18 modems:

1. Go to your modem's settings page at 192.168.1.1 and enter the username and password. If you've forgotten your modem login details, click here.

2. Click on Advanced Setup on the left menu, then click Storage Services. If your USB device is compatible, it will be listed here.

3. Go to User Accounts from the left menu and add a new username and password so you can login to your shared USB device. 

4. To access your USB files from your Windows computer, open any new folder and type \\192.168.1.1 in the address bar. You will then be prompted to enter your chosen login details.

If you have a Mac, go to Finder and click Connect to Server. Type in smb://192.168.1.1 and connect.

5. You should be able to access files on your shared USB storage device.

These step-by-step instructions will assist you in setting up and connecting your Netcomm NB604N modem to your ADSL broadband connection.

We've made it super easy to set up. Just follow the numbered steps below and you'll be good to go!

Modem Setup

1. Plug the black cable to wall socket and the other end into the grey DSL port on the modem. If you have homeline services, use the DSL Filter.

2. Plug the power pack into your power point and modem and turn the modem on, using the (ON/OFF) button. 

3. Plug the yellow Ethernet cable into your device (e.g. PC, TV or game console).

You should be up and running in a few minutes. Boom!

You can find your Wi-Fi network name and password by logging into your NB604N modem at 192.169.1.1. Check out setting up wireless on NB604N for step by step instructions.

Cables

Telephone cable (RJ-11): This cable runs from the DSL port of your modem to your dedicated wall socket.

Ethernet cable (RJ-45): This cable runs from the Ethernet/LAN port of your modem to the Ethernet plug on your computer device.

These step-by-step instructions will assist you in setting up and connecting your Netcomm NF4V modem to your Fibre or ADSL/VDSL broadband connection.

• Modem Setup for Fibre

  1. Connect one end of your Yellow/Blue Fibre Ethernet Cable into the WAN port of your Netcomm NF4V and the other end into the LAN1/GE1 port of your Fibre ONT (Optical Network Terminal). 

  2. Plug the power supply into a power socket and the other end into the power point of your modem.

  3. Repeat step 2 with your ONT, ensuring that it is also connected to the power. 

  4. Turn the power on at the wall socket and then turn your modem on by pushing the power (ON/OFF) button on the back or side of your modem.

  5. Go online by either connecting your devices to the Wi-Fi or by plugging an Ethernet cable to one of the yellow LAN ports on your modem and the other end into your computer.

  You will find your Wi-Fi network name and password on the bottom of your Netcomm NF4V modem. Check out setting up wireless on NF4V to change your Wi-Fi name and password. 

  

  Cables

  Telephone cable (RJ-11 to RJ-11): This cable runs from the 'Telephone 1' port of your Netcomm modem to port on the back or bottom of your telephone device.

  Ethernet cable (RJ-45): This cable runs from the WAN port of your Netcomm modem to the LAN1/GE1 port of your ONT.

• Modem Setup for ADSL/VDSL

  1. Plug the black cable to wall socket and the other end into the grey DSL port on the modem. If you have homeline services, use the DSL Filter. 

  2. If you have homeline, plug the grey cable into the Phone Port on the DSL Filter and the other end into your phone.

  3. Plug the power pack into your power point and modem and turn the modem on (using the ON/OFF button). 

  4. Plug the yellow cable into your device (e.g. PC, TV or game console).

  You will find your Wi-Fi network name and password on the bottom of your Netcomm NF4V modem. Check out setting up wireless on NF4V to change your Wi-Fi name and password. 

  

  Cables

  Telephone cable (RJ-11): This cable runs from the DSL port of your modem to your dedicated wall socket.

  Ethernet cable (RJ-45): This cable runs from the Ethernet/LAN port of your modem to the Ethernet plug on your computer device.

Attached are our user guides for our current Slingshot modems.

Did you know if you have one of our NF18 modems you can set up your wireless network through My Slingshot? 

• First, log in to My Slingshot here. If you're using one of our NF18 modems you'll see an option labeled "MyWifi" (if you're not using an NF18 this option won't be available).
• Clicking "MyWifi" will present you with the below page
  
• Enter what you want your wireless network to be called in the top field and the password you want in the bottom field and click "Save Changes"
  
• Note that once your modem finishes updating any devices connected using the old network name and password will be disconnected so make sure you go through and update those new details on your phones and tablets!

Changing the default login details for your Netcomm router will help increase the security of your Internet connection by using a password that only you know. The default login details are publicly accessible information, so anything with an Internet connection can find them!

To change the login details for your Netcomm router, follow these easy steps.

1. First, you'll need to log in to your Netcomm router.
2. Once you're logged in, click on Management in the left-hand bar, and then click on Access Control. You'll see this screen:
   
3. You'll see the Access Control -- Passwords screen.
4. There are fields at the bottom of the screen, allowing you to change the username and password for any of the three logins to your router. Slingshot recommends changing only the passwords, and for only the admin and support users.
5. You change the details by entering:
   • Username of the user you wish to modify
   • The new username - leave this the same
   • Old Password - by default this will be admin
   • New Password - change this to a secure password. If you're not sure of what a secure password is, click here.
   • Confirm the new password by re-entering it into the final field.
   
   The form should look similar to this image:
   
6. Once you've entered the details, click on the Apply/Save button. You're all done - if you click on Device Info in the left-hand menu, you'll now be prompted to log in to the router with the new details.