Reducing the amount of energy, you use can have a positive impact on your life and Aotearoa. By doing a few simple things and making small changes to your home and your household appliances, you can save power and reduce your power bills.

The Electricity Authority have some great tips to help you set up your home to save power, money and the environment. You can read more about them here or give them a call on 04 460 8860.

Paying for the essentials shouldn’t be putting you in a financial burden. If you find yourself unable to pay your bill please call our Customer Care teams, and we will work with you to find a solution. Or, alternatively there are free services such as MoneyTalks that provide assistance to New Zealanders looking for financial mentorship and services to help you out of financial hardship. You can contact them by calling 0800 345 123 or visiting https://www.moneytalks.co.nz/

The Electricity Authority Te Mana Hiko is an independent Crown entity that was established on 1 November 2010 under the Electricity Industry Act 2010. The purpose of the Authority is to enhance New Zealanders’ lives, prosperity and environment through electricity.

The Authority have a set of Consumer Care Obligations that we as an electricity provider must abide by to ensure you, as a household in New Zealand, receive a consistent and supportive level of service. You can learn more about the Electricity Authority, and the Consumer Care Obligations here.

Electricity charges consist of two components – a Fixed Daily charge (usually quoted in cents per day), and a Variable Usage charge (usually quoted in cents per unit of kWh [kilowatt hours]). Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.

Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small and we have chosen to include it within our variable charges rather than splitting it out separately.

The other factor that will impact the price is the choice between a Standard plan or a Low User plan. Click here to read more about that.

Please note that your first power invoice may be a little higher than expected. This is due to the initial power usage to be charged being based on an estimate from your previous provider. You should notice this even out by the time you receive your next month’s invoice.

Compare your power options

Powerswitch is a free and independent energy price comparison tool offered by Consumer NZ. The reason you won’t find Slingshot on this tool is because the tool can’t handle displaying bundle discounts. We urge you to factor in any discounts we offer if you use Powerswitch to compare energy providers.

Save $20 on your broadband plan when you add Slingshot power! This offer applies to all new customers and existing customers who don't already have their power services with Slingshot.

Please note

The $20 bundle discount replaces the 10% power + broadband bundle discount from April 7, 2022. Terms for existing customers receiving the 10% discount can be found here.

Need something else?

Check out our power page for more information or simply get in touch!

Switching you from your current provider to Slingshot is usually a straight forward process, taking a few days.

It’s possible that you may have a contract with your existing provider that means they can charge you to break the contract, please check this, and be aware of any fees – you don’t want a nasty shock.

It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.

We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing customersupport@team.slingshot.co.nz 

Click here to download a copy of the Power Medical Dependency Form 

What will happen next? 

Once we receive the completed form, we will make a note on your account.

You will receive a confirmation email to confirm that are now on our medical register.

We will contact you as soon as we become aware of any planned power outages that may affect the property listed.

During a power outage, we suggest you refer to your emergency backup plan

Or contact your local health provider to find out what your options are during the outage.

When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.

If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out. The Electricity Authority also have information available on their website: ea.govt.nz

You can find a copy of our power bundle terms here

Our Residential Power Consumer Care policy complies with the Electricity Authority retailer obligations. It is a guide to how we can work together to help you as a Slingshot power customer and outlines our commitments to you as your electricity retailer, how to help you manage your electricity costs, and more. You can read our full policy here.

If you have questions about our Consumer Care policy, or our compliance with the consumer care obligations you can get in touch with our customer care team.

Compare your power options

Powerswitch is a free and independent energy price comparison tool offered by Consumer NZ. The reason you won’t find Slingshot on this tool is because the tool can’t handle displaying bundle discounts. We urge you to factor in any discounts we offer if you use Powerswitch to compare energy providers.